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Cloud Based CRM System

United Kingdom Atomic Energy Authority

This public procurement record has 3 releases in its history.

Award

06 Feb 2025 at 12:16

Award Notice
TenderUpdate

25 Jul 2024 at 15:04

Tender Notice
Tender

05 Jul 2024 at 14:49

Tender Notice
Summary of the contracting process

The United Kingdom Atomic Energy Authority (UKAEA) issued a tender for a cloud-based Customer Relationship Management (CRM) system, classified under CPV code 48445000, within the "goods" procurement category. The primary location for service delivery is at Culham, Oxfordshire (region UKJ). This procurement, following an open procedure, has recently reached the award stage with Prodo Digital Marketing Ltd being appointed as the supplier. The contract, valued at approximately £300,000, was signed on 13th January 2025 and spans an initial period of two years with potential extensions for up to five years.

This tender provides significant growth opportunities for technology firms specialising in CRM solutions, SaaS providers, and companies in the digital marketing space. The contract demands flexibility and minimal configuration, making it suitable for firms with robust, adaptable SaaS solutions. The involved CRM system will play a crucial role in the UKAEA’s Business Development Department, working with diverse stakeholders, thus offering the potential for extended collaborations and additional service provisions. Small and medium-sized enterprises (SMEs) with expertise in CRM systems stand to benefit the most from such opportunities, especially considering the built-in flexibility for additional licences and business areas over the contract's lifecycle.

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Notice Information

Notice Title

Cloud Based CRM System

Notice Description

The UKAEA is competed for a CRM solution that required minimal configuration. The tool will be mainly used by the Business Development Department (BD) of the UKAEA. BD works with internal and external stakeholders to identify opportunities for collaborations, commercial deals, and inward investment opportunities. Its external stake holders include funding agencies, academic and research institutions, public and private sector entities in the UK and abroad. Flexibility to add additional users/licences and other business areas has been built into the life of the contract on a co-termed basis. Awarded value excludes VAT and is based on initial licence purchases of two years, extensions of two + one and mobilisation.

Lot Information

Lot 1

The UKAEA is competed for a CRM solution that required minimal configuration. The tool will be mainly used by the Business Development Department (BD) of the UKAEA. BD works with internal and external stakeholders to identify opportunities for collaborations, commercial deals, and inward investment opportunities. Its external stake holders include funding agencies, academic and research institutions, public and private sector entities in the UK and abroad. Flexibility to add additional users/licences and other business areas has been built into the life of the contract on a co-termed basis. Additional information: This is an award notice only after completion of a Find a Tender compliant exercise and not a call to competition.

Options: 2+2+1 = 5 years

Renewal: 2+2+1= 5 years

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-047b31
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/003948-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£220,000 £100K-£500K
Lots Value
£220,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£300,000 £100K-£500K

Notice Dates

Publication Date
6 Feb 20251 years ago
Submission Deadline
6 Aug 2024Expired
Future Notice Date
Not specified
Award Date
13 Jan 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
5 years

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
United Kingdom Atomic Energy Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ABINGDON
Postcode
OX14 3DB
Postcode Area
Oxford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ14 Oxfordshire CC
Delivery Location
TLJ South East (England)
Local Authority
South Oxfordshire
Electoral Ward
Sandford & the Wittenhams
Westminster Constituency
Didcot and Wantage

Supplier Information

Number of Suppliers
1
Supplier Name

Prodo Digital Marketing Ltd

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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