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Contactless Bankcard Middle and Back Office (CBMBO) Service

Transport for Greater Manchester

This public procurement record has 2 releases in its history.

Tender

19 Feb 2025 at 18:16

Tender Notice
Planning

05 Sep 2024 at 23:05

Planning Notice
Summary of the contracting process

Transport for Greater Manchester (TfGM) is currently in the tender stage for the procurement of a Contactless Bankcard Middle and Back Office (CBMBO) Service Agreement. This procurement, with a total estimated value of £90,000,000, involves the implementation, operation, and maintenance of Middle and Back Office services to support TfGM’s ticketing schemes. The procurement method being used is an open procedure. The procurement involves industry-specific software packages and the expected end date for tender submissions is 24 April 2025 at 10:00. An online 'Bidders Event' will be held on 26 March 2025 on Microsoft Teams. This tender presents significant opportunities for software providers specialising in contactless bankcard processing and token agnostic account-based ticketing systems. The service components must be capable of integration with a wide array of devices and must comply with various security standards.

This tender offers substantial business growth opportunities, particularly to providers of secure and innovative payment processing solutions. Firms specialising in software development for public transport ticketing systems, particularly those with experience in managing complex integrations across multiple transport modes and compliance with bank card scheme rules, will find this opportunity well-suited. As TfGM’s ticketing schemes may extend beyond Greater Manchester to adjacent regions including North West England, Yorkshire and the Humber, East Midlands, West Midlands, and Wales, businesses with capabilities to scale and support a wide geographic area would benefit significantly. The open procedure allows a broad spectrum of suppliers to compete, fostering competitive and innovative submissions.

How relevant is this notice?

Notice Information

Notice Title

Contactless Bankcard Middle and Back Office (CBMBO) Service

Notice Description

Contactless Bankcard Middle and Back Office (CBMBO) agreement with respect to the implementation, operation and maintenance of Middle Office and Back Office services that shall enable contactless bankcard transaction processing compliant with bank card scheme Transit rules and token agnostic account based ticketing (including ITSO tokens).

Lot Information

Lot 1

Transport for Greater Manchester ("TfGM") now wish to procure a Contactless Bankcard Middle and Back Office (CBMBO) Service Agreement("Agreement") which shall enable the Implementation, operation and maintenance of a Middle Office Service and Back Office Service Option that will support delivery of TfGM's Ticketing Schemes. Given that over the term of the Agreement, Ticketing Schemes will be subject to frequent revision and development, re-configuration and extension of both the Middle Office Service and Back Office Service (Option) may be required to a number of additional transport and associated modes (in addition to those modes that are currently within scope of existing TfGM Ticketing Schemes). Consequently, the Middle Office Service and Back Office Service (Option) may be deployed on (but not limited to) Tram, Light Rail, Bus, Heavy Rail, Taxi, Car-Club, Car-Hire, Parking and Park and Ride, Micro mobility, Active Travel and other travel modes. Additionally, the Place of Performance that is set out in section II.2.3 of this notice reflects a longer-term ambition of TfGM to extend Ticketing Schemes to areas that are adjacent to Greater Manchester (UKD-North West England, UKE Yorkshire and the Humber, UKF-East Midlands. UKG-West Midlands, UKL-Wales) and may or may not apply to the Agreement during the term. The Supplier shall provide a Middle Office Service that shall: - Integrate to Validators, Electronic Ticketing Machines, Gatelines, Revenue Inspection Devices, Retail Devices, other related Field Equipment Devices and other equipment that is capable of proving a Token ID such as (but not limited to Mobile Phones, Wearable Devices, ANPR Infrastructure; ITSO media, Smart-Cards, Barcodes, Magnetic Stripe Cards and biometric reading devices, as may be required to enable TfGM's Ticketing Schemes. The estate of such infrastructure may be supplied, installed, commissioned, operated and maintained by an assortment of vendors and suppliers; - Provide an encryption key that will be installed on each Platform Validator, Electronic Ticketing Machine and other Field Equipment Device that will ensure that all bankcard holder data that has been captured at these devices may be securely transferred to the Middle Office service for decryption; - Tokenise customer bankcard information such that tokenised data may be consumed in the Back Office Service (Option) in relation to the application of business rules that determine product pricing; - Process contactless bankcard data compliant with Payment Card Industries Data Security Standard (PCI DSS) v 4.0.1; - Install and Commission (and if directed de-commission) Middle Offices and their supporting systems including any necessary connection to TfGM networks, civil works and testing; and - Operate and maintain the deployed estate of Middle Office infrastructure to comply with the required standards; The Supplier shall provide a Back Office Service (Option) that shall: - apply business rules that are required to apply pricing in respect of TfGM's Ticketing Schemes; - apply the business rules that are required to enable TfGM's contactless bankcard Pay as you Go (PAYG) Ticketing Scheme compliant with card scheme (Visa and Mastercard) Transit Model 2 scheme rules, and potentially enable the extension of TfGM's contactless bankcard PAYG Ticketing Scheme to additional bank card schemes; - Under an option to implement Account Based Ticketing, apply token-agnostic business rules in relation to TfGM's Ticketing Schemes for Account Based Ticketing products; - read ITSO media (for both digital and physical media compliant with the latest ITSO 2.1.5 standard) and ITSO Tokens; - (as an Option) read two-dimensional Barcodes; and - enable Account Based Ticketing products through the use of token agnostic identification; Additionally, the Contactless Bankcard Middle and Back Office (CBMBO) Service Agreement will require Implementation Services to implement, test and deploy both the Middle Office Service and Back Office Service to operation, following which an Operational Service will be provided. Potential Supplier Solutions will work in conjunction with a Platform Validator and Field Equipment Service, Electronic Ticketing Machine (ETM) Service, Merchant Acquirer and Payment Gateway Service and ITSO Contract Service that will be appointed by TfGM. Since TfGM already operates a highly successful contactless bankcard PAYG scheme on Metrolink and Bus, supplier consideration of the arrangements to successfully transition from existing to new services, will be a critical consideration.

Options: The agreement includes five options to extend the agreement in each case for a further 12 months. The total estimated value stated in II.1.5 includes the option periods. The requirements include a number of Options, including the provision of the: Back Office Service (including the Option to enable Account Based Ticketing (ABT) in the Back Office; and the Option to enable extension to Rail and other modes. .

Renewal: The agreement includes five options to extend the agreement in each case for a further 12 months. The total estimated value stated in II.1.5 includes the option periods.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-049897
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/006012-2025
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48100000 - Industry specific software package

Notice Value(s)

Tender Value
£90,000,000 £10M-£100M
Lots Value
£20,130,000 £10M-£100M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Feb 20251 years ago
Submission Deadline
24 Apr 2025Expired
Future Notice Date
15 Oct 2024Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Transport for Greater Manchester
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M1 3BG
Postcode Area
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLL Wales
Local Authority
Manchester
Electoral Ward
Piccadilly
Westminster Constituency
Manchester Central

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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