Planning

Early Market Engagement for CRM Data Project

BRISTOL CITY COUNCIL

This public procurement record has 1 release in its history.

Planning

02 Sep 2024 at 14:20

Summary of the contracting process

Bristol City Council is planning a new procurement process titled "Early Market Engagement for CRM Data Project" within the industry category of software package and information systems. The project aims to digitalise membership, enhance family attendance clarity, target specific families, and scale systems as new family hubs open across the city. The procurement process is currently in the planning stage, with future notices expected by 2nd December 2024. The project will be implemented in the UK and involves extensive data management and quality assurance reporting requirements.

This tender offers substantial opportunities for businesses specialising in IT services, particularly those experienced in consulting, software development, internet services, and support. Companies that can provide robust CRM data management solutions, automate data ingestion from various sources, and integrate onsite visitor management systems will find this project highly beneficial. Businesses with expertise in digitalising manual processes and enhancing data accuracy and analysis for informed decision-making would be well-suited to compete. Engaging in this tender allows such companies to showcase their capabilities to a significant regional authority, fostering potential long-term collaborations.

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Notice Title

Early Market Engagement for CRM Data Project

Notice Description

Bristol City Council wishes to conduct an early market engagement for CRM data project for family hubs. The aim of the system is to: - Fully digitalise membership of the Family Hubs and reduce the current manual paper process. - Have complete clarity on family attendance and engagement. - Enable us to target families in areas and drive-up membership to key programmes. - Scale the system as we open more hubs across the city. The data management system will seek to enable the following outcomes and benefits: * Be able to ingest incoming data from Commissioned Partners and third parties e.g. voluntary organisations automatically. * Quality assurance reporting requirements to be satisfied on a quarterly basis. * Accurate data analysis, trend analysis and impact evaluation will enable informed decision making in modelling future service delivery and understanding impact on statutory services ensuring best delivery for citizens. This will promote and sustain the model's long-term future. The onsite visitor management system will seek to enable the following outcomes and benefits: * Families will have the ability to register and sign up to activities onsite. * Data collected onsite will be integrated into the wider data management system collated into the data lake facilities, enabling attendance tracking and data intelligence. * Children's centre staff will be able to spend time engaging with families. Admin staff will be able to focus on improving communications through social media channels and hyper local. Following an options appraisal and within the constraints of the grant envelope, we are pursuing a tactical solution, and we would like to now move into soft market testing with targeted vendors.

Lot Information

Lot 1

Bristol City Council wishes to conduct an early market engagement for CRM data project for family hubs. The aim of the system is to: - Fully digitalise membership of the Family Hubs and reduce the current manual paper process. - Have complete clarity on family attendance and engagement. - Enable us to target families in areas and drive-up membership to key programmes. - Scale the system as we open more hubs across the city. The data management system will seek to enable the following outcomes and benefits: * Be able to ingest incoming data from Commissioned Partners and third parties e.g. voluntary organisations automatically. * Quality assurance reporting requirements to be satisfied on a quarterly basis. * Accurate data analysis, trend analysis and impact evaluation will enable informed decision making in modelling future service delivery and understanding impact on statutory services ensuring best delivery for citizens. This will promote and sustain the model's long-term future. The onsite visitor management system will seek to enable the following outcomes and benefits: * Families will have the ability to register and sign up to activities onsite. * Data collected onsite will be integrated into the wider data management system collated into the data lake facilities, enabling attendance tracking and data intelligence. * Children's centre staff will be able to spend time engaging with families. Admin staff will be able to focus on improving communications through social media channels and hyper local. Following an options appraisal and within the constraints of the grant envelope, we are pursuing a tactical solution, and we would like to now move into soft market testing with targeted vendors.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04974f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/027968-2024
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support


CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Sep 20241 years ago
Submission Deadline
Not specified
Future Notice Date
2 Dec 2024Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
BRISTOL CITY COUNCIL
Contact Name
Ms Bismah Rahman
Contact Email
bismah.rahman@bristol.gov.uk
Contact Phone
+44 1179220261

Buyer Location

Locality
BRISTOL
Postcode
BS1 5TR
Post Town
Bristol
Country
England

Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK51 Bristol, City of
Delivery Location
Not specified

Local Authority
Bristol, City of
Electoral Ward
Hotwells and Harbourside
Westminster Constituency
Bristol Central

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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