Multi Channel Contact Centre and Telephony Prior Information Notice/Request for Information
SOCIAL SECURITY SCOTLAND
There is 1 contract in this contracting process.
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Contract Timeline
- Publication Date
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26th June 2024 07:40:26 AM
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Contract Summary
Social Security Scotland requires modern contact centre services to support Scottish citizens who are seeking to interact with Social Security Scotland on benefit related matters. The requirement is for the provision of a cloud-based contact centre platform covering telephony and web chat with the potential for future options in other channels such as email, SMS and social media channels.
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Contract Details
- Open Contracting ID
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ocds-h6vhtk-04729d
- Publication Source
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Find a Tender Service
- Procurement Stage
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Planning
- Procurement Method
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N/A
- Procurement Method Details
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N/A
- Procurement Category
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Services
- Tender Suitability
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- Framework / DPS
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Contract Classification
- CPV Code(s)
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64214000
- CPV Division(s)
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64 - Postal and telecommunications services
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Awarding Authority
- Buyer Name
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Lauren Lochhead
- Buyer Email
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Lauren.Lochhead@socialsecurity.gov.scot
- Buyer Phone
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+44 1412425913
- Buyer Address
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3rd Floor, Agnes Husband House, 17 South Union Street
Dundee
DD1 4BF
United Kingdom