Notice Information
Notice Title
Out of Hours Telephone Service 2024
Notice Description
Out of Hours Telephone Service 2024The out of hours telephone service will be a point of contact for Curo stakeholders when Curo offices are closed. Incoming calls may cover a range of matters during these hours and the trained operators of the service will adopt a common sense approach to ensure that these matters are recorded, categorised and responded to appropriately and effectively, ensuring both safety and a first rate customer service.This will be a three year contract with the option of extending for a further 2 year period upon satisfactory delivery of the service requirements and achievement of target levels of KPI's.Curo is tendering for the provision of the above requirement. The closing date for receipt of your expression of interest is given in the box below entitled - Date documents can be requested until.Important information: This tender is being conducted through the Curo supplier portal and all documentation is only available via this portal.
Lot Information
Lot 1
As stated in the tender documentation available at: https://in-tendhost.co.uk/curo/aspx/Home
Renewal: 2 year potential extension period
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04367d
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/003418-2024
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- £180,000 £100K-£500K
- Lots Value
- £180,000 £100K-£500K
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 1 Feb 20242 years ago
- Submission Deadline
- 4 Mar 2024Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CURO PLACES LIMITED
- Contact Name
- Reece Rogers
- Contact Email
- procurement@curo-group.co.uk
- Contact Phone
- +44 1225366000
Buyer Location
- Locality
- BATH
- Postcode
- BA2 1EP
- Post Town
- Bath
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK5 West of England
- Small Region (ITL 3)
- TLK52 Bath & North East Somerset and South Gloucestershire
- Delivery Location
- TLK12 Bath and North East Somerset, North Somerset and South Gloucestershire
-
- Local Authority
- Bath and North East Somerset
- Electoral Ward
- Westmoreland
- Westminster Constituency
- Bath
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-04367d-2024-02-01T16:09:20Z",
"date": "2024-02-01T16:09:20Z",
"ocid": "ocds-h6vhtk-04367d",
"initiationType": "tender",
"tender": {
"id": "CURO - 00000371",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "Out of Hours Telephone Service 2024",
"status": "active",
"classification": {
"scheme": "CPV",
"id": "79512000",
"description": "Call centre"
},
"mainProcurementCategory": "services",
"description": "Out of Hours Telephone Service 2024The out of hours telephone service will be a point of contact for Curo stakeholders when Curo offices are closed. Incoming calls may cover a range of matters during these hours and the trained operators of the service will adopt a common sense approach to ensure that these matters are recorded, categorised and responded to appropriately and effectively, ensuring both safety and a first rate customer service.This will be a three year contract with the option of extending for a further 2 year period upon satisfactory delivery of the service requirements and achievement of target levels of KPI's.Curo is tendering for the provision of the above requirement. The closing date for receipt of your expression of interest is given in the box below entitled - Date documents can be requested until.Important information: This tender is being conducted through the Curo supplier portal and all documentation is only available via this portal.",
"value": {
"amount": 180000,
"currency": "GBP"
},
"lots": [
{
"id": "1",
"description": "As stated in the tender documentation available at: https://in-tendhost.co.uk/curo/aspx/Home",
"value": {
"amount": 180000,
"currency": "GBP"
},
"contractPeriod": {
"durationInDays": 1080
},
"hasRenewal": true,
"renewal": {
"description": "2 year potential extension period"
},
"submissionTerms": {
"variantPolicy": "notAllowed"
},
"hasOptions": false,
"status": "active"
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"region": "UKK12"
}
],
"relatedLot": "1"
}
],
"submissionMethod": [
"electronicSubmission",
"written"
],
"submissionMethodDetails": "https://in-tendhost.co.uk/curo/aspx/Home",
"communication": {
"atypicalToolUrl": "https://in-tendhost.co.uk/curo/aspx/Home"
},
"selectionCriteria": {
"criteria": [
{
"type": "suitability",
"description": "As stated in the tender documentation available at: https://in-tendhost.co.uk/curo/aspx/Home",
"appliesTo": [
"supplier"
]
}
]
},
"documents": [
{
"id": "economic",
"documentType": "economicSelectionCriteria"
},
{
"id": "technical",
"documentType": "technicalSelectionCriteria"
}
],
"otherRequirements": {
"requiresStaffNamesAndQualifications": true
},
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"tenderPeriod": {
"endDate": "2024-03-04T12:00:00Z"
},
"submissionTerms": {
"languages": [
"en"
],
"bidValidityPeriod": {
"endDate": "2024-06-04T23:59:59+01:00"
}
},
"awardPeriod": {
"startDate": "2024-03-08T12:00:00Z"
},
"bidOpening": {
"date": "2024-03-08T12:00:00Z",
"address": {
"streetAddress": "The Maltings"
}
},
"hasRecurrence": false,
"reviewDetails": "N/A"
},
"parties": [
{
"id": "GB-FTS-4290",
"name": "Curo Places Limited",
"identifier": {
"legalName": "Curo Places Limited"
},
"address": {
"streetAddress": "The Maltings, Lower Bristol Road",
"locality": "Bath",
"region": "UKK12",
"postalCode": "BA2 1EP",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Reece Rogers",
"telephone": "+44 1225366000",
"email": "Procurement@curo-group.co.uk",
"url": "https://in-tendhost.co.uk/curo/aspx/Home"
},
"roles": [
"buyer"
],
"details": {
"url": "https://www.curo-group.co.uk/",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "BODY_PUBLIC",
"description": "Body governed by public law"
},
{
"scheme": "COFOG",
"id": "06",
"description": "Housing and community amenities"
}
]
}
},
{
"id": "GB-FTS-4291",
"name": "Curo Group Limited",
"identifier": {
"legalName": "Curo Group Limited"
},
"address": {
"streetAddress": "The Maltings, Lower Bristol Road",
"locality": "Bath",
"postalCode": "BA2 1EP",
"countryName": "United Kingdom"
},
"roles": [
"reviewBody"
]
}
],
"buyer": {
"id": "GB-FTS-4290",
"name": "Curo Places Limited"
},
"language": "en"
}