Notice Information
Notice Title
OOH Repairs Service & Anti Social Behaviour
Notice Description
PCH Contact Centre provides a sensitive, efficient and cost effective service, receiving and processing enquires including the following distinct service areas: i. Repairs ii. Antisocial Behaviour The service is made available to PCH customers city- wide, 24 hours a day, 7-days a week, 365 days per year. This wrap around service is designed to respond to emergency situations that may arise at any time day or night. PCH Housing's Contact Centre is to be supported by an Out of Hours Call Handling Service that shall respond to emergency situations that arise outside of the normal Contact Centre opening hours.
Lot Information
Lot 1
PCH Contact Centre provides a sensitive, efficient and cost effective service, receiving and processing enquires including the following distinct service areas: i. Repairs ii. Antisocial Behaviour The service is made available to PCH customers city- wide, 24 hours a day, 7-days a week, 365 days per year. This wrap around service is designed to respond to emergency situations that may arise at any time day or night. PCH Housing's Contact Centre is to be supported by an Out of Hours Call Handling Service that shall respond to emergency situations that arise outside of the normal Contact Centre opening hours. The Out of Hours Call Handling Service is to be operational between the hours of 19:59 & 07:01am (Monday to Friday) and between 19:59pm on Fridays through to 07:01am the following Monday morning. The service is further extended to cover all statutory holidays. This shall include, as well as the out of hours operational requirements, an additional hours of cover for the following exceptional circumstances that may arise: 1. early handover of calls to the Out of Hour's service on Christmas Eve and New Year's Eve (from 12 noon or a time agreed); 2. closure of PCH Contact Centre for staff team briefing sessions (Potentially up to 2 working days a year); 3. closure of PCH Contact Centre for annual staff conference day (1 day); 4. Provide emergency cover in the event of IT failures, Sickness, adverse weather and office closures. To be mobilised within one hour. If you have an interest is providing this service, please register your interest at: ProcurementMailbox@plymouthcommunityhomes.co.uk
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0452c4
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/012397-2024
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 16 Apr 20241 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 30 Sep 2024Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- PLYMOUTH COMMUNITY HOMES
- Contact Name
- Procurement
- Contact Email
- procurementmailbox@plymouthcommunityhomes.co.uk
- Contact Phone
- +44 1752388145
Buyer Location
- Locality
- PLYMOUTH
- Postcode
- PL6 5DH
- Post Town
- Plymouth
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK4 Devon
- Small Region (ITL 3)
- TLK41 Plymouth
- Delivery Location
- TLK41 Plymouth
-
- Local Authority
- Plymouth
- Electoral Ward
- Budshead
- Westminster Constituency
- Plymouth Moor View
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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