Scotland's Domestic Abuse and Forced Marriage Helpline

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-044512-2024-08-09T08:41:09+01:00",
    "date": "2024-08-09T08:41:09+01:00",
    "ocid": "ocds-h6vhtk-044512",
    "description": "Question Scoring Methodology for Award Criteria outlined in invitation to tender 0 Unacceptable. Nil or inadequate response. Fails to demonstrate an ability to meet therequirement. 1 Poor. Response is partially relevant but generally poor. The response addresses some elements of the requirement but contains insufficient/limited detail or explanation to demonstrate how the requirement will be fulfilled. 2 Acceptable. Response is relevant and acceptable. The response addresses a broad understanding of the requirement but may lack details on how the requirement will be fulfilled in certain areas. 3 Good. Response is relevant and good. The response is sufficiently detailed to demonstrate a good understanding and provides details on how the requirements will be fulfilled. 4 Excellent. Response is completely relevant and excellent overall. Please note there are minimum requirements concerning Cyber Security for this contract. Tenderers are also asked to confirm: that they will pay staff that are involved in the delivery of services under the contract, at least the real Living Wage. they will meet standards on payment of subcontractors Tenderers who do not pass these questions will not be subject to Commercial Analysis. As a result the tender will not be considered further. Bidders must complete the SPD (Scotland) to demonstrate adherence to the Exclusion and Selection Criteria for this procurement. If there are named subcontractors/technicians upon which the bidder will rely to meet the selection criteria, these named parties must complete and reattach the SPD Supplier Response Form attached to SPD. (SC Ref:774770)",
    "initiationType": "tender",
    "tender": {
        "id": "CASE/662300",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Scotland's Domestic Abuse and Forced Marriage Helpline",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "mainProcurementCategory": "services",
        "description": "The Scottish Government, on behalf of the Scottish Ministers has a requirement for the operation and management of Scotland's Domestic Abuse and Forced Marriage Helpline. The helpline will operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf. The main objectives of the service are to: * Provide free, 24 hour, 365 days a year, specialist domestic abuse and forced marriage support service; * Provide specialist advice and signposting in relation to domestic abuse and forced marriage; * Be accessible to anyone who needs the service; Provide confidentiality and anonymity to anyone using the service.",
        "lots": [
            {
                "id": "1",
                "description": "The Scottish Government, on behalf of the Scottish Ministers has a requirement for the operation and management of Scotland's Domestic Abuse and Forced Marriage Helpline. The helpline will operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf. The main objectives of the service are to: * Provide free, 24 hour, 365 days a year, specialist domestic abuse and forced marriage support service; * Provide specialist advice and signposting in relation to domestic abuse and forced marriage; * Be accessible to anyone who needs the service; Provide confidentiality and anonymity to anyone using the service. Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.",
                "status": "cancelled",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Service Delivery",
                            "type": "quality",
                            "description": "30"
                        },
                        {
                            "name": "Staffing, Knowledge and Expertise",
                            "type": "quality",
                            "description": "25"
                        },
                        {
                            "name": "Equality & Diversity",
                            "type": "quality",
                            "description": "10"
                        },
                        {
                            "name": "Quality of Service",
                            "type": "quality",
                            "description": "15"
                        },
                        {
                            "name": "Cyber Security",
                            "type": "quality",
                            "description": "5"
                        },
                        {
                            "name": "Fair Work First",
                            "type": "quality",
                            "description": "5"
                        },
                        {
                            "name": "Sustainable Procurement",
                            "type": "quality",
                            "description": "5"
                        },
                        {
                            "name": "Business Continuity and Disaster Recovery (BCDR))",
                            "type": "quality",
                            "description": "5"
                        },
                        {
                            "type": "price",
                            "description": "30"
                        }
                    ]
                },
                "contractPeriod": {
                    "startDate": "2024-06-03T00:00:00+01:00",
                    "endDate": "2026-03-31T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The contract may be extended, at the sole discretion of Scottish Ministers by three twelve-month periods, to a date falling no later than 31 March 2029."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "The contract may be extended, at the sole discretion of Scottish Ministers by three twelve-month periods, to a date falling no later than 31 March 2029."
                }
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKM"
                    },
                    {
                        "region": "UKM"
                    },
                    {
                        "region": "UKM"
                    },
                    {
                        "region": "UKM"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "communication": {
            "futureNoticeDate": "2024-03-19T00:00:00Z"
        },
        "coveredBy": [
            "GPA"
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://www.publictendersscotland.publiccontractsscotland.gov.uk/",
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "economic",
                    "description": "Financial Ratios - Bidders must demonstrate a Current Ratio of 1.0 or more. The current ratio shall be calculated as current assets/current liabilities and shall be based on the previous financial year.",
                    "minimum": "- Public Liability Insurance (In the sum not less) - 5,000,000 GBP; - Professional Indemnity Insurance (In the sum not less) - 2,000,000 GBP; - Employer's Liability Insurance - employer's liability insurance in accordance with any legal obligation for the time being in force. Such insurance must be maintained for the duration of the Contract and for a minimum of 5 years following the expiry or termination of the Contract.",
                    "appliesTo": [
                        "supplier"
                    ]
                },
                {
                    "type": "technical",
                    "description": "- Supply Chain Management/Tracking Systems Used - Environmental Management Measures",
                    "minimum": "- If bidders intend to use a supply chain to deliver the requirements detailed in the Contract Notice, they should confirm they have (or have access to) the relevant supply chain management and tracking systems to ensure a resilient and sustainable supply chain. This will include confirmation that they have the systems in place to pay subcontractors through the supply chain promptly and effectively, and provide evidence when requested of: a) their standard payment terms b) >=95% of all supply chain invoices being paid on time (in accordance with the terms of contract) in the last financial year. If the bidder is unable to confirm (b) they must provide an improvement plan, signed by their Director, which improves the payment performance. Bidders will be required to provide evidence that their organisation has taken steps to build their awareness of the climate change emergency and how they will respond. Accepted evidence includes but is not limited to: - a completed copy of the Bidder 'relevant contract' Climate Change Plan Template, including planned projects and actions to reduce the bidder's carbon emissions. This does not need to contain calculated carbon emissions.",
                    "appliesTo": [
                        "supplier"
                    ]
                }
            ]
        },
        "otherRequirements": {
            "requiresStaffNamesAndQualifications": true
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2024-05-07T12:00:00+01:00"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "durationInDays": 180
            }
        },
        "awardPeriod": {
            "startDate": "2024-05-07T12:00:00+01:00"
        },
        "bidOpening": {
            "date": "2024-05-07T12:00:00+01:00"
        },
        "hasRecurrence": false,
        "contractTerms": {
            "hasElectronicOrdering": true,
            "electronicInvoicingPolicy": "allowed",
            "hasElectronicPayment": true
        },
        "amendments": [
            {
                "id": "1",
                "description": "PCS-Tender The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 26269. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-FTS-6067",
            "name": "Scottish Government",
            "identifier": {
                "legalName": "Scottish Government"
            },
            "address": {
                "streetAddress": "Victoria Quay",
                "locality": "Edinburgh",
                "region": "UKM",
                "postalCode": "EH6 6QQ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Freya Boyes",
                "telephone": "+44 1412420133",
                "email": "freya.boyes@gov.scot",
                "url": "https://www.publictendersscotland.publiccontractsscotland.gov.uk/"
            },
            "roles": [
                "buyer",
                "centralPurchasingBody"
            ],
            "details": {
                "url": "http://www.scotland.gov.uk",
                "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "MINISTRY",
                        "description": "Ministry or any other national or federal authority, including their regional or local subdivisions"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "01",
                        "description": "General public services"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-809",
            "name": "Edinburgh Sheriff Court",
            "identifier": {
                "legalName": "Edinburgh Sheriff Court"
            },
            "address": {
                "streetAddress": "Sheriff Court House, 27 Chambers Street",
                "locality": "Edinburgh",
                "postalCode": "EH1 1LB",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "GB-FTS-121092",
            "name": "Scottish Women's Aid",
            "identifier": {
                "legalName": "Scottish Women's Aid"
            },
            "address": {
                "streetAddress": "132 Rose St",
                "locality": "Edinburgh",
                "region": "UKM",
                "postalCode": "EH2 3JD",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 7453317723"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-6067",
        "name": "Scottish Government"
    },
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000763085"
        }
    ],
    "language": "en",
    "awards": [
        {
            "id": "025141-2024-CASE 662300-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "hasSubcontracting": true,
            "subcontracting": {
                "minimumPercentage": 0.01,
                "maximumPercentage": 0.01
            },
            "suppliers": [
                {
                    "id": "GB-FTS-121092",
                    "name": "Scottish Women's Aid"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "025141-2024-CASE 662300-1",
            "awardID": "025141-2024-CASE 662300-1",
            "status": "active",
            "value": {
                "amount": 3318833.71,
                "currency": "GBP"
            },
            "dateSigned": "2024-07-10T00:00:00+01:00"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 2
            },
            {
                "id": "2",
                "measure": "smeBids",
                "relatedLot": "1",
                "value": 2
            },
            {
                "id": "3",
                "measure": "foreignBidsFromEU",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "4",
                "measure": "foreignBidsFromNonEU",
                "relatedLot": "1",
                "value": 2
            },
            {
                "id": "5",
                "measure": "electronicBids",
                "relatedLot": "1",
                "value": 2
            }
        ]
    }
}