Award

HBC 0424 Provision of Hard FM and Soft FM services

HERTSMERE BOROUGH COUNCIL

This public procurement record has 3 releases in its history.

Award

14 Apr 2025 at 12:23

TenderUpdate

02 Aug 2024 at 13:46

Tender

08 Apr 2024 at 15:59

Summary of the contracting process

Hertsmere Borough Council is in the award stage of a public procurement process titled "HBC 0424 Provision of Hard FM and Soft FM services", classified under the repair and maintenance services of building installations (CPV code 50700000). This contract pertains to services related to both hard and soft facilities management for the Authority's non-domestic public buildings in the UKH23 region. The procurement process followed an Open Procedure, and the contract signed with the winning bidder, TSG Building Services Ltd, commenced on 1st February 2025 and is set to terminate on 30th September 2029. The contract, valued at £3,500,000, includes additional and small works requirements for services to be coordinated through a CAFM system, using NEC 4 Facilities Management Contract (with amendments until January 2023). Hard FM services are expected to start on 1st September 2024, while Soft FM services will commence on 3rd December 2024, all under the same contract end date.

This tender presents an excellent opportunity for businesses specialising in building maintenance, repair, and facility management services to expand their service portfolio and business footprint. Companies with experience in both hard and soft FM services and proficiency in utilizing CAFM systems to manage maintenance operations will find this contract particularly suitable. The comprehensive scope of the contract, including preventative and reactive maintenance along with legal compliance across a varied property portfolio, makes it ideal for a large organization or a consortium of organizations capable of handling diverse service requirements. The long-term nature of the contract, spanning seven years with potential extensions, provides a stable and sustained business opportunity for the successful contractor.

How relevant is this notice?

Notice Information

Notice Title

HBC 0424 Provision of Hard FM and Soft FM services

Notice Description

Hertsmere Borough Council are seeking a contractor for the provision of a hard FM and soft FM aligned service. There will also be requirements for additional and small works and services to be provided at the Authority's non-domestic public buildingsPlease note the deadline for returns and allow sufficient time to make your return as late returns will not be permitted.Any questions relating to this tender should be made via correspondence on the website and can be addressed to the main contact as shown in the details above.

Lot Information

Lot 1

Tenderers are invited to submit their offers for the Hertsmere Borough Council for the provision of a hard FM and soft FM aligned service. There will also be requirements for additional and small works and services to be provided at the Authority's non-domestic public buildings. These activities will all be coordinated through the use of a CAFM system.The conditions of contract are the core options of the NEC 4 Facilities Management Contract June 2021 (with amendments January 2023).In the hard FM services element of this contract, for the Civic Centre and the Cranbourne road Depot, we are seeking an SFG 20 industry standard as a quoted price. This must be taken into consideration in the Tenderers pricing schedule submission. For the rest of the estate we would expect the pricing to cover PPMs, reactive maintenance and legal compliance. The Authority has a property portfolio, located within the geographical boundaries of Hertsmere. This core property portfolio comprises of offices, depots, industrial units, and a selection of other miscellaneous properties. Due to the changing service needs of the Authority, the contractor must take into consideration variations both positive and negative will apply. Your pricing schedule should break costs down by site, thus when a site is taken out of the portfolio we are all clear on the cost and budget reductions to be applied. If the m2 rate benchmark can be shared the council will also understand the likely quantum of budgetary increase to be applied when additional properties are added to the portfolio.The Authority is looking for a single supplier, either one organisation or a group of organisations operating as a single entity for the purposes of this contract.- Hard FM services provision. [with effect from 1st September 2024]- Soft FM services provision. [with effect from 3rd December 2024]The Authority is conducting this procurement pursuant to the Open Procedure because it is able to specify the solutions capable of satisfying its needs and the legal and financial makeup of the Contract. It does however mean that there will be no opportunity to enter into dialogue or negotiation around the Contract or the proposed Contract. Accordingly, Tenderers are encouraged to make the best use possible of the clarification process. Since there will be no dialogue or negotiation, Tenderers must ensure that they have understood the Authority's requirements.To enable fulfilment of the Authority's ongoing building related statutory and additional obligations, a contract award is required for the provision of a broad range of essential property maintenance services throughout the Authority's property portfolio.The proposed duration of the contract shall be 7 years (5+1+1) from the date of the relevant agreement (the Term). Subject to satisfactory performance of the Contractor during the first 5 years of the Term the Authority may wish, at it sole discretion, to extend the contract for a further period of 1 year + 1 year. The contract will allow the Authority to commission works and services from the appointed Contractor as and when required. It should be noted that the hard services elements of this contract will start from 1st September 2024, and the soft FM services will commence from the 3rd December 2024, the whole contract will terminate co-terminus; the contract end date being 30th September 2029.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-045079
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/014951-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services


CPV Codes

50700000 - Repair and maintenance services of building installations

Notice Value(s)

Tender Value
£3,500,000 £1M-£10M
Lots Value
£3,500,000 £1M-£10M
Awards Value
Not specified
Contracts Value
£3,500,000 £1M-£10M

Notice Dates

Publication Date
14 Apr 20256 months ago
Submission Deadline
28 May 2024Expired
Future Notice Date
Not specified
Award Date
1 Feb 20259 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HERTSMERE BOROUGH COUNCIL
Contact Name
Procurement
Contact Email
kirsten.brown@hertsmere.gov.uk
Contact Phone
+44 2082072277

Buyer Location

Locality
BOREHAMWOOD
Postcode
WD6 1WA
Post Town
Watford
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH27 South West Hertfordshire
Delivery Location
TLH23 Hertfordshire CC

Local Authority
Hertsmere
Electoral Ward
Borehamwood Cowley Hill
Westminster Constituency
Hertsmere

Supplier Information

Number of Suppliers
1
Supplier Name

TSG BUILDING SERVICES

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-045079-2025-04-14T13:23:05+01:00",
    "date": "2025-04-14T13:23:05+01:00",
    "ocid": "ocds-h6vhtk-045079",
    "description": "Hertsmere Borough Council reserves the right to cancel the procurement and not to proceed with the long term contracts at any stage of the procurement process. Hertsmere Borough Council also reserves the right not to award a contract.Neither Hertsmere Borough Council nor any person on whose behalf of whom this procurement is undertaken is to be liable for any costs incurred by those expressing an interest or tendering for these contracts.The Council reserves the right to carry out additional financial checks on all companies tendering for this Contract at any time during the procurement process, to ensure that they continue to meet the Council's requirements and remain financially viable to perform the Contract.Tenderers should note that the provisions of the Transfer of Undertakings (protection of Employment)Regulations 2006 may apply.To access this procurement opportunity please visitwww.supplyhertfordshire.uk and follow the on-screen guidance. Any clarifications regarding this opportunity must be raised through the Correspondence area in the eTendering system.If you are experiencing problems with the eTendering system, In-Tend offer a help section which includes a dedicated UK Support Desk which can be contacted via email: support@in-tend.com or telephone +441144070065 for any website /technical questions, Monday to Friday 8:30 - 17:30.The Council undertakes to hold confidential any information provided in the proposal submitted, subject to the Council's obligations under the law, including the Freedom of Information Act 2000. If the potential supplier considers that any of the information submitted in the proposal should not be disclosed because of its commercial sensitivity or for reasons of confidentiality, then this should be stated with the reason for considering it sensitive. The Council will then endeavour to consult with the potential supplier about such commercially sensitive or confidential information when considering any request received under the Freedom of Information Act 2000 before replying to such a request, but the decision of the Council in deciding whether an exemption applies is final.Please note the deadline for return and allow sufficient time to make your return as late returns will not be permitted.",
    "initiationType": "tender",
    "tender": {
        "id": "HC269",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "HBC 0424 Provision of Hard FM and Soft FM services",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "50700000",
            "description": "Repair and maintenance services of building installations"
        },
        "mainProcurementCategory": "services",
        "description": "Hertsmere Borough Council are seeking a contractor for the provision of a hard FM and soft FM aligned service. There will also be requirements for additional and small works and services to be provided at the Authority's non-domestic public buildingsPlease note the deadline for returns and allow sufficient time to make your return as late returns will not be permitted.Any questions relating to this tender should be made via correspondence on the website and can be addressed to the main contact as shown in the details above.",
        "value": {
            "amount": 3500000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "Tenderers are invited to submit their offers for the Hertsmere Borough Council for the provision of a hard FM and soft FM aligned service. There will also be requirements for additional and small works and services to be provided at the Authority's non-domestic public buildings. These activities will all be coordinated through the use of a CAFM system.The conditions of contract are the core options of the NEC 4 Facilities Management Contract June 2021 (with amendments January 2023).In the hard FM services element of this contract, for the Civic Centre and the Cranbourne road Depot, we are seeking an SFG 20 industry standard as a quoted price. This must be taken into consideration in the Tenderers pricing schedule submission. For the rest of the estate we would expect the pricing to cover PPMs, reactive maintenance and legal compliance. The Authority has a property portfolio, located within the geographical boundaries of Hertsmere. This core property portfolio comprises of offices, depots, industrial units, and a selection of other miscellaneous properties. Due to the changing service needs of the Authority, the contractor must take into consideration variations both positive and negative will apply. Your pricing schedule should break costs down by site, thus when a site is taken out of the portfolio we are all clear on the cost and budget reductions to be applied. If the m2 rate benchmark can be shared the council will also understand the likely quantum of budgetary increase to be applied when additional properties are added to the portfolio.The Authority is looking for a single supplier, either one organisation or a group of organisations operating as a single entity for the purposes of this contract.- Hard FM services provision. [with effect from 1st September 2024]- Soft FM services provision. [with effect from 3rd December 2024]The Authority is conducting this procurement pursuant to the Open Procedure because it is able to specify the solutions capable of satisfying its needs and the legal and financial makeup of the Contract. It does however mean that there will be no opportunity to enter into dialogue or negotiation around the Contract or the proposed Contract. Accordingly, Tenderers are encouraged to make the best use possible of the clarification process. Since there will be no dialogue or negotiation, Tenderers must ensure that they have understood the Authority's requirements.To enable fulfilment of the Authority's ongoing building related statutory and additional obligations, a contract award is required for the provision of a broad range of essential property maintenance services throughout the Authority's property portfolio.The proposed duration of the contract shall be 7 years (5+1+1) from the date of the relevant agreement (the Term). Subject to satisfactory performance of the Contractor during the first 5 years of the Term the Authority may wish, at it sole discretion, to extend the contract for a further period of 1 year + 1 year. The contract will allow the Authority to commission works and services from the appointed Contractor as and when required. It should be noted that the hard services elements of this contract will start from 1st September 2024, and the soft FM services will commence from the 3rd December 2024, the whole contract will terminate co-terminus; the contract end date being 30th September 2029.",
                "value": {
                    "amount": 3500000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "durationInDays": 1800
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "status": "cancelled",
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "price"
                        }
                    ]
                }
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "50700000",
                        "description": "Repair and maintenance services of building installations"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKH23"
                    },
                    {
                        "region": "UKH23"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission",
            "written"
        ],
        "submissionMethodDetails": "https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home",
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "suitability",
                    "description": "As stated in the procurement documents",
                    "appliesTo": [
                        "supplier"
                    ]
                }
            ]
        },
        "documents": [
            {
                "id": "economic",
                "documentType": "economicSelectionCriteria"
            },
            {
                "id": "technical",
                "documentType": "technicalSelectionCriteria"
            }
        ],
        "contractTerms": {
            "performanceTerms": "as stated in the procurement documents",
            "electronicInvoicingPolicy": "allowed"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "coveredBy": [
            "GPA"
        ],
        "tenderPeriod": {
            "endDate": "2024-05-28T12:00:00+01:00"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "awardPeriod": {
            "startDate": "2024-05-28T12:00:00+01:00"
        },
        "bidOpening": {
            "date": "2024-05-28T12:00:00+01:00",
            "address": {
                "streetAddress": "https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home"
            }
        },
        "hasRecurrence": false,
        "reviewDetails": "Precise information on deadline(s) for lodging appeals: The Contracting Authority will incorporate a minimum 10 calendar day (when using electronic means) standstill period at the point information on the award of the Contract is communicated to tenderers. This period allows unsuccessful tenderers to challenge the decision to award a Contract before a contract is executed/signed (as appropriate). The Public Contracts Regulations 2015 ('Regulations') provide for aggrieved parties who have been harmed or at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly and within the time limits as defined in the above regulations. Where a Contract has not been entered into the court may order the setting aside of the award decision or order the contracting authority to amend any document and may award damages. If the Contract has been entered into the court has the options to award damages and/or to shorten or order the Contract ineffective.",
        "amendments": [
            {
                "id": "1",
                "unstructuredChanges": [
                    {
                        "oldValue": {
                            "date": "2024-05-28T12:00:00+01:00"
                        },
                        "newValue": {
                            "date": "2024-09-16T12:00:00+01:00"
                        },
                        "where": {
                            "section": "IV2.2"
                        }
                    },
                    {
                        "oldValue": {
                            "text": "It should be noted that the hard services elements of this contract will start from 1st September 2024, and the soft FM services will commence from the 3rd December 2024, the whole contract will terminate co-terminus; the contract end date being 30th September 2029"
                        },
                        "newValue": {
                            "text": "The contract will commence 1st February 2025"
                        },
                        "where": {
                            "section": "II.2.4"
                        }
                    }
                ]
            }
        ]
    },
    "parties": [
        {
            "id": "GB-FTS-33720",
            "name": "Hertsmere Borough Council",
            "identifier": {
                "legalName": "Hertsmere Borough Council"
            },
            "address": {
                "streetAddress": "Elstree Way",
                "locality": "Borehamwood",
                "region": "UKH23",
                "postalCode": "WD6 1WA",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Procurement",
                "telephone": "+44 2082072277",
                "email": "Kirsten.brown@hertsmere.gov.uk",
                "url": "https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.hertsmere.gov.uk",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "REGIONAL_AUTHORITY",
                        "description": "Regional or local authority"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "01",
                        "description": "General public services"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-43168",
            "name": "High court",
            "identifier": {
                "legalName": "High court"
            },
            "address": {
                "locality": "London",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "GB-FTS-144025",
            "name": "TSG Building Services Ltd",
            "identifier": {
                "legalName": "TSG Building Services Ltd"
            },
            "address": {
                "locality": "Potters Bar",
                "region": "UKH23",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-33720",
        "name": "Hertsmere Borough Council"
    },
    "language": "en",
    "awards": [
        {
            "id": "014951-2025-HC269-1",
            "relatedLots": [
                "1"
            ],
            "title": "Provision of Hard FM and Soft FM services(Building Maintenance & Cleaning)",
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-144025",
                    "name": "TSG Building Services Ltd"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "014951-2025-HC269-1",
            "awardID": "014951-2025-HC269-1",
            "title": "Provision of Hard FM and Soft FM services(Building Maintenance & Cleaning)",
            "status": "active",
            "value": {
                "amount": 3500000,
                "currency": "GBP"
            },
            "dateSigned": "2025-02-01T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "6",
                "measure": "bids",
                "relatedLot": "1",
                "value": 3
            },
            {
                "id": "7",
                "measure": "smeBids",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "8",
                "measure": "foreignBidsFromEU",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "9",
                "measure": "foreignBidsFromNonEU",
                "relatedLot": "1",
                "value": 3
            },
            {
                "id": "10",
                "measure": "electronicBids",
                "relatedLot": "1",
                "value": 3
            }
        ]
    }
}