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Refugee_Resettlement_Support_Service-Framework-2026

The Highland Council

This public procurement record has 5 releases in its history.

Award

07 Aug 2026 at 12:07

Award Notice
Tender

22 Apr 2026 at 12:59

Tender Notice
Award

06 Jun 2025 at 15:16

Award Notice
Tender

01 Oct 2024 at 14:16

Tender Notice
Planning

03 May 2024 at 10:37

Planning Notice
Summary of the contracting process

The Highland Council procured refugee resettlement support services across the Highland Council area, delivered on an as-needed basis for different service users and requirements. The requirement covers housing support on a time-limited basis and youth independent living housing support. The work falls within housing and wider community, social and personal services. Lot 1 covers time-limited housing support; Lot 2 covers time-limited support for young people living independently across the Highland Council area, without geographical sub-lots. The framework is intended to provide support through call-off requirements rather than a guaranteed volume of orders. The buyer is The Highland Council, based in Inverness, and the services are for its area.

The procurement is complete and has been awarded through an open procedure for a framework agreement. Lot 1 was awarded to New Start Highland, The Salvation Army Trustee Company and CrossReach, with a further Lot 1 award to New Start Highland. The Lot 1 contract is valued at £4,113,000 and was signed on 4 June 2025; the further contract is valued at £305,000 and was signed on 22 July 2026. Lot 1 has a 1,080-day period and Lot 2 a 720-day period, with multiple extensions of up to 24 months available by mutual agreement. Evaluation was 60% quality and 40% price. Bids had to be electronic, in English, with electronic catalogues required and variants prohibited. Four bids were recorded for one Lot 1 award and one for another.

This requirement is relevant to housing-support providers, refugee resettlement organisations and social-care charities able to work across the Highland Council area. Credible suppliers need suitably competent, qualified and experienced staff, including named personnel and their qualifications, and the operational capacity to respond to support needs as they arise. Relevant capability includes time-limited housing support and helping young people live independently. The awarded supplier profile shows that both an SME and large third-sector organisations competed successfully, so the work is accessible to different organisational scales where the required delivery capability is present. Temporary staff may be used to cover vacancies or sickness, but proposed or replacement subcontractors require Council approval and must meet the same minimum requirements as bidders.

How relevant is this notice?

Notice Information

Notice Title

Refugee_Resettlement_Support_Service-Framework-2026

Notice Description

AWARDED The Council has Awarded a Framework Agreement (hereinafter may be referred to as "Framework or FW") to one (1) sole Supplier of suitably competent, qualified and the experience to provide Refugee Resettlement Support Service, for various service users/requirements for the Highland Council Area, on an 'as and when' required basis. The Council shall give no guarantee of the volume of work or orders, if any, to be undertaken in relation to the Framework. Please refer in full to the Tender Documents.

Lot Information

Lot 1 - Housing Support (Time Limited) [HS]

AWARDED The Council has Awarded a Framework Agreement (hereinafter may be referred to as "Framework or FW") to one (1) sole Supplier of suitably competent, qualified and the experience to provide Refugee Resettlement Support Service, for various service users/requirements for the Highland Council Area, on an 'as and when' required basis. The Council shall give no guarantee of the volume of work or orders, if any, to be undertaken in relation to the Framework. Please refer in full to the Tender Documents. Additional information: Note this has been Awarded

Options: The Framework shall be for a 24 month period, with the option of multiple extensions to be extended by up to 24 months, subject to each lot / sub-lot (where applicable) requirements i.e., each lot / sub lot may be extended independently of each other (each lot / sub lot evaluated and awarded independently), and by mutual agreement.

Renewal: With the option of multiple extensions to be extended by up to 12 months, subject to each submitted pricing schedule geographical location requirements i.e., each geographical location may be extended independently of each other and evaluated and awarded independently, and by mutual agreement.

Lot 2 - Youth Independent Living Housing Support (Time Limited) [YILHS]

The Highland Council intends to put in place a Framework Agreement (hereinafter may be referred to as "Framework or FW") with a number of suitably competent, qualified and experienced Contractors to provide Time Limited Housing Support Services for various service users/requirements for the Highland Council Area, on an 'as and when' required basis. The Council shall give no guarantee of the volume of work or orders, if any, to be undertaken in relation to the Framework. The Framework shall be divided into lots by type of service required and sub-lots by geographical area, where applicable, as follows: Lot 2 - Youth Independent Living Housing Support (Time Limited) [YILHS]: Geographical Area (No sub-lots) - To provide services across the Highland Council Area.

Options: The Framework shall be for a 24 month period, with the option of multiple extensions to be extended by up to 24 months, subject to each lot / sub-lot (where applicable) requirements i.e., each lot / sub lot may be extended independently of each other (each lot / sub lot evaluated and awarded independently), and by mutual agreement.

Renewal: The Framework shall be for a 24 month period, with the option of multiple extensions to be extended by up to 24 months, subject to each lot / sub-lot (where applicable) requirements i.e., each lot / sub lot may be extended independently of each other (each lot / sub lot evaluated and awarded independently), and by mutual agreement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04571d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/075248-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

70 - Real estate services

98 - Other community, social and personal services

CPV Codes

70333000 - Housing services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£613,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£4,418,000 £1M-£10M

Notice Dates

Publication Date
7 Aug 20262 weeks ago
Submission Deadline
26 May 2026Expired
Future Notice Date
15 Jul 2024Expired
Award Date
4 Jun 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Active, Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Highland Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
INVERNESS
Postcode
IV3 5NX
Postcode Area
Inverness
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM2 Highlands and Islands
Small Region (ITL 3)
TLM20 Highlands and Islands
Delivery Location
TLM6 Highlands and Islands
Local Authority
Highland
Electoral Ward
Inverness West
Westminster Constituency
Inverness, Skye and West Ross-shire

Supplier Information

Number of Suppliers
3
Supplier Names

CrossReach (the operating name for The Church of Scotland Social Care Council)

New Start Highland

Salvation Army Trustee Company(The)

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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