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Scotland's Domestic Abuse and Forced Marriage Helpline

Scottish Government

This public procurement record has 5 releases in its history.

Award

09 Aug 2024 at 08:41

Award Notice
TenderUpdate

08 Apr 2024 at 16:07

Tender Notice
Tender

05 Apr 2024 at 16:05

Tender Notice
Tender

05 Apr 2024 at 11:24

Tender Notice
Planning

04 Mar 2024 at 11:23

Planning Notice
Summary of the contracting process

The Scottish Government, representing the Scottish Ministers, has awarded a contract for the operation and management of Scotland’s Domestic Abuse and Forced Marriage Helpline, classified under the "Call centre" industry category. This tender, identified by the ID CASE/662300, saw the award stage completed on 9th August 2024, with the contract valued at approximately £3,318,833.71 and signed on 10th July 2024. The awarded organisation, Scottish Women's Aid, will deliver a 24/7 support service throughout Scotland for those impacted by domestic abuse and forced marriage. The procurement process was conducted as an open procedure and covered by the GPA.

This contract presents significant opportunities for businesses specialising in call centre operations, particularly those with a focus on health, social care, or community services. Firms with expertise in delivering continuous, high-quality support services, and those compliant with strict cyber security and fair work standards, are well-positioned to compete. SMEs with a proven track record in similar services, such as crisis helplines or advisory services, can leverage this tender to expand their service offerings and enhance their market presence in the public sector. The contract also allows for potential extensions, offering long-term business growth prospects.

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Notice Information

Notice Title

Scotland's Domestic Abuse and Forced Marriage Helpline

Notice Description

The Scottish Government, on behalf of the Scottish Ministers has a requirement for the operation and management of Scotland's Domestic Abuse and Forced Marriage Helpline. The helpline will operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf. The main objectives of the service are to: * Provide free, 24 hour, 365 days a year, specialist domestic abuse and forced marriage support service; * Provide specialist advice and signposting in relation to domestic abuse and forced marriage; * Be accessible to anyone who needs the service; Provide confidentiality and anonymity to anyone using the service.

Lot Information

Lot 1

The Scottish Government, on behalf of the Scottish Ministers has a requirement for the operation and management of Scotland's Domestic Abuse and Forced Marriage Helpline. The helpline will operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf. The main objectives of the service are to: * Provide free, 24 hour, 365 days a year, specialist domestic abuse and forced marriage support service; * Provide specialist advice and signposting in relation to domestic abuse and forced marriage; * Be accessible to anyone who needs the service; Provide confidentiality and anonymity to anyone using the service. Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Options: The contract may be extended, at the sole discretion of Scottish Ministers by three twelve-month periods, to a date falling no later than 31 March 2029.

Renewal: The contract may be extended, at the sole discretion of Scottish Ministers by three twelve-month periods, to a date falling no later than 31 March 2029.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-044512
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/025141-2024
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£3,318,833 £1M-£10M

Notice Dates

Publication Date
9 Aug 20242 years ago
Submission Deadline
7 May 2024Expired
Future Notice Date
19 Mar 2024Expired
Award Date
10 Jul 20242 years ago
Contract Period
3 Jun 2024 - 31 Mar 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Government
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH6 6QQ
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Leith
Westminster Constituency
Edinburgh North and Leith

Supplier Information

Number of Suppliers
1
Supplier Name

Scottish Women's Aid

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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