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Voluntary and Community Mental Health Support

HM Revenue & Customs

This public procurement record has 2 releases in its history.

TenderUpdate

19 Dec 2023 at 10:58

Tender Notice
Tender

19 Dec 2023 at 10:32

Tender Notice
Summary of the contracting process

The buying organisation, HM Revenue & Customs, is seeking tenders for the "Voluntary and Community Mental Health Support" contract under the services category. The tender requires VCS organisations to provide specialist mental health support services, including a dedicated phone line, capacity for referrals, marketing plans, and data reporting. The contract is valued at £100,000 per year, with key requirements including continuous service provision and building capability at HMRC. The deadline for submissions is January 10, 2024, and the award period begins on January 11, 2024.

This tender by HM Revenue & Customs presents an opportunity for VCS organisations experienced in mental health support services to grow their business. Businesses capable of providing 24/7 support, handling large volumes of referrals, and demonstrating marketing prowess will be well-suited to compete. The contract duration is 24 months with a potential extension of up to 12 months, providing stability and the chance for organisations to establish long-term partnerships with HMRC. Interested parties must ensure compliance with the outlined criteria and deadlines to take advantage of this business growth opportunity.

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Notice Information

Notice Title

Voluntary and Community Mental Health Support

Notice Description

His Majesty's Revenue and Customs (HMRC) invites tenders from voluntary and community sector (VCS) organisations with existing, proven experience, in supporting people dealing with mental health problems. You will need to: a) provide a specialist mental health support referral phone line for HMRC customers who are feeling overwhelmed or anxious about their tax affairs, financial hardship or HMRC debt b) work with HMRC to identify opportunities to build capability across the organisation, enabling HMRC colleagues to recognise, support and correctly signpost customers to the service c) offer further signposting for HMRC customers and a referral route to HMRC's specialist team, for those customers who need further tax or debt support Specific Requirements: * 24 hours a day, 365 days a year service, through a dedicated phone number * capacity to handle circa 1,500 referrals from across the UK, for the duration of the 24 month contract * a communications and marketing plan to promote the service * data reporting capacity to evidence the effectiveness of the service * provision of insight to inform and shape HMRC's future model, in supporting customers with mental health problems and those feeling overwhelmed and anxious about their tax affairs or financial hardship * a review of current HMRC adviser ability, to then identify and offer solutions to improve capability and awareness. Suppliers will be required to evidence the appropriate professional accreditations and vetting procedures, structured training for both staff and volunteers at all levels of their organisation. HMRC will work with the successful organisation to have specialist mental health support in place from 14 March 2024 and for the duration of the contract, to build capability and understanding around support needed for HMRC customers. It is a mandatory requirement that all tenderers participating in this tender must be a VCS organisation. The funding available for all contract awarded under this tender, is PS100,000 (Vat Excl) per year.

Lot Information

Lot 1

His Majesty's Revenue and Customs (HMRC) invites tenders from voluntary and community sector (VCS) organisations with existing, proven experience, in supporting people dealing with mental health problems. You will need to: a) provide a specialist mental health support referral phone line for HMRC customers who are feeling overwhelmed or anxious about their tax affairs, financial hardship or HMRC debt b) work with HMRC to identify opportunities to build capability across the organisation, enabling HMRC colleagues to recognise, support and correctly signpost customers to the service c) offer further signposting for HMRC customers and a referral route to HMRC's specialist team, for those customers who need further tax or debt support Specific Requirements: * 24 hours a day, 365 days a year service, through a dedicated phone number * capacity to handle circa 1,500 referrals from across the UK, for the duration of the 24 month contract * a communications and marketing plan to promote the service * data reporting capacity to evidence the effectiveness of the service * provision of insight to inform and shape HMRC's future model, in supporting customers with mental health problems and those feeling overwhelmed and anxious about their tax affairs or financial hardship * a review of current HMRC adviser ability, to then identify and offer solutions to improve capability and awareness. Suppliers will be required to evidence the appropriate professional accreditations and vetting procedures, structured training for both staff and volunteers at all levels of their organisation. HMRC will work with the successful organisation to have specialist mental health support in place from 14 March 2024 and for the duration of the contract, to build capability and understanding around support needed for HMRC customers. It is a mandatory requirement that all tenderers participating in this tender must be a VCS organisation. The funding available for all contract awarded under this tender, is PS100,000 (Vat Excl) per year.

Options: The agreement will have the option of being extended by a maximum of 12 months.

Renewal: The agreement will have the option of being extended by a maximum of 12 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0426bb
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/037243-2023
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312300 - Guidance and counselling services

85312310 - Guidance services

85312320 - Counselling services

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Dec 20232 years ago
Submission Deadline
10 Jan 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HM Revenue & Customs
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M5 2BH
Postcode Area
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Quays
Westminster Constituency
Salford

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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