Award

Support Services for Passengers With Reduced Mobility - Inverness Airport

HIGHLANDS AND ISLANDS AIRPORTS LIMITED

This public procurement record has 2 releases in its history.

Award

31 Jul 2024 at 16:03

Tender

01 Mar 2024 at 16:48

Summary of the contracting process

Highlands and Islands Airports Limited (HIAL) has completed the procurement process for the contract titled "Support Services for Passengers With Reduced Mobility - Inverness Airport". The contract, classified under support services for land, water, and air transport (CPV code: 63700000), focuses on providing assistance to passengers with reduced mobility at Inverness Airport in the region UKM6. The contract was awarded to OCS Group UK Limited and is currently in the award stage, having been signed on 17th July 2024. The open procedure procurement method was used, ensuring a transparent and competitive process.

This tender presents significant opportunities for businesses specialising in customer services and transport support services to expand their operations. Companies with expertise in customer care, personnel management, and service delivery are well-suited to compete for similar future contracts. Additionally, there are potential extensions and options for related services, such as ad-hoc training for staff at other HIAL airports, which can further drive business growth. The procurement's value proposition and the high standards required for performance management and sustainable procurement make it an attractive opportunity for qualified service providers.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Support Services for Passengers With Reduced Mobility - Inverness Airport

Notice Description

HIAL have a requirement for the provision of support services for passengers with reduced mobility (PRM) at Inverness Airport. The Service Provider will be expected to provide safe assistance to and from aircraft, and high-quality customer care, to persons with reduced mobility at Inverness Airport.

Lot Information

Lot 1

HIAL have a requirement for the provision of support services for passengers with reduced mobility (PRM) at Inverness Airport. The Service Provider will be expected to provide safe assistance to and from aircraft, and high-quality customer care, to persons with reduced mobility at Inverness Airport

Options: HIAL may wish to consider related services, which are in addition to those specified and which HIAL may or may not choose to purchase during the duration of the Contract. These Additional Options will not be evaluated. In relation to this Contract, HIAL proposes the following options: Ad-hoc Training for other HIAL Airports - There may be a requirement for the provision of ad-hoc training related to the Service to some HIAL staff at other HIAL Airport sites; and (b) Any other services which the winning Tenderer considers it could provide to HIAL, particularly while staff engaged to provide the Services are not so engaged (i.e. where those staff are on-site but have no passengers to assist). Provide proposals for additional related services. State clearly in the Price Schedule any associated additional costs.

Renewal: Potential to extend for a further 2 years

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0444de
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/024042-2024
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

63 - Supporting and auxiliary transport services; travel agencies services

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

63700000 - Support services for land, water and air transport

79342300 - Customer services

Notice Value(s)

Tender Value
£2,700,000 £1M-£10M
Lots Value
£2,700,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jul 20241 years ago
Submission Deadline
5 Apr 2024Expired
Future Notice Date
Not specified
Award Date
16 Jul 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
After Year 5 or extended period

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
HIGHLANDS AND ISLANDS AIRPORTS LIMITED
Contact Name
Jill Fryer
Contact Email
procurement@hial.co.uk
Contact Phone
+44 1667462445

Buyer Location

Locality
INVERNESS
Postcode
IV2 7JB
Post Town
Inverness
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM2 Highlands and Islands
Small Region (ITL 3)
TLM20 Highlands and Islands
Delivery Location
TLM6 Highlands and Islands, TLM62 Inverness and Nairn, Moray, and Badenoch and Strathspey

Local Authority
Highland
Electoral Ward
Culloden and Ardersier
Westminster Constituency
Moray West, Nairn and Strathspey

Supplier Information

Number of Suppliers
1
Supplier Name

OCS GROUP

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-0444de-2024-07-31T17:03:38+01:00",
    "date": "2024-07-31T17:03:38+01:00",
    "ocid": "ocds-h6vhtk-0444de",
    "description": "(SC Ref:773046)",
    "initiationType": "tender",
    "tender": {
        "id": "HIA-1732",
        "legalBasis": {
            "id": "32014L0025",
            "scheme": "CELEX"
        },
        "title": "Support Services for Passengers With Reduced Mobility - Inverness Airport",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "63700000",
            "description": "Support services for land, water and air transport"
        },
        "mainProcurementCategory": "services",
        "description": "HIAL have a requirement for the provision of support services for passengers with reduced mobility (PRM) at Inverness Airport. The Service Provider will be expected to provide safe assistance to and from aircraft, and high-quality customer care, to persons with reduced mobility at Inverness Airport.",
        "value": {
            "amount": 2700000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "HIAL have a requirement for the provision of support services for passengers with reduced mobility (PRM) at Inverness Airport. The Service Provider will be expected to provide safe assistance to and from aircraft, and high-quality customer care, to persons with reduced mobility at Inverness Airport",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Implementation and Exit Plans",
                            "type": "quality",
                            "description": "15"
                        },
                        {
                            "name": "Service Delivery",
                            "type": "quality",
                            "description": "40"
                        },
                        {
                            "name": "Key Personnel",
                            "type": "quality",
                            "description": "27.5"
                        },
                        {
                            "name": "Performance Management",
                            "type": "quality",
                            "description": "10"
                        },
                        {
                            "name": "Sustainable Procurement",
                            "type": "quality",
                            "description": "7.5"
                        },
                        {
                            "type": "price",
                            "description": "50"
                        }
                    ]
                },
                "value": {
                    "amount": 2700000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "durationInDays": 1800
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Potential to extend for a further 2 years"
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "options": {
                    "description": "HIAL may wish to consider related services, which are in addition to those specified and which HIAL may or may not choose to purchase during the duration of the Contract. These Additional Options will not be evaluated. In relation to this Contract, HIAL proposes the following options: Ad-hoc Training for other HIAL Airports - There may be a requirement for the provision of ad-hoc training related to the Service to some HIAL staff at other HIAL Airport sites; and (b) Any other services which the winning Tenderer considers it could provide to HIAL, particularly while staff engaged to provide the Services are not so engaged (i.e. where those staff are on-site but have no passengers to assist). Provide proposals for additional related services. State clearly in the Price Schedule any associated additional costs."
                },
                "status": "cancelled"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79342300",
                        "description": "Customer services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKM62"
                    },
                    {
                        "region": "UKM6"
                    }
                ],
                "deliveryLocation": {
                    "description": "Inverness"
                },
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "http://www.publiccontractsscotland.gov.uk",
        "documents": [
            {
                "id": "economic",
                "documentType": "economicSelectionCriteria"
            },
            {
                "id": "technical",
                "documentType": "technicalSelectionCriteria"
            }
        ],
        "otherRequirements": {
            "reductionCriteria": "See Tender Document"
        },
        "submissionTerms": {
            "depositsGuarantees": "HIAL does not undertake to accept any Tender where the financial health of the Tenderer would, in the opinion of HIAL, pose too high a risk. Where a Tenderer does not meet the minimum required standards of economic and financial standing, the Tenderer may still be eligible for consideration where their submission is supported by a parent company, bank or other appropriate third party guarantee in form and substance satisfactory to HIAL.",
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "durationInDays": 90
            }
        },
        "contractTerms": {
            "financialTerms": "See Tender Document",
            "hasElectronicOrdering": true,
            "electronicInvoicingPolicy": "allowed",
            "hasElectronicPayment": true
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "coveredBy": [
            "GPA"
        ],
        "tenderPeriod": {
            "endDate": "2024-04-05T12:00:00+01:00"
        },
        "awardPeriod": {
            "startDate": "2024-04-05T12:00:00+01:00"
        },
        "bidOpening": {
            "date": "2024-04-05T12:00:00+01:00",
            "address": {
                "streetAddress": "Remotely online"
            }
        },
        "hasRecurrence": true,
        "recurrence": {
            "description": "After Year 5 or extended period"
        }
    },
    "parties": [
        {
            "id": "GB-FTS-100",
            "name": "Highlands and Islands Airports Limited",
            "identifier": {
                "legalName": "Highlands and Islands Airports Limited"
            },
            "address": {
                "streetAddress": "Head Office, Inverness Airport",
                "locality": "Inverness",
                "region": "UKM6",
                "postalCode": "IV2 7JB",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Jill Fryer",
                "telephone": "+44 1667462445",
                "email": "procurement@hial.co.uk",
                "faxNumber": "+44 1667464300",
                "url": "http://www.publiccontractsscotland.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.hial.co.uk",
                "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA13542",
                "classifications": [
                    {
                        "scheme": "TED_CE_ACTIVITY",
                        "id": "AIRPORT_RELATED_ACTIVITIES",
                        "description": "Airport-related activities"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-34281",
            "name": "Inverness Sheriff Court and Justice of the Peace Court",
            "identifier": {
                "legalName": "Inverness Sheriff Court and Justice of the Peace Court"
            },
            "address": {
                "locality": "Inverness",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "GB-FTS-120179",
            "name": "OCS Group UK Limited",
            "identifier": {
                "legalName": "OCS Group UK Limited"
            },
            "address": {
                "streetAddress": "New Century House, The Havens, Ipswich, Suffolk",
                "locality": "Ipswich",
                "region": "UK",
                "postalCode": "IP3 9SJ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 7458034023"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-100",
        "name": "Highlands and Islands Airports Limited"
    },
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000773046"
        }
    ],
    "language": "en",
    "awards": [
        {
            "id": "024042-2024-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-120179",
                    "name": "OCS Group UK Limited"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "024042-2024-1",
            "awardID": "024042-2024-1",
            "status": "active",
            "dateSigned": "2024-07-17T00:00:00+01:00"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 4
            },
            {
                "id": "2",
                "measure": "smeBids",
                "relatedLot": "1",
                "value": 2
            },
            {
                "id": "3",
                "measure": "foreignBidsFromEU",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "4",
                "measure": "foreignBidsFromNonEU",
                "relatedLot": "1",
                "value": 4
            },
            {
                "id": "5",
                "measure": "electronicBids",
                "relatedLot": "1",
                "value": 4
            }
        ]
    }
}