Notice Information
Notice Title
Digital Communications and Resident Engagement Services
Notice Description
To create, develop and implement unique, branded, and relevant digital platforms to showcase and promote regeneration projects. 1. Build and maintain a dynamic regeneration specific website and digital engagement tools that have the capacity to operate as standalone and as fully integrated systems in the Clarion estate. The project name, logo mark and colour palette to follow Clarion Housing brand guidelines. 2. Increase transparency and innovation within the sector: build trust with residents during the construction process. This will foster a feeling of ownership of the new homes before completion and handover. 3. Improve communication with residents by supporting our regeneration team with evidence about the work conducted and social value impact. Residents and other stakeholders will benefit from access to other project platforms and content.
Lot Information
Lot 1
Objectives of the service: To create, develop and implement unique, branded, and relevant digital platforms to showcase and promote regeneration projects. 1. Build and maintain a dynamic regeneration specific website and digital engagement tools that have the capacity to operate as standalone and as fully integrated systems in the Clarion estate. The project name, logo mark and colour palette to follow Clarion Housing brand guidelines. 2. Increase transparency and innovation within the sector: build trust with residents during the construction process. This will foster a feeling of ownership of the new homes before completion and handover. 3. Improve communication with residents by supporting our regeneration team with evidence about the work conducted and social value impact. Residents and other stakeholders will benefit from access to other project platforms and content. Vision for the service: Our vision is to bring a new lease of life to the neighbourhoods earmarked for regeneration, improving conditions for existing residents and making them desirable places to live. We will deliver high quality, mixed tenure communities with private and public outdoor spaces. It is important communication is delivered in a holistic way, allowing multiple entry points and tailored content so each resident feels they are at the centre of the regeneration. Each bespoke platform built by the supplier meets the needs of the local community, highlighting site activity, and tracks the progress of the project. This shows how and why we build places our residents wish to live. As each project develops and displays best practice it builds trust in our communities and brand. Platforms that demonstrate unique opportunities for engagement by providing: * Bespoke digital platforms, tailored by project and the needs of existing residents, and wider community. * A hub of information documenting each step of the customer journey. The content is arranged to address the needs of specific stakeholder groups. * The platform de-risks project delays, challenging stakeholder groups and supports reputation management through an evidence-based approach to communication. * Open access to residents demonstrating project delivery; resulting in positive feedback and personal investment. * Manages expectations through tailored digital communication allowing a personal approach by creating specific information for each household builds trust. * Provides regular updates through print and digital publications (newsletters), platform content updates. * Reflects residents needs during the design phase. * Social value initiatives delivered throughout the regeneration timeline. * Two-way interface with residents via the platform
Procurement Information
The purpose of this VEAT is to validate the decision to directly award a contract the ebrik Ltd for the provision of digital communications and resident engagement services to support regeneration projects and highlight the construction of new homes on sites across the country. Objectives of the service: To create, develop and implement unique, branded, and relevant digital platforms to showcase and promote regeneration projects. Ebrik will: 1. Build and maintain a dynamic regeneration specific website and digital engagement tools that have the capacity to operate as standalone and as fully integrated systems in the Clarion estate. The project name, logo mark and colour palette to follow Clarion Housing brand guidelines. 2. Increase transparency and innovation within the sector: build trust with residents during the construction process. This will foster a feeling of ownership of the new homes before completion and handover. 3. Improve communication with residents by supporting our regeneration team with evidence about the work conducted and social value impact. Residents and other stakeholders will benefit from access to other project platforms and content. Vision for the service: Our vision is to bring a new lease of life to the neighbourhoods earmarked for regeneration, improving conditions for existing residents and making them desirable places to live. We will deliver high quality, mixed tenure communities with private and public outdoor spaces. It is important communication is delivered in a holistic way, allowing multiple entry points and tailored content so each resident feels they are at the centre of the regeneration. Each bespoke platform built by ebrik meets the needs of the local community, highlighting site activity, and tracks the progress of the project. This shows how and why we build places our residents wish to live. As each project develops and displays best practice it builds trust in our communities and brand. Ebrik's USP's Their platforms demonstrate unique opportunities for engagement by providing: * Bespoke digital platforms, tailored by project and the needs of existing residents, and wider community. * A hub of information documenting each step of the customer journey. The content is arranged to address the needs of specific stakeholder groups. * The platform de-risks project delays, challenging stakeholder groups and supports reputation management through an evidence-based approach to communication. * Open access to residents demonstrating project delivery; resulting in positive feedback and personal investment. * Manages expectations through tailored digital communication allowing a personal approach by creating specific information for each household builds trust. * Provides regular updates through print and digital publications (newsletters), platform content updates. * Reflects residents needs during the design phase. * Social value initiatives delivered throughout the regeneration timeline. * Two-way interface with residents via the platform Service includes: * Design and build the digital infrastructure. * Website and digital platform development. * Social media promotion: content creation with responsibility to post regularly on different channels. * Integrate platforms and content into the Clarion digital estate when required. * Site visits - regular site visits to be part of the regular updates, including interviews with contractors on site, video walkthroughs of partially completed buildings and additional filming as required. * Creation of written promotional material for distribution and inclusion for print and digital presentation, including large format sign boards, hoarding etc. * Develop video content to promote engagement tools and use across digital and social media channels. * Support and maintenance of website, platforms and engagement tools including security. * Any other recommendations to be considered. * Additional services as required.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-047312
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/019696-2024
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Limited
- Procurement Method Details
- Negotiated without publication of a contract notice
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48510000 - Communication software package
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £230,000 £100K-£500K
Notice Dates
- Publication Date
- 27 Jun 20241 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 26 Jun 20241 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CLARION HOUSING GROUP LIMITED
- Contact Name
- Terry Ireland
- Contact Email
- terry.ireland@clarionhg.com
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- SE1 2DA
- Post Town
- South East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI44 Lewisham and Southwark
- Delivery Location
- TLI London, TLJ South East (England)
-
- Local Authority
- Southwark
- Electoral Ward
- London Bridge & West Bermondsey
- Westminster Constituency
- Bermondsey and Old Southwark
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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