Tender

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Information Technology Service Management (ITSM) Solution

Rotherham Metropolitan Borough Council

This public procurement record has 2 releases in its history.

TenderUpdate

16 Aug 2024 at 11:34

Tender Notice
Tender

17 Jul 2024 at 16:49

Tender Notice
Summary of the contracting process

Rotherham Metropolitan Borough Council (RMBC) is currently in the Tender stage for the procurement of an Information Technology Service Management (ITSM) and Information Technology Asset Management (ITAM) solution. This procurement falls under the industry category of "Software package and information systems," classified as CPV code 48000000. The solution must be implemented and ready to go live by 8th June 2025, with the mobilisation phase scheduled between November 2024 and March 2025. Bids for this open procedure must be submitted electronically by 17:00 on 16th August 2024, with the contract anticipated to start on 21st November 2024 and run for five years, extendable by another five years at the Council's sole discretion.

This tender represents a significant opportunity for businesses specialising in IT service management and IT asset management solutions to grow by partnering with RMBC. The Council is open to solutions that are locally hosted, hybrid, or cloud-hosted, thus allowing various types of firms with different hosting capabilities to compete. The procurement includes hosting the solution in the supplier’s data centre, associated software licences and services, annual support and maintenance, and the transfer of existing data. Ideal candidates for this tender would be businesses with robust portfolio services in IT consulting, software development, support services, and software maintenance. Additionally, companies that can provide professional services and future-proof solutions will have a competitive edge.

How relevant is this notice?

Notice Information

Notice Title

Information Technology Service Management (ITSM) Solution

Notice Description

Rotherham Metropolitan Borough Council (RMBC / the Council) is seeking to undertake a procurement exercise to appoint a supplier for the provision of an Information Technology Service Management (ITSM) and Information Technology Asset Management (ITAM) solution as per the Councils requirements. The system must be live by 08/06/2025. Implementation and mobilisation of the system must take place between November 2024 and March 2025.

Lot Information

Lot 1

The scope of this procurement will include as a minimum but is not limited to: Provision of an Information Technology Service Management (ITSM) Solution Provision of an Information Technology Asset Management (ITAM) Solution Hosting of the solution in the Suppliers Data Centre. Associated software licenses. Associated software services. Annual support and maintenance. Professional services in the form of service pack days. Option to add in and purchase additional functionality during the lifetime of the contract. This will futureproof the solution as the contract matures. Transfer of data (including existing tickets, catalogue items, supporting data, knowledge management, templates) from Assyst to the new ITSM and ITAM solution. Procurement of a bulk data importing tool (if not included as part of the ITAM/ITSM). The procurement exercise will exclude: Provision of an ESM (Enterprise Service Management) Solution to manage tickets for HR, cleaning or other local services. It is anticipated that the contract will commence on 21/11/2024 and will run for a period of 5-years making the expiry date 20/11/2029. The contract will have an option to extend by a further 5-years at the sole discretion of the Council making the latest possible expiry date 20/11/2034.

Renewal: It is anticipated that the contract will commence on 21/11/2024 and will run for a period of 5-years making the expiry date 20/11/2029. The contract will have an option to extend by a further 5-years at the sole discretion of the Council making the latest possible expiry date 20/11/2034.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-047e3b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/026085-2024
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

72250000 - System and support services

72253200 - Systems support services

72261000 - Software support services

72267000 - Software maintenance and repair services

72300000 - Data services

Notice Value(s)

Tender Value
£1,012,430 £1M-£10M
Lots Value
£1,012,430 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Aug 20242 years ago
Submission Deadline
16 Aug 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Rotherham Metropolitan Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ROTHERHAM
Postcode
S60 1AE
Postcode Area
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE34 Rotherham
Delivery Location
TLE31 Barnsley, Doncaster and Rotherham
Local Authority
Rotherham
Electoral Ward
Boston Castle
Westminster Constituency
Rotherham

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...