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ICGS Helpline Support Services

Corporate Officer of the House of Commons

This public procurement record has 3 releases in its history.

Award

03 Jul 2026 at 12:09

Award Notice
TenderUpdate

15 Apr 2024 at 12:55

Tender Notice
Tender

11 Apr 2024 at 15:57

Tender Notice
Summary of the contracting process

The procurement process for the "ICGS Helpline Support Services" was conducted by the Corporate Officer of the House of Commons and the House of Lords, located in the Palace of Westminster, London. The tender aimed to contract out the provision of telephone and email support services to investigate complaints of bullying, harassment, and sexual misconduct within the parliamentary community. Categorised under helpdesk and support services, this procurement falls within the services industry category. The process reached the award stage with "VICTIM SUPPORT" being the awarded supplier. Originally initiated as an open procedure, the procurement was overseen under the legal framework of the Public Contracts Regulations 2015, with an active contract status secured on August 6th, 2024, for a value of £479,856.56 GBP.

The awarded contract signifies a valuable business opportunity, particularly for large organisations experienced in delivering sensitive helpline and support services. Firms specialising in addressing workplace harassment and social misconduct are well-suited for similar tenders in the future. The contract invites opportunities to extend services within the parliamentary sphere and establish strong professional ties with esteemed institutions like the Houses of Parliament. Suppliers with capabilities to offer hybrid support models that combine external expertise with internal parliamentary insights would potentially excel in such procurement processes, enhancing their business exposure and growth potential within public sector contracts.

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Notice Information

Notice Title

ICGS Helpline Support Services

Notice Description

A contract for the provision of telephone and email telephone support services to investigate complaints of bullying, harassment, and sexual misconduct.

Lot Information

Lot 1

An FTS open procedure. Invitation to Tender was issued, and 2 suppliers submitted a tender response.
F14: Notice for changes or addition information 2024/S 000-012158 was published after the initial contract notice.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-045185
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/062737-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
£480,000 £100K-£500K
Lots Value
£480,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£479,856 £100K-£500K

Notice Dates

Publication Date
3 Jul 20261 months ago
Submission Deadline
18 Apr 2024Expired
Future Notice Date
Not specified
Award Date
6 Aug 20242 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Corporate Officer of the House of Commons
Additional Buyers

Corporate Officers of the House of Lords and House of Commons

House of Commons

House of Lords

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 0AA
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI32 Westminster
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

VICTIM SUPPORT

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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