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Electronic Call Monitoring System for Care and Support at Home

Inverclyde Council

This public procurement record has 2 releases in its history.

Award

03 Sep 2024 at 14:18

Award Notice
Tender

12 Apr 2024 at 13:54

Tender Notice
Summary of the contracting process

Inverclyde Council has awarded a contract for an Electronic Call Monitoring System for Care and Support at Home to TotalMobile Ltd. The procurement process aimed at enhancing the Council's care at home services with a comprehensive IT solution that includes mobile monitoring, scheduling of visits, resource maximisation, invoice and payroll management, and detailed reporting functionalities. The procurement, classified under the IT services category (CPV code 72000000), took place in the Greenock area (region UKM83) with key dates being the contract signing on 16 July 2024 and the procurement completion by 3 September 2024. This open procedure was subject to the guidelines of the Public Contract (Scotland) Regulations 2015 and adhered to mandatory specifications including compliance with ISO 27001 and ISO 27002 standards.

This tender presents significant opportunities for businesses in the IT services sector, particularly those with a focus on software development, consulting, Internet, and support services. SMEs, such as the awarded TotalMobile Ltd, are well-suited to compete in such tenders due to their nimble operations and capability to deliver tailored, scalable solutions. The contract, valued at £674,000, offers lucrative prospects for businesses capable of implementing and maintaining high-standard electronic monitoring systems, meeting detailed quality and price criteria, and contributing to social value outcomes such as community benefits. The tender process allowed for electronic submission and emphasised the importance of both technical and economic assessments, ensuring only financially and technically robust companies could participate.

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Notice Information

Notice Title

Electronic Call Monitoring System for Care and Support at Home

Notice Description

Inverclyde Council are seeking to appoint a service provider for the requirement of an Electronic Call Monitoring System for Care and Support at Home.

Lot Information

Lot 1

The Electronic Call Monitoring System is required to manage the delivery of the Council's care at home service, with a range of easy-to-use, mix-and-match solutions including care monitoring, mobile monitoring (via a mobile App), scheduling of visits, allowing the Council to maximise the usage of available resources, invoice & payroll / financial management, as well as the Council having the ability to provide detailed, person/carer, provider or Team specific reporting using the business intelligence reporting functionality. Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred on in regulation 58 of the Public Contract (Scotland) Regulations 2015.

Renewal: Option to extend for a further 2 x 12 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0451da
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/028139-2024
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£674,000 £500K-£1M

Notice Dates

Publication Date
3 Sep 20241 years ago
Submission Deadline
13 May 2024Expired
Future Notice Date
Not specified
Award Date
16 Jul 20242 years ago
Contract Period
1 Jul 2024 - 31 Mar 2028 3-4 years
Recurrence
Further publication prior to expiry of the contract arising from this tender, approximately in April 2028. If options to extend the contract are taken up, then this will extend to 2029 or 2030.

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Inverclyde Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GREENOCK
Postcode
PA15 1LX
Postcode Area
Paisley
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
Delivery Location
TLM83 Inverclyde, East Renfrewshire, and Renfrewshire
Local Authority
Inverclyde
Electoral Ward
Inverclyde North
Westminster Constituency
Inverclyde and Renfrewshire West

Supplier Information

Number of Suppliers
1
Supplier Name

TotalMobile Ltd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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