Notice Information
Notice Title
New Mobilising System
Notice Description
SFRS is seeking to procure a new externally hosted mobilising solution based on a commercial, off the shelf (COTS) solution or platform to support the SFRS in meeting its commitments and to assist in delivering on its strategic objectives. The scope of the New Mobilising System will include for the following as a minimum: - Facilitate the answering of emergency calls, aid control operators in ascertaining the location and nature of emergencies and initiate the mobilisation of appropriate resources. - Provide management of telephony and radio calls, provide a facility to manage incident activity and to mobilise and control resources associated with all SFRS operations. - Provide management information and reporting systems, and call recording and storage systems for control operator activity. - Analysis, review and re-engineering of business processes, teams and data supported by the new technology. - Design and delivery of a staff training programme for operators, users, and those who interact with the system. - Provision of 999 telephony
Lot Information
Lot 1
SFRS are a national organisation delivering front-line services locally from three strategically positioned hubs, or Service Delivery Areas (SDA) based in the North, West and East of Scotland. SFRS is seeking to procure a new externally hosted mobilising solution based on a commercial, off the shelf (COTS) solution or platform to support the SFRS in meeting its commitments and to assist in delivering on its strategic objectives. The scope of the New Mobilising System will include for the following as a minimum: - Facilitate the answering of emergency calls, aid control operators in ascertaining the location and nature of emergencies and initiate the mobilisation of appropriate resources. - Provide management of telephony and radio calls, provide a facility to manage incident activity and to mobilise and control resources associated with all SFRS operations. - Provide management information and reporting systems, and call recording and storage systems for control operator activity. - Analysis, review and re-engineering of business processes, teams and data supported by the new technology. - Design and delivery of a staff training programme for operators, users, and those who interact with the system. - Provision of 999 telephony
Options: SFRS reserves the right to procure additional services throughout the duration of the contract in line with the contractor rates submitted as part of the tender submissions.
Renewal: SFRS reserves the right to extend the contract by three (3) additional twelve (12) month periods.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-042c7d
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/013764-2024
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
35 - Security, fire-fighting, police and defence equipment
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
35710000 - Command, control, communication and computer systems
35711000 - Command, control, communication systems
42961000 - Command and control system
72222300 - Information technology services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 29 Apr 20242 years ago
- Submission Deadline
- 11 Mar 2024Expired
- Future Notice Date
- Not specified
- Award Date
- 29 Apr 20242 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- April 2033
Notice Status
- Tender Status
- Unsuccessful
- Lots Status
- Cancelled
- Awards Status
- Unsuccessful
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- Scottish Fire and Rescue Service
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- CAMBUSLANG
- Postcode
- G72 7NA
- Postcode Area
- Glasgow
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM9 Southern Scotland
- Small Region (ITL 3)
- TLM95 South Lanarkshire
- Delivery Location
- TLM Scotland
-
- Local Authority
- South Lanarkshire
- Electoral Ward
- Cambuslang East
- Westminster Constituency
- Rutherglen
Further Information
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.