Tender

First Rail, SWR & GWR Ticket Issuing Systems (TIS) for On Board and Ticket Office Solutions Procurement Tender

FIRSTGROUP HOLDINGS LIMITED

This public procurement record has 1 release in its history.

Tender

30 May 2024 at 16:28

Summary of the contracting process

The procurement process is currently at the tender stage and is being run by First Group on behalf of First Rail Holdings (FRH), South Western Railway (SWR), and Great Western Railway (GWR). The title of the procurement tender is "First Rail, SWR & GWR Ticket Issuing Systems (TIS) for On Board and Ticket Office Solutions Procurement Tender" within the transport services industry category. The tender involves multiple lots for different ticket issuing solutions for SWR and GWR, each with specific contract periods and renewal options. The submission deadline for Expressions of Interest (EoI) and Pre-Qualification Questionnaire (PQQ) is set for 10/07/2024 (17:00).

This procurement tender for ticket issuing systems presents growth opportunities for businesses in the transport services sector, especially those specializing in software solutions, hardware support, and maintenance. Businesses equipped to provide On Board Ticket Issuing and Validation Systems, Ticket Office Ticket Issuing solutions, mobile capabilities, and customer service enhancements are well-suited to compete. The selective procurement method, with a negotiated procedure and prior call for competition, requires a detailed approach tailored to the specific requirements outlined for each lot. Understanding the contract periods, renewal options, and submission terms are crucial for businesses aiming to participate in this tender and expand their market presence in the UK transport services sector.

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Notice Title

First Rail, SWR & GWR Ticket Issuing Systems (TIS) for On Board and Ticket Office Solutions Procurement Tender

Notice Description

First Group tender on behalf of First Rail Holdings (FRH), South Western Railway (SWR) and Great Western Railway (GWR) for the provision of On Board Ticket Issuing and Validation System(s), and Ticket Office Ticket Issuing System(s) (TIS) solution for software licences, full software and hardware support and maintenance, and options to procure hardware, for both Station Ticket Office and OnBoard Portable Devices. This opportunity is broken down into the following Lots: Lot 1 - SWR On Board Ticket Issuing and Validation solution. Lot 2 - SWR Ticket Office Ticket Issuing solution. Lot 3 - GWR full On Board Ticket Issuing and Validation. Lot 4 - GWR Ticket Office Ticket Issuing solution.

Lot Information

Lot 1

Lot 1 - SWR On Board Ticket Issuing and Validation solution which will be used by SWR's On Board Commercial Guards and Revenue Protection. Additional information: The deadline for EoI (Expressions of Interest) and submitting PQQs (Pre-Qualification Questionnaire) is as follows: EoI submission deadline = 10/07/2024 (17:00) PQQ submission deadline = 10/07/2024 (17:00)

Renewal: Multiple contracts will be required as exemplified follow: * 1 x FRH Framework Agreement per Lot, 5 years with the option for further (2) two 12 months extension; * 1 x Direct TOC contract for SWR per Lot, 3+2 Years, with quoted option for 5+2; * 1 x Direct TOC contract for GWR per Lot, 4 years, until March 2028, with 3 rolling periods from 25th June 2025.

Lot 2

Lot 2 - SWR Ticket Office Ticket Issuing solution that can also be used in a mobile capacity to offer more operational flexibility and improved customer service. The solution will be used by SWR's Ticket Office staff and Customer Ambassadors.

Renewal: Multiple contracts will be required as exemplified follow: * 1 x FRH Framework Agreement per Lot, 5 years with the option for further (2) two 12 months extension; * 1 x Direct TOC contract for SWR per Lot, 3+2 Years, with quoted option for 5+2; * 1 x Direct TOC contract for GWR per Lot, 4 years, until March 2028, with 3 rolling periods from 25th June 2025.

Lot 3

Lot 3 - GWR full On Board Ticket Issuing and Validation solution which will be used by GWR's On Board, Revenue Protection and Stations colleagues.

Renewal: Multiple contracts will be required as exemplified follow: * 1 x FRH Framework Agreement per Lot, 5 years with the option for further (2) two 12 months extension; * 1 x Direct TOC contract for SWR per Lot, 3+2 Years, with quoted option for 5+2; * 1 x Direct TOC contract for GWR per Lot, 4 years, until March 2028, with 3 rolling periods from 25th June 2025.

Lot 4

Lot 4 - GWR Ticket Office Ticket Issuing solution that can also be used in a mobile capacity to offer more operational flexibility and improved customer service. The solution will be used by GWR's Ticket Office staff and Customer Ambassadors.

Renewal: Multiple contracts will be required as exemplified follow: * 1 x FRH Framework Agreement per Lot, 5 years with the option for further (2) two 12 months extension; * 1 x Direct TOC contract for SWR per Lot, 3+2 Years, with quoted option for 5+2; * 1 x Direct TOC contract for GWR per Lot, 4 years, until March 2028, with 3 rolling periods from 25th June 2025.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-046c85
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/016948-2024
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure with prior call for competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

60 - Transport services (excl. Waste transport)


CPV Codes

60000000 - Transport services (excl. Waste transport)

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 May 20241 years ago
Submission Deadline
10 Jul 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
FIRSTGROUP HOLDINGS LIMITED
Contact Name
Ana Gair
Contact Email
ana.gair@firstrail.com
Contact Phone
+44 7812705209

Buyer Location

Locality
LONDON
Postcode
W2 1AF
Post Town
West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
Hyde Park
Westminster Constituency
Cities of London and Westminster

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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