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Out of Hours Call Handling Service

Orbit Group Limited

This public procurement record has 7 releases in its history.

Award

06 Dec 2024 at 16:37

Award Notice
TenderUpdate

19 Apr 2024 at 16:55

Tender Notice
Tender

19 Apr 2024 at 13:25

Tender Notice
TenderUpdate

19 Apr 2024 at 11:24

Tender Notice
TenderUpdate

30 Jan 2024 at 10:14

Tender Notice
TenderUpdate

24 Nov 2023 at 10:15

Tender Notice
Planning

18 Oct 2023 at 10:15

Planning Notice
Summary of the contracting process

Orbit Group Limited, based in Coventry, UK, has completed the procurement process for an "Out of Hours Call Handling Service" in the office-support services industry category. This procurement aims to appoint a reliable business partner to manage calls outside of the Authority's regular customer call centre hours for their property portfolio. The tender utilised an open procedure under the procurement method and was covered by the GPA. The procurement concluded with the awarding of the contract to Fortem Solutions Limited on October 17, 2024, valued at GBP 112,780. The process covered a wide service provision including reporting repairs, triaging calls, and raising work orders with existing contractors.

This tender offers significant growth opportunities for businesses specialising in call handling and telephone-answering services. The contract's scope, focusing on managing out-of-hours communications, is well-suited for firms with expertise in customer service and infrastructure support. Small to medium-sized enterprises with robust service delivery capabilities or larger firms looking to expand their portfolio in the housing and community amenities sector would benefit from such contracts. The reliability and efficiency aspects detailed in the specification make it an ideal opportunity for companies that excel in delivering high-quality services and quick response times.

How relevant is this notice?

Notice Information

Notice Title

Out of Hours Call Handling Service

Notice Description

The Authority, is seeking to appoint a business partner to effectively and reliably deliver an Out of Hours Call Centre Handling Service Provision. This is for the handling of calls outside of the Authority's own customer call centre operating hours in regard to the portfolio of properties it owns and manages and shall typically relate to the reporting of repairs, the triaging of such and associated raising of works orders with the Authority's appointed repairs contractor's. The services to be provided under the contract shall be in all respects of the quality or type as detailed in the Specification, Contract, Schedules and Appendices.

Lot Information

Lot 1

The Authority, is seeking to appoint a business partner to effectively and reliably deliver an Out of Hours Call Centre Handling Service Provision. This is for the handling of calls outside of the Authority's own customer call centre operating hours in regard to the portfolio of properties it owns and manages and shall typically relate to the reporting of repairs, the triaging of such and associated raising of works orders with the Authority's appointed repairs contractor's. The services to be provided under the contract shall be in all respects of the quality or type as detailed in the Specification, Contract, Schedules and Appendices.

Renewal: Two (2) year initial contract term with the option to extend for up to three (3) years (in one year increments).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-040ce4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/039495-2024
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79500000 - Office-support services

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£112,780 £100K-£500K

Notice Dates

Publication Date
6 Dec 20241 years ago
Submission Deadline
23 May 2024Expired
Future Notice Date
30 Oct 2023Expired
Award Date
17 Oct 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Orbit Group Limited
Additional Buyers

ORBIT GROUP LIMITED

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COVENTRY
Postcode
CV3 2SU
Postcode Area
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
Not specified
Local Authority
Coventry
Electoral Ward
Wyken
Westminster Constituency
Coventry East

Supplier Information

Number of Suppliers
1
Supplier Name

Fortem Solutions Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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