Notice Information
Notice Title
Coroner's Removal Service
Notice Description
To secure the services of a suitably qualified and professional service to transport the deceased and/or medical notes from within the jurisdiction areas of Manchester (North) and Manchester (West) to a nominated mortuary. In doing so, the service provider must * Show reverence to the family and friends of the deceased, by adopting a sympathetic approach, and respect for the deceased in handling and removal. * Dignity and respect of deceased- Providers are expected to maintain a caring and sensitive attitude to relatives and carers of the deceased. It is vital that a culture of compassion, sympathy and dignity are preserved at all times. The provider should be aware of the impact on differing religions and cultures upon removals and ensure this has been considered and addressed. * Discharge all duties in a professional manner as not to identify their company name or brand either verbally or non-verbally * Work within a time frame set by the service level agreement in respect of arrival and transfer times. * Where the timeframe cannot be met, a phone call should be made to the relative or person present at the collection location to inform them of estimated time of arrival. * Represent the Coroner's Service in a positive manner.
Lot Information
Lot 1
To secure the services of a suitably qualified and professional service to transport the deceased and/or medical notes from within the jurisdiction areas of Manchester (North) and Manchester (West) to a nominated mortuary. In doing so, the service provider must * Show reverence to the family and friends of the deceased, by adopting a sympathetic approach, and respect for the deceased in handling and removal. * Dignity and respect of deceased- Providers are expected to maintain a caring and sensitive attitude to relatives and carers of the deceased. It is vital that a culture of compassion, sympathy and dignity are preserved at all times. The provider should be aware of the impact on differing religions and cultures upon removals and ensure this has been considered and addressed. * Discharge all duties in a professional manner as not to identify their company name or brand either verbally or non-verbally * Work within a time frame set by the service level agreement in respect of arrival and transfer times. * Where the timeframe cannot be met, a phone call should be made to the relative or person present at the collection location to inform them of estimated time of arrival. * Represent the Coroner's Service in a positive manner. Currently, all Coroners within the Greater Manchester Area operate under one agreed protocol with regard to out of hour's deaths and the release of the body to the family or undertaker. However, unless the G.P. is able to issue a Medical Certificate as to Cause of Death (MCCD) it must be treated as a sudden death and police will attend. The provision of out of hours GP services, together with initiatives such as the Care of the Dying pathway (enabling terminally ill patients to die at home) has resulted in a significant increase in the number of community deaths being reported to the Coroner. Any delays inevitably cause distress to the relatives of the bereaved who have the right to expect a prompt and dignified service. The purpose of this contract is to put in place a formal contractual arrangement with specified standards in order to achieve a consistently high standard of service whilst meeting the Coroner's requirements in a manner, which is sensitive to the needs of bereaved relatives. This tender is to be split into 2 Lots; LOT 1 GREATER MANCHESTER NORTH (covering Rochdale, Bury and Oldham) LOT 2 GREATER MANCHESTER WEST (covering Bolton, Salford, Wigan and Leigh) The estimated spend highlighted below reflects total spend for both Lots. Rochdale are the lead authority for Lot 1 and will be the named authority on the agreed contract. Bolton are the lead authority for Lot 2 and will be the named authority on the agreed contract.
Coroner's Removal Service Greater Manchester West Lot 2To secure the services of a suitably qualified and professional service to transport the deceased and/or medical notes from within the jurisdiction areas of Manchester (North) and Manchester (West) to a nominated mortuary. In doing so, the service provider must * Show reverence to the family and friends of the deceased, by adopting a sympathetic approach, and respect for the deceased in handling and removal. * Dignity and respect of deceased- Providers are expected to maintain a caring and sensitive attitude to relatives and carers of the deceased. It is vital that a culture of compassion, sympathy and dignity are preserved at all times. The provider should be aware of the impact on differing religions and cultures upon removals and ensure this has been considered and addressed. * Discharge all duties in a professional manner as not to identify their company name or brand either verbally or non-verbally * Work within a time frame set by the service level agreement in respect of arrival and transfer times. * Where the timeframe cannot be met, a phone call should be made to the relative or person present at the collection location to inform them of estimated time of arrival. * Represent the Coroner's Service in a positive manner. Currently, all Coroners within the Greater Manchester Area operate under one agreed protocol with regard to out of hour's deaths and the release of the body to the family or undertaker. However, unless the G.P. is able to issue a Medical Certificate as to Cause of Death (MCCD) it must be treated as a sudden death and police will attend. The provision of out of hours GP services, together with initiatives such as the Care of the Dying pathway (enabling terminally ill patients to die at home) has resulted in a significant increase in the number of community deaths being reported to the Coroner. Any delays inevitably cause distress to the relatives of the bereaved who have the right to expect a prompt and dignified service. The purpose of this contract is to put in place a formal contractual arrangement with specified standards in order to achieve a consistently high standard of service whilst meeting the Coroner's requirements in a manner, which is sensitive to the needs of bereaved relatives. This tender is to be split into 2 Lots; LOT 1 GREATER MANCHESTER NORTH (covering Rochdale, Bury and Oldham) LOT 2 GREATER MANCHESTER WEST (covering Bolton, Salford, Wigan and Leigh) The estimated spend highlighted below reflects total spend for both Lots. Rochdale are the lead authority for Lot 1 and will be the named authority on the agreed contract. Bolton are the lead authority for Lot 2 and will be the named authority on the agreed contract.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0407c1
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/029226-2023
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
98 - Other community, social and personal services
-
- CPV Codes
98370000 - Funeral and related services
98390000 - Other services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 4 Oct 20232 years ago
- Submission Deadline
- 6 Nov 2023Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 31 Mar 2024 - 31 Mar 2026 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ROCHDALE METROPOLITAN BOROUGH COUNCIL
- Additional Buyers
- Contact Name
- Mr Graham Bramwell
- Contact Email
- chris.walker@bolton.gov.uk, graham.bramwell@star-procurement.gov.uk
- Contact Phone
- +44 7817018850
Buyer Location
- Locality
- ROCHDALE
- Postcode
- OL16 1XU
- Post Town
- Oldham
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD3 Greater Manchester
- Small Region (ITL 3)
- TLD36 Greater Manchester North West
- Delivery Location
- TLD3 Greater Manchester
-
- Local Authority
- Bolton
- Electoral Ward
- Queens Park & Central
- Westminster Constituency
- Bolton North East
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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