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NHS 111 Service

NHS Lancashire and South Cumbria Integrated Care Board

This public procurement record has 1 release in its history.

Award

26 Jul 2024 at 14:20

Award Notice
Summary of the contracting process

The NHS Lancashire and South Cumbria Integrated Care Board, along with NHS Cheshire and Merseyside, NHS Greater Manchester, and NHS North East and North Cumbria Integrated Care Boards, have awarded a contract for the provision of NHS 111 services across the North West of England. This award is a result of a limited procurement method under the Public Contracts Regulations 2015, specifically utilising negotiation without prior publication due to the technical necessity of maintaining continuity of service. The awarded contract spans from 1st October 2023 to 31st March 2025, with an option to extend until 31st March 2026. The healthcare service falls under the CPV category 85100000 and is crucial for addressing the health needs of Greater Manchester, Lancashire, South Cumbria, Cheshire, Merseyside, and North Cumbria Place. The contract's annual value is £37,405,000, culminating in a total potential value of £93,512,500 for the full 2.5-year term.

This tender represents significant growth opportunities for businesses in the healthcare and telehealth sectors. Companies specialising in medical advice services, online health consultations, or health IT solutions are particularly well-positioned to benefit. As the NHS 111 service is a critical touchpoint for public medical advice, businesses offering innovative solutions to enhance service efficiency, patient experience, and operational continuity could find substantial partnership potential. The North West Ambulance Service NHS Trust, responsible for delivering the service, indicates that the contract continuity without re-opening competition was vital to avoid operational risks and service disruption, paving the way for businesses capable of supporting such essential public health operations.

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Notice Information

Notice Title

NHS 111 Service

Notice Description

Provision of an NHS 111 Service covering the North West population, including, Greater Manchester, Lancashire & South Cumbria, Cheshire & Merseyside and North Cumbria Place (part of North East and North Cumbria ICB).

Lot Information

Lot 1

Provision of an NHS 111 Service covering the North West population, including, Greater Manchester, Lancashire & South Cumbria, Cheshire & Merseyside and North Cumbria Place (part of North East and North Cumbria ICB). NHS 111 is a service for members of the general public to access to get medical advice and support and is accessed a number of ways either online, via the NHS app or via telephone. This contract award was awarded by all ICBs under the Public Contracts Regulations 2015. It is a modification of the original contract that was awarded for a contract commencement date of 1st October 2016 and was extended to 30th September 2023 in line with NHS command and control COVID-19 arrangements. This contract award notice covers an 18-month period from 1st October 2023 to 31st March 2025 with the option to extend for a further 12-month period to 31st March 2026. The annual value of the contract across the northwest is PS37,405,000. The total value of the potential 2.5-year contract is PS93,512,500.

Procurement Information

The circumstances under regulation 32 of the Public Contract Regulations (PCR) 2015 that are the most closely aligned to this direct award are that the existing provider is considered to be the only provider that can offer a continuity of service to patients for the extension period, without creating a significant operational risk and disruption to service whilst allowing the timescales for the national review of NHS 111 services which will drive the longer term vision and provision of NHS 111 services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04850b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/023427-2024
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£93,512,500 £10M-£100M

Notice Dates

Publication Date
26 Jul 20242 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
14 Nov 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Lancashire and South Cumbria Integrated Care Board
Additional Buyers

NHS Cheshire and Merseyside Integrated Care Board

NHS Greater Manchester Integrated Care Board

NHS North East and North Cumbria Integrated Care Board

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARLISLE
Postcode
PR1 8XB
Postcode Area
Preston
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD45 Mid Lancashire
Delivery Location
TLD North West (England)
Local Authority
Preston
Electoral Ward
City Centre
Westminster Constituency
Preston

Supplier Information

Number of Suppliers
1
Supplier Name

North West Ambulance Service NHS Trust

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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