2023-2024-010 : Group Insurance Renewal

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-040b93-2024-04-08T10:05:14+01:00",
    "date": "2024-04-08T10:05:14+01:00",
    "ocid": "ocds-h6vhtk-040b93",
    "description": "To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=854025215 GO Reference: GO-202448-PRO-25709961",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-040b93",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "2023-2024-010 : Group Insurance Renewal",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "66510000",
            "description": "Insurance services"
        },
        "mainProcurementCategory": "services",
        "description": "MTVH is seeking to obtain an insurer for third party risk transfer that meets the needs of MTVH at a competitive and fair price, to demonstrate to leaseholders and the business that we are exploring the market and obtaining insurance cover at the contemporary market rates.",
        "value": {
            "amount": 11500000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "The Requirement MTVH is seeking to obtain an insurer for third party risk transfer that meets the needs of MTVH at a competitive and fair price, to demonstrate to leaseholders and the business that we are exploring the market and obtaining insurance cover at the contemporary market rates. MTVH will enter into a Long-Term Agreement for 3 years (+1+1). Account Management (essential services) *Contact from a senior claims manager from the bidder, in the event of a large loss notification or an update on ongoing large losses, within 24 to 48 hours. *A senior Customer manager from the bidder to request advice on policy coverage *A senior underwriter from the bidder to request advice on policy coverage and be the main point of contact throughout the insurance year (1 April - 31 March) *Availability of support from 9 am - 5 pm Monday to Friday from service providers on the underwriting or claims handling process *The bidder to have full scope of suppliers including repair contractors, adjusters and panel solicitors *Out of Hours support available in the event of a major incident *Proactive investigation of Public Liability claims on behalf of MTVH with the help of the MTVH insurance team obtaining documentation *Engage loss adjuster and other appropriate stakeholders when a major loss arises *Process invoices for Public Liability excess payments *Process invoices for other lines of business during the renewal process *Produce high profile detailed quarterly claim reports for audit purposes *Produce and send quarterly claim spreadsheets with the cause of loss, reserve amount and address with a claim number *An online claim hub to review live updates on ongoing claims including settlement costs *The bidder should have a dedicated claim portal where residents and leaseholders can lodge claims directly *The bidder to offer Risk Management training and advise to MTVH staff in order to help us mitigate potential claims Service Level Agreements *Claim service - We would expect responses from the central claims team as well as other stakeholders (adjusters, claim inspectors) the bidder would appoint when a property claim is notified within 24-48 hours *When proceedings are issued in respect of Public Liability claims, the bidder should respond to third party solicitors within 2 working days *The bidder should respond to claimants in respect of ongoing Public Liability claims within 5 working days when they raise a query directly *The bidder should close Public Liability claims within 6 months of a liability decision being made *Send high profile detailed claim reports for audit purposes and other insurance claim related queries quarterly *Acknowledge new Public Liability claims within 48 hours *Acknowledge ongoing correspondence from claimants and MTVH in respect of Public Liability claim within a week *Ensure renewal documentation, i.e., Summary of cover for Leaseholders, shared owners and our commercial customers are received within 30 days of cover after 1 April KPI's *Quarterly update on claims performance to be received from the bidder as well as MTVH to the insurer in order the stop loss can be updated accordingly *Quarterly meetings with claims manager and customer manager in order to assess how the account is running *Receive policy documentation within 30 days of cover commencement",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Methodology & Approach",
                            "type": "quality",
                            "description": "42.5"
                        },
                        {
                            "name": "Resources, Organisational Capability & Experience",
                            "type": "quality",
                            "description": "22.5"
                        },
                        {
                            "name": "Value for Money",
                            "type": "quality",
                            "description": "10"
                        },
                        {
                            "name": "Social Value",
                            "type": "quality",
                            "description": "0"
                        },
                        {
                            "name": "Price",
                            "type": "cost",
                            "description": "25"
                        }
                    ]
                },
                "contractPeriod": {
                    "durationInDays": 1080
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "3 year initial term, with two extensions (+1 year, + 1 year)"
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "status": "cancelled"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "66514110",
                        "description": "Motor vehicle insurance services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "66515000",
                        "description": "Damage or loss insurance services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "66515200",
                        "description": "Property insurance services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "66515300",
                        "description": "Weather and financial loss insurance services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "66515400",
                        "description": "Weather-related insurance services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "66516100",
                        "description": "Motor vehicle liability insurance services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "66518100",
                        "description": "Insurance brokerage services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKG"
                    },
                    {
                        "region": "UKF"
                    },
                    {
                        "region": "UKH"
                    },
                    {
                        "region": "UKJ"
                    },
                    {
                        "region": "UKG"
                    },
                    {
                        "region": "UKF"
                    },
                    {
                        "region": "UKH"
                    },
                    {
                        "region": "UKJ"
                    }
                ],
                "deliveryLocation": {
                    "description": "WEST MIDLANDS (ENGLAND),EAST MIDLANDS (ENGLAND),EAST OF ENGLAND,SOUTH EAST (ENGLAND)"
                },
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "written"
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2023-11-16T13:00:00Z"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "awardPeriod": {
            "startDate": "2023-11-16T13:00:00Z"
        },
        "bidOpening": {
            "date": "2023-11-16T13:00:00Z"
        },
        "hasRecurrence": false
    },
    "parties": [
        {
            "id": "GB-FTS-12144",
            "name": "METROPOLITAN THAMES VALLEY HOUSING",
            "identifier": {
                "legalName": "METROPOLITAN THAMES VALLEY HOUSING"
            },
            "address": {
                "streetAddress": "The Grange, 100 High Street, Southgate",
                "locality": "London",
                "region": "UKI",
                "postalCode": "N14 6PW",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Adam Bevan",
                "telephone": "+44 7701388562",
                "email": "adam.bevan@mtvh.co.uk",
                "url": "https://www.delta-esourcing.com/tenders/UK-UK-London:-Insurance-services./MM4X87D9A8"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.mtvh.co.uk/",
                "buyerProfile": "https://www.mtvh.co.uk/",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "06",
                        "description": "Housing and community amenities"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-95150",
            "name": "Metropolitan",
            "identifier": {
                "legalName": "Metropolitan"
            },
            "address": {
                "streetAddress": "Cambridge House, 109 Mayes Road",
                "locality": "London",
                "postalCode": "N22 6UR",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 2035354369"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "GB-FTS-110099",
            "name": "Arthur J Gallagher",
            "identifier": {
                "legalName": "Arthur J Gallagher",
                "id": "BR019038"
            },
            "address": {
                "streetAddress": "The Walbrook Building, 25 Walbrook",
                "locality": "London",
                "region": "UKJ",
                "postalCode": "EC4N 8AW",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        },
        {
            "id": "GB-FTS-16439",
            "name": "Metropolitan Housing Trust Limited",
            "identifier": {
                "legalName": "Metropolitan Housing Trust Limited"
            },
            "address": {
                "streetAddress": "The Grange, 100 High Street",
                "locality": "London",
                "postalCode": "N14 6PW",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 7701388562"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-12144",
        "name": "METROPOLITAN THAMES VALLEY HOUSING"
    },
    "language": "en",
    "awards": [
        {
            "id": "011223-2024-1",
            "relatedLots": [
                "1"
            ],
            "title": "2023-2024-010 : Group Insurance Renewal",
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-110099",
                    "name": "Arthur J Gallagher"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "011223-2024-1",
            "awardID": "011223-2024-1",
            "title": "2023-2024-010 : Group Insurance Renewal",
            "status": "active",
            "value": {
                "amount": 62169800,
                "currency": "GBP"
            },
            "dateSigned": "2024-04-01T00:00:00+01:00"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 3
            }
        ]
    }
}