IM North America 2025

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    "date": "2025-02-18T14:37:18Z",
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            "description": "Miscellaneous business and business-related services"
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        "mainProcurementCategory": "services",
        "description": "This Contract was awarded by an open procurement . The contract is for the provision of the International Markets (IM) service in the North America (USA & Canada) region. A Contract for a period of 63 months will be put in place, which includes an implementation period of 3 months and two possible extension periods of 12 months each.",
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                        "region": "UKI"
                    },
                    {
                        "region": "US"
                    },
                    {
                        "region": "CA"
                    },
                    {
                        "region": "UK"
                    },
                    {
                        "region": "US"
                    },
                    {
                        "region": "CA"
                    },
                    {
                        "region": "UK"
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                    {
                        "region": "US"
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                            "text": "CA-Canada"
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                            "text": "Draft Summary of Specification: a) Manage Enquiries & Referrals - The Export Service Hub receives leads, enquiries and service requests, mainly from SMEs via International Trade Advisers (ITA) and other sources (e.g. DBT Sector teams or UK trade bodies requiring support overseas). Simple requests may be serviced directly, or appointments made for in-depth follow-up support. b) Provide Market Advice & In-Market Services - The Adviser contacts the Client and explains the services available. The adviser provides a free market diagnostic, gives access to Supplier maintained Market Intelligence and / or helps the Client with business-to-business introductions and source in-market delivery support (including the Overseas Referral Network; DBT teams overseas; UK-based DBT support and regional Business Partners). c) Follow up of services - The Adviser stays in contact with the Client (and their ITA) to track service delivery, ensure that support is fit for purpose, and identify if further help is needed. d) Overseas Referral Network Management - Eligible export support and specialist third-party advisory providers are sought for the Overseas Referral Network. Due diligence is completed on all providers and registered. Procedures are delivered for operation, maintenance and evaluation of the network and the providers on it. e) Develop & Maintain Market Intelligence Collateral - The Supplier develops and maintains Market Intelligence and materials to support dialogue with Client businesses as part of Provide Market Advice & In-Market Services. f) Manage Delivery of the Service & Reporting - The Supplier supports effective delivery of the service by managing service performance to deliver agreed targets, putting in place effective service management processes; producing performance data and management information and driving continuous improvement; managing capacity to match demand. g) Provide Digital Services, Technology & Tools - The Supplier provides Workplace IT and develops Digital Services, technology solutions and other tools to support advisers in delivering Services. h) Ensure Effective Data Security & Information Management - The Supplier develops, processes and stores data and records in compliance with Data Protection Legislation and DBT information security management requirements. The Supplier allows and supports regular audits to ensure compliance. i) Provide Facilities, Personnel, Staffing & Training - The Supplier provides appropriate facilities to support the delivery of the Service, and deploys staff resource that is appropriately qualified, skilled and experienced to deliver the required Services. j) Adhere to Standards, Working Practices & Principles - The Supplier adheres to agreed standards, working practices and principles k) Align with DBT Marketing & Branding - The Supplier aligns with DBT Marketing & Branding requirements, provides support to market the service internally to ITAs in the UK and in support of other campaigns. l) Engagement and Events - The supplier shall be responsible for managing stakeholders; collaborating with the DBT; conducting regular engagements through meetings and sharing of information and reports with stakeholders. The supplier shall also represent the service with external stakeholders at events as required. m) Additional Services - The Supplier shall have the capability to provide additional services should the Buyer request these, priced against the rate card provided by the Supplier."
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                            "section": "II.2.14",
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                            "date": "2025-01-06"
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            "name": "Department for Business and Trade",
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                "locality": "London",
                "region": "UK",
                "countryName": "United Kingdom"
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            "id": "GB-FTS-138329",
            "name": "OCO Global",
            "identifier": {
                "legalName": "OCO Global"
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            "address": {
                "locality": "Belfast",
                "region": "UKN",
                "countryName": "United Kingdom"
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            "name": "Department for Business & Trade",
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                "legalName": "Department for Business & Trade"
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                "locality": "London",
                "countryName": "United Kingdom"
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