Customer Experience Platform

Contract Timeline

Publication Date

18th June 2024 13:59:57 PM

Contract Summary

We are inviting expressions of interest to explore options to achieve the Council’s ambitions to develop, create and implement a customer experience platform. Both Council plans outline a strategic objective to deliver services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them. • Easy to access services for all, as and when our customers need them • Increase in the first point of contact resolution • Keep the customer informed to reduce avoidable demand• Improve internal workflow and case management

Contract Details

Open Contracting ID

ocds-h6vhtk-0470d3

Publication Source

Find a Tender Service

Procurement Stage

Planning

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Goods

Tender Suitability

Framework / DPS

Contract Classification

CPV Code(s)

48445000

CPV Division(s)

48 - Software package and information systems

Awarding Authority

SOUTH NORFOLK COUNCIL AND BROADLAND DISTRICT COUNCIL

Buyer Name

Emma Pepper

Buyer Email

emma.pepper@southnorfolkandbroadland.gov.uk

Buyer Phone

Buyer Address

Horizon Business Centre, Peachman Way

Norwich

NR7 0WF

United Kingdom