Award

NW2024-49 Non Emergency Patient Transport Service - NHS Norfolk and Waveney Integrated Care Board

NHS NORFOLK & WAVENEY INTEGRATED CARE BOARD

This public procurement record has 2 releases in its history.

Award

07 May 2024 at 09:02

Tender

22 Jan 2024 at 16:57

Summary of the contracting process

The NHS Norfolk and Waveney Integrated Care Board recently completed a procurement process for the provision of Non-Emergency Patient Transport Services. The contract, valued at £78,547,000, was awarded to Health Transportation Group (UK) Limited. This service aims to transport eligible patients in a safe, timely, and clinically appropriate manner within Norfolk and Waveney. The contract period is initially set for 5 years, with a possible extension of up to two years, starting on 1st October 2024. The procurement process was conducted as an open procedure, and interested parties were required to register and apply via the Atamis esourcing portal.

This tender presents an opportunity for businesses experienced in providing Non-Emergency Patient Transport Services in the health sector. Companies capable of delivering quality service, ensuring corporate responsibility, and managing workforce effectively are well-suited to compete. The buying organisation, NHS Norfolk and Waveney Integrated Care Board, located in Norwich, United Kingdom, aimed to select a provider with a strong focus on service delivery and meeting quality standards. The specific award criteria included aspects like service quality, scenarios, and price, offering a comprehensive evaluation framework for interested suppliers.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

NW2024-49 Non Emergency Patient Transport Service - NHS Norfolk and Waveney Integrated Care Board

Notice Description

NHS Norfolk and Waveney Integrated Care Board (referred to as the Commissioner) invited suitably qualified and experienced providers to express an interest in delivering Non- Emergency Patient Transport Services (NEPTS) for eligible Norfolk and Waveney<br/>patients across NHS Norfolk and Waveney ICB.

Lot Information

Lot 1

NHS Norfolk and Waveney Integrated Care Board (referred to as the Commissioner) invited suitably qualified and experienced providers to express their interest in delivering Non- Emergency Patient Transport services (NEPTS) for eligible Norfolk and Waveney patients across NHS Norfolk and Waveney ICB.

The aim of the service was to provide Non- Emergency Transport for eligible Norfolk and Waveney patients with a medical need, between their places of residence, community and acute settings transporting patients in safe, timely, comfortable and clinically appropriate transport without detriment to their medical condition. This includes all Mental health transport, both secure and non-secure. There is a need for the NEPTS Provider in the post-COVID pandemic to be able to respond to rapidly changing regional demand patterns to cater for the patient, the Acute Trusts, Community partners, Mental health partners and other stakeholder partners across Norfolk and Waveney Integrated Care System (ICS).

The anticipated contract period is for an initial period of 5 years with the option to extend for up to a further two years, commencing 1st October 2024.

The Services to which this Procurement relates fall within Schedule 3 of the Public Contracts Regulations 2015 (as amended The Public Procurement (Amendment etc.) (EU Exit) Regulations 2020). As such, the procurement of the Services was run as a bespoke, single stage application process akin to the Open procedure, involving a number of stages which are outlined within the suite of procurement documents. The Authority does not intend to hold itself bound by any of the Regulations, save those applicable to Schedule 3
Services.

The market was invited to register and apply for the opportunity via the Atamis esourcing portal https://health-family.force.com/s/Welcome and search Project ID C235808. Additional information: The Services to which this Procurement relates fall within Schedule 3 of the Public Contracts Regulations 2015 (as amended The Public Procurement (Amendment etc.) (EU Exit) Regulations 2020). As such, the procurement of the Services is being run as a bespoke, single stage application process akin to the Open procedure, involving a number of stages which are outlined within the suite of procurement documents. The Authority does not intend to hold itself bound by any of the Regulations, save those applicable to Schedule 3
Services.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-042f07
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/014460-2024
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
£78,547,000 £10M-£100M
Lots Value
£78,547,000 £10M-£100M
Awards Value
Not specified
Contracts Value
£78,544,466 £10M-£100M

Notice Dates

Publication Date
7 May 20241 years ago
Submission Deadline
21 Feb 2024Expired
Future Notice Date
Not specified
Award Date
18 Apr 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NHS NORFOLK & WAVENEY INTEGRATED CARE BOARD
Additional Buyers

NHS NORFOLK AND WAVENEY INTEGRATED CARE SYSTEM

Contact Name
Procurement Lead
Contact Email
agem.norfolkprocurement@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
NORWICH
Postcode
NR21 2DH
Post Town
Norwich
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
TLH1 East Anglia

Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
1
Supplier Name

HEALTH TRANSPORTATION GROUP (UK

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-042f07-2024-05-07T10:02:22+01:00",
    "date": "2024-05-07T10:02:22+01:00",
    "ocid": "ocds-h6vhtk-042f07",
    "description": "To access the eProcurement portal to access relevant documentation relating this opportunity, please follow the instructions below: <br/><br/>1. Go to https://health-family.force.com/s/Welcome (and click the link to register (If your organisation has not registered previously)<br/>2. Once registered, login into the system and look for 'C235808 - NW2024-49 Non Emergency Patient Transport Service - NHS Norfolk and Waveney ICB'",
    "initiationType": "tender",
    "tender": {
        "id": "C235808",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "NW2024-49 Non Emergency Patient Transport Service - NHS Norfolk and Waveney Integrated Care Board",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "85100000",
            "description": "Health services"
        },
        "mainProcurementCategory": "services",
        "description": "NHS Norfolk and Waveney Integrated Care Board (referred to as the Commissioner) invited suitably qualified and experienced providers to express an interest in delivering Non- Emergency Patient Transport Services (NEPTS) for eligible Norfolk and Waveney<br/>patients across NHS Norfolk and Waveney ICB.",
        "value": {
            "amount": 78547000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "NHS Norfolk and Waveney Integrated Care Board (referred to as the Commissioner) invited suitably qualified and experienced providers to express their interest in delivering Non- Emergency Patient Transport services (NEPTS) for eligible Norfolk and Waveney patients across NHS Norfolk and Waveney ICB.<br/><br/>The aim of the service was to provide Non- Emergency Transport for eligible Norfolk and Waveney patients with a medical need, between their places of residence, community and acute settings transporting patients in safe, timely, comfortable and clinically appropriate transport without detriment to their medical condition. This includes all Mental health transport, both secure and non-secure. There is a need for the NEPTS Provider in the post-COVID pandemic to be able to respond to rapidly changing regional demand patterns to cater for the patient, the Acute Trusts, Community partners, Mental health partners and other stakeholder partners across Norfolk and Waveney Integrated Care System (ICS).<br/><br/>The anticipated contract period is for an initial period of 5 years with the option to extend for up to a further two years, commencing 1st October 2024.<br/><br/>The Services to which this Procurement relates fall within Schedule 3 of the Public Contracts Regulations 2015 (as amended The Public Procurement (Amendment etc.) (EU Exit) Regulations 2020). As such, the procurement of the Services was run as a bespoke, single stage application process akin to the Open procedure, involving a number of stages which are outlined within the suite of procurement documents. The Authority does not intend to hold itself bound by any of the Regulations, save those applicable to Schedule 3<br/>Services.<br/><br/>The market was invited to register and apply for the opportunity via the Atamis esourcing portal https://health-family.force.com/s/Welcome and search Project ID C235808. Additional information: The Services to which this Procurement relates fall within Schedule 3 of the Public Contracts Regulations 2015 (as amended The Public Procurement (Amendment etc.) (EU Exit) Regulations 2020). As such, the procurement of the Services is being run as a bespoke, single stage application process akin to the Open procedure, involving a number of stages which are outlined within the suite of procurement documents. The Authority does not intend to hold itself bound by any of the Regulations, save those applicable to Schedule 3<br/>Services.",
                "value": {
                    "amount": 78547000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "durationInDays": 2520
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "status": "cancelled",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Service Delivery",
                            "type": "quality",
                            "description": "48."
                        },
                        {
                            "name": "Scenarios",
                            "type": "quality",
                            "description": "9"
                        },
                        {
                            "name": "Quality",
                            "type": "quality",
                            "description": "7"
                        },
                        {
                            "name": "Corporate, Social and Environmental Responsibility",
                            "type": "quality",
                            "description": "10"
                        },
                        {
                            "name": "HR and Workforce Management",
                            "type": "quality",
                            "description": "8"
                        },
                        {
                            "name": "Information Governance",
                            "type": "quality",
                            "description": "2"
                        },
                        {
                            "name": "Equality, Diversity and Human Rights",
                            "type": "quality",
                            "description": "6"
                        },
                        {
                            "type": "price",
                            "description": "10"
                        }
                    ]
                }
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "85100000",
                        "description": "Health services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKH1"
                    },
                    {
                        "region": "UKH1"
                    }
                ],
                "deliveryLocation": {
                    "description": "Norfolk and Waveney"
                },
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission",
            "written"
        ],
        "submissionMethodDetails": "https://health-family.force.com/s/Welcome",
        "communication": {
            "atypicalToolUrl": "https://health-family.force.com/s/Welcome"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "coveredBy": [
            "GPA"
        ],
        "tenderPeriod": {
            "endDate": "2024-02-21T17:00:00Z"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "endDate": "2024-06-21T23:59:59+01:00"
            }
        },
        "awardPeriod": {
            "startDate": "2024-02-22T09:00:00Z"
        },
        "bidOpening": {
            "date": "2024-02-22T09:00:00Z"
        },
        "hasRecurrence": false
    },
    "parties": [
        {
            "id": "GB-FTS-74109",
            "name": "NHS Norfolk and Waveney Integrated Care System",
            "identifier": {
                "legalName": "NHS Norfolk and Waveney Integrated Care System"
            },
            "address": {
                "streetAddress": "County Hall, Martineau Lane",
                "locality": "Norwich",
                "region": "UKH15",
                "postalCode": "NR21 2DH",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Procurement Lead",
                "email": "agem.norfolkprocurement@nhs.net",
                "url": "https://health-family.force.com/s/Welcome"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.improvinglivesnw.org.uk/about-us/our-nhs-integrated-care-board-icb/",
                "buyerProfile": "https://www.improvinglivesnw.org.uk/about-us/our-nhs-integrated-care-board-icb/",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "07",
                        "description": "Health"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-1661",
            "name": "The High Court",
            "identifier": {
                "legalName": "The High Court"
            },
            "address": {
                "streetAddress": "The Strand",
                "locality": "London",
                "postalCode": "WC2A 2LL",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody",
                "mediationBody"
            ],
            "details": {
                "url": "https://www.judiciary.uk/courts-and-tribunals/high-court/"
            }
        },
        {
            "id": "GB-FTS-77568",
            "name": "NHS Norfolk & Waveney Integrated Care Board",
            "identifier": {
                "legalName": "NHS Norfolk & Waveney Integrated Care Board"
            },
            "address": {
                "streetAddress": "County Hall, Martineau Ln",
                "locality": "Norwich",
                "region": "UKH15",
                "postalCode": "NR1 2DH",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Procurement Lead",
                "email": "agem.norfolkprocurement@nhs.net"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.improvinglivesnw.org.uk/about-us/our-nhs-integrated-care-board-icb/icb-contact/",
                "buyerProfile": "https://www.improvinglivesnw.org.uk/about-us/our-nhs-integrated-care-board-icb/icb-contact/",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "07",
                        "description": "Health"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-112953",
            "name": "Health Transportation Group (UK) Limited",
            "identifier": {
                "legalName": "Health Transportation Group (UK) Limited",
                "id": "03646929"
            },
            "address": {
                "streetAddress": "Danwood House, Harrisson Place, Whisby Road, Lincoln",
                "locality": "Lincoln",
                "region": "UKH15",
                "postalCode": "LN6 3AH",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 7807200741"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "http://www.htg-uk.com",
                "scale": "large"
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-77568",
        "name": "NHS Norfolk & Waveney Integrated Care Board"
    },
    "language": "en",
    "awards": [
        {
            "id": "014460-2024-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "hasSubcontracting": true,
            "subcontracting": {
                "minimumPercentage": 0.09,
                "maximumPercentage": 0.09,
                "description": "Circa 0.73% of the Contract will be sub-contracted to a Secure Mental Health provision.<br/><br/>Circa 8% of journeys will be sub-contracted to on-board Volunteers, Taxi Providers and utilise Community Providers"
            },
            "suppliers": [
                {
                    "id": "GB-FTS-112953",
                    "name": "Health Transportation Group (UK) Limited"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "014460-2024-1",
            "awardID": "014460-2024-1",
            "status": "active",
            "value": {
                "amount": 78544466,
                "currency": "GBP"
            },
            "dateSigned": "2024-04-19T00:00:00+01:00"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 3
            }
        ]
    }
}