Tender

Historic England Customer Service Provision

HISTORIC ENGLAND

  • Contract Timeline

    Publication Date

    30th July 2024 15:06:02 PM

    Tender Deadline

    29th August 2024 08:30:00 AM   Expired

  • Contract Summary

    Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year-round between 09:00-17:00. Historic England expects this work to be carried out from the supplier's premises or workers' homes without any requirement for an onsite presence at Historic England. This service will include seven core components with one optional component for possible inclusion on 1 March 2026. Historic England is committed to continuous improvement and is looking for a customer service partner to work with us to develop the quality of our service.Further information about expected volume of enquiries and the breakdown of previous contractors is included in Appendix 4.1.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-048604

    Publication Source

    Find a Tender Service

    Procurement Stage

    Tender

    Procurement Method

    Open

    Procurement Method Details

    Open Procedure

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    79512000

    CPV Division(s)

    79 - Business services: law, marketing, consulting, recruitment, printing and security

  • Awarding Authority

    HISTORIC ENGLAND

    Buyer Name

    Yuliia Patsora

    Buyer Email

    Yuliia.Patsora@historicengland.org.uk

    Buyer Phone

    Buyer Address

    The Engine House, Firefly Avenue

    Swindon

    SN2 2EH

    United Kingdom