Award, Contract

Out of Hours Call Handling Service

ORBIT GROUP

  • Contract Timeline

    Publication Date

    6th December 2024 16:37:16 PM

  • Contract Summary

    The Authority, is seeking to appoint a business partner to effectively and reliably deliver an Out of Hours Call Centre Handling Service Provision. This is for the handling of calls outside of the Authority’s own customer call centre operating hours in regard to the portfolio of properties it owns and manages and shall typically relate to the reporting of repairs, the triaging of such and associated raising of works orders with the Authority’s appointed repairs contractor’s. The services to be provided under the contract shall be in all respects of the quality or type as detailed in the Specification, Contract, Schedules and Appendices.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-040ce4

    Publication Source

    Find a Tender Service

    Procurement Stage

    Award, Contract

    Procurement Method

    Open

    Procurement Method Details

    Open Procedure

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    79500000

    CPV Division(s)

    79 - Business services: law, marketing, consulting, recruitment, printing and security

  • Awarding Authority

    ORBIT GROUP

    Buyer Name

    Ms Samantha Bishop

    Buyer Email

    samantha.bishop@orbit.org.uk

    Buyer Phone

    Buyer Address

    Garden Court, Harry Weston Road, Binley Business Park

    Coventry

    CV3 2SU

    United Kingdom

  • Awarded Supplier(s)

    Supplier Name(s)

    FORTEM SOLUTIONS LIMITED

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TenderUpdate

Out of Hours Call Handling Service

ORBIT GROUP

  • Contract Timeline

    Publication Date

    19th April 2024 15:55:19 PM

  • Contract Summary

    Orbit is seeking to appoint a business partner to effectively and reliably deliver an Out of Hours Call Centre Handling Service Provision. This is for the handling of calls outside of the Authority’s own customer call centre operating hours in regard to the portfolio of properties it owns and manages and shall typically relate to the reporting of repairs, the triaging of such and associated raising of works orders with the Authority’s appointed repairs contractor’s. The services to be provided under the contract shall be in all respects of the quality or type as detailed in the Specification, Contract, Schedules and Appendices.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-040ce4

    Publication Source

    Find a Tender Service

    Procurement Stage

    TenderUpdate

    Procurement Method

    N/A

    Procurement Method Details

    N/A

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    79500000

    CPV Division(s)

    79 - Business services: law, marketing, consulting, recruitment, printing and security

  • Awarding Authority

    ORBIT GROUP

    Buyer Name

    Mrs Samantha Bishop

    Buyer Email

    samantha.bishop@orbit.org.uk

    Buyer Phone

    +44 2476148425

    Buyer Address

    Garden Court, Harry Weston Road, Binley Business Park

    Coventry

    CV3 2SU

    United Kingdom

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Tender

Provision of Out of Hours Call Handling Service

ORBIT GROUP

  • Contract Timeline

    Publication Date

    19th April 2024 12:25:24 PM

    Tender Deadline

    23rd May 2024 11:00:00 AM   Expired

  • Contract Summary

    The Authority, is seeking to appoint a business partner to effectively and reliably deliver an Out of Hours Call Centre Handling Service Provision. This is for the handling of calls outside of the Authority’s own customer call centre operating hours in regard to the portfolio of properties it owns and manages and shall typically relate to the reporting of repairs, the triaging of such and associated raising of works orders with the Authority’s appointed repairs contractor’s. The services to be provided under the contract shall be in all respects of the quality or type as detailed in the Specification, Contract, Schedules and Appendices.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-040ce4

    Publication Source

    Find a Tender Service

    Procurement Stage

    Tender

    Procurement Method

    Open

    Procurement Method Details

    Open Procedure

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    79500000

    CPV Division(s)

    79 - Business services: law, marketing, consulting, recruitment, printing and security

  • Awarding Authority

    ORBIT GROUP

    Buyer Name

    Mrs Samantha Bishop

    Buyer Email

    samantha.bishop@orbit.org.uk

    Buyer Phone

    Buyer Address

    Garden Court, Harry Weston Road, Binley Business Park

    Coventry

    CV3 2SU

    United Kingdom

View contract on Find a Tender Service

TenderUpdate

Provision of Out of Hours Call Handling Service

ORBIT GROUP

  • Contract Timeline

    Publication Date

    19th April 2024 10:24:23 AM

  • Contract Summary

    Orbit Group Ltd wishes to provide advance notification to the market of a forthcoming tender opportunity to appoint a single organisation to deliver an Out of Hours Call Handling Service Provision. This PIN relates to early market engagement only and is NOT a call for competition (procurement/ tender documents are not available at this time). All participants in this event shall be responsible for their own costs (including third party costs) and the Contracting Authority shall have no liability to any participant.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-040ce4

    Publication Source

    Find a Tender Service

    Procurement Stage

    TenderUpdate

    Procurement Method

    N/A

    Procurement Method Details

    N/A

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    79510000

    CPV Division(s)

    79 - Business services: law, marketing, consulting, recruitment, printing and security

  • Awarding Authority

    ORBIT GROUP

    Buyer Name

    Samantha Bishop

    Buyer Email

    samantha.bishop@orbit.org.uk

    Buyer Phone

    Buyer Address

    Garden Court,Binley Business Park Harry Weston Road

    COVENTRY

    CV32SU

    United Kingdom

View contract on Find a Tender Service

TenderUpdate

Provision of Out of Hours Call Handling Service

ORBIT GROUP

  • Contract Timeline

    Publication Date

    30th January 2024 10:14:12 AM

  • Contract Summary

    Orbit Group Ltd wishes to provide advance notification to the market of a forthcoming tender opportunity to appoint a single organisation to deliver an Out of Hours Call Handling Service Provision. This PIN relates to early market engagement only and is NOT a call for competition (procurement/ tender documents are not available at this time). All participants in this event shall be responsible for their own costs (including third party costs) and the Contracting Authority shall have no liability to any participant.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-040ce4

    Publication Source

    Find a Tender Service

    Procurement Stage

    TenderUpdate

    Procurement Method

    N/A

    Procurement Method Details

    N/A

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    79510000

    CPV Division(s)

    79 - Business services: law, marketing, consulting, recruitment, printing and security

  • Awarding Authority

    ORBIT GROUP

    Buyer Name

    Samantha Bishop

    Buyer Email

    samantha.bishop@orbit.org.uk

    Buyer Phone

    Buyer Address

    Garden Court,Binley Business Park Harry Weston Road

    COVENTRY

    CV32SU

    United Kingdom

View contract on Find a Tender Service

TenderUpdate

Provision of Out of Hours Call Handling Service

ORBIT GROUP

  • Contract Timeline

    Publication Date

    24th November 2023 10:15:16 AM

  • Contract Summary

    Orbit Group Ltd wishes to provide advance notification to the market of a forthcoming tender opportunity to appoint a single organisation to deliver an Out of Hours Call Handling Service Provision. This PIN relates to early market engagement only and is NOT a call for competition (procurement/ tender documents are not available at this time). All participants in this event shall be responsible for their own costs (including third party costs) and the Contracting Authority shall have no liability to any participant.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-040ce4

    Publication Source

    Find a Tender Service

    Procurement Stage

    TenderUpdate

    Procurement Method

    N/A

    Procurement Method Details

    N/A

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    79510000

    CPV Division(s)

    79 - Business services: law, marketing, consulting, recruitment, printing and security

  • Awarding Authority

    ORBIT GROUP

    Buyer Name

    Samantha Bishop

    Buyer Email

    samantha.bishop@orbit.org.uk

    Buyer Phone

    Buyer Address

    Garden Court,Binley Business Park Harry Weston Road

    COVENTRY

    CV32SU

    United Kingdom

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Planning

Provision of Out of Hours Call Handling Service

ORBIT GROUP

  • Contract Timeline

    Publication Date

    18th October 2023 09:15:32 AM

  • Contract Summary

    Orbit Group Ltd wishes to provide advance notification to the market of a forthcoming tender opportunity to appoint a single organisation to deliver an Out of Hours Call Handling Service Provision. This PIN relates to early market engagement only and is NOT a call for competition (procurement/ tender documents are not available at this time). All participants in this event shall be responsible for their own costs (including third party costs) and the Contracting Authority shall have no liability to any participant.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-040ce4

    Publication Source

    Find a Tender Service

    Procurement Stage

    Planning

    Procurement Method

    N/A

    Procurement Method Details

    N/A

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    79510000

    CPV Division(s)

    79 - Business services: law, marketing, consulting, recruitment, printing and security

  • Awarding Authority

    ORBIT GROUP

    Buyer Name

    Samantha Bishop

    Buyer Email

    samantha.bishop@orbit.org.uk

    Buyer Phone

    Buyer Address

    Garden Court,Binley Business Park Harry Weston Road

    COVENTRY

    CV32SU

    United Kingdom

View contract on Find a Tender Service