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Incommunities - Out of Hours Responsive Repairs Call Handling Service

Incommunities Group Ltd

This public procurement record has 1 release in its history.

Tender

14 Nov 2023 at 15:54

Tender Notice
Summary of the contracting process

The Incommunities Group Ltd, a public body based in Shipley, West Yorkshire, has issued a tender for an "Out of Hours Responsive Repairs Call Handling Service". This tender falls under the telephone-answering services category and is part of the services procurement category. The contract value is £300,000, with a contract duration of 2 years, extendable for a further 2 years. The deadline for tender submissions is 14th December 2023, and the tender award process will commence on the same date.

This tender by Incommunities Group Ltd presents an opportunity for service providers with experience in call handling services to secure a long-term contract. Businesses in the telecommunications and customer service industries would be well-suited to compete for this tender. The procurement process is currently in the open stage, allowing interested suppliers to submit their proposals by the specified deadline. Potential suppliers must meet the selection criteria outlined in the procurement documentation to be considered for this contract.

How relevant is this notice?

Notice Information

Notice Title

Incommunities - Out of Hours Responsive Repairs Call Handling Service

Notice Description

Incommunities wish to appoint an experienced service provider to provide out of hours call handling and call handling at other times as specified by Incommunities. Full details related to the scope of services to be procured are included within Document B - Tender Requirements and Specification. It is intended that the contract will run for an initial term of 2 years, extendable for a further term of 2 years by annual extensions - The contracts value stated are inclusive of full track term and contract extensions.

Lot Information

Lot 1

As per section -- II.1.4

Renewal: It is intended that the contract will run for an initial term of 2 years, extendable for a further term of 2 years by annual extensions. Any extension will be subject to satisfactory performance.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0419c1
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/033673-2023
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Nov 20232 years ago
Submission Deadline
14 Dec 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Incommunities Group Ltd
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHIPLEY
Postcode
BD17 7BN
Postcode Area
Bradford
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE41 Bradford
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Bradford
Electoral Ward
Shipley
Westminster Constituency
Shipley

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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