Notice Information
Notice Title
Smart Ticketing System Services
Notice Description
On 25th October 2015, Vix Technology (UK) Ltd (Vix), entered into an agreement for services in respect of a Smart-Ticketing System. This agreement was subsequently varied on 30 November 2016 to exercise an Extension Period to cover the provision of the Smart-Ticketing System until 18 November 2025. The services provided under the Smart-Ticketing System relate to the provision, operation, maintenance and support of Platform Validator infrastructure, installed on the Metrolink light rail network that is owned by TfGM. This infrastructure, in conjunction with the current cEMV Middle and Transitional Back Office collectively enable the operation of TfGM's contactless bankcard PAYG (Pay as you go) scheme on Metrolink and in conjunction with bank scheme transit rules. The infrastructure also supports the collection of ITSO events. A Prior Information Notice (PIN) has been issued by TfGM in relation to the procurement of a Platform Validator Agreement. The notice sets out the anticipated scope of services in respect of the supply, installation, operation and maintenance of Platform Validator infrastructure as a replacement to current Smart-Ticketing System service that supports TfGM's existing Platform Validator infrastructure and the proposed timing of the procurement . It is anticipated that the proposed procurement will follow the Open Procedure and issue of a call-for competition during October 2024. A copy of this notice may be accessed on Contracts Finder by activating the following link: https://www.find-tender.service.gov.uk/Notice/028526-2024 Whilst TfGM are proposing to initiate the procurement of a Platform Validator Agreement , its considered necessary to enter into a new agreement (until 30th June 2027) in respect of the current Smart-Ticketing System service with Vix Technology UK Ltd. This notice provides transparency around the reasons for this single source requirement, alongside the procurement of the new Platform Validator Agreement. The decision to enter into a new contract with Vix Technology UK Ltd is necessary for the following reasons: * Although TfGM has initiated a procurement exercise for a Platform Validator Agreement, any transitional arrangements that may be required in order to on-board the new service is likely to need to be progressed in tranches so as to minimise the impact on customer experience and service before, during and after transition to a new contract. Transitional arrangements will need to reflect that the services in question are complex and require the protection of consumer bankcard holder data and as a consequence are highly regulated. Maintaining the Smart-Ticketing System service contract until June 2027 will enable Tenderers that are participating in the Platform Validator (PVal) Agreement procurement to consider a phased approach to the implementation of their services; * TfGM is also seeking to procure a new Contactless Bankcard Middle and Back Office agreement that will be implemented in a phased approach as a replacement to the current cEMV Middle and Back Office contract that currently enables schemes such as contactless bankcard payment acceptance on Metrolink and elsewhere. A phased approach to transition to the new Contactless Bankcard Middle and Back Office agreement is anticipated, considering the integration of Platform Validator infrastructure and co-termination of the two agreements. Although the additional services were not included in the original procurement, a change in contractor at this stage would cause significant disruption and cannot be made for economic and technical reasons, as there is a significant risk of disruption to the operation of light rail, bus and Rail pilot services in Greater Manchester, including the risk of disrupting the customer experience and service to the travelling public. The additional requirements at a value of PS1.66 million procured under this new contract do not exceed 50% of the value of the original contract.
Lot Information
Lot 1
The services provided under the proposed contract include the operation and maintenance of the current TfGM Platform Validators (Smart-Ticketing System) for further period of 19 months (following expiry of the current agreement in November 2025) during which the procurement of a new Contactless Bankcard Middle and Back Office contract may be progressed and transitional arrangements to migrate to the new service may be executed.
Procurement Information
Although the additional services were not included in the original procurement, a change in contractor without proper consideration of the transitional arrangements to a new contract and service has the potential to cause significant disruption and cannot be made for economic and technical reasons, as there is a significant risk of disruption to the customer experience and service for the travelling public in Greater Manchester, including customer purchasing and payments for fares and ticketing products. The proposed contract allows for maintenance and continued operation of the current service provision during which the procurement of the Platform Validator and Contactless Bankcard Middle and Back Office Agreements may be progressed, with co-termination of both agreements and transitional arrangements planned and executed. The additional requirements at a value of PS1.66 million procured under this new contract do not exceed 50% of the value of the original contract.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0499c3
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/029016-2024
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Limited
- Procurement Method Details
- Award procedure without prior publication of a call for competition
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
30 - Office and computing machinery, equipment and supplies except furniture and software packages
48 - Software package and information systems
50 - Repair and maintenance services
-
- CPV Codes
30123100 - Ticket-validation machines
48100000 - Industry specific software package
50317000 - Maintenance and repair of ticket-validation machinery
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £1,660,000 £1M-£10M
Notice Dates
- Publication Date
- 10 Sep 20241 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 26 Aug 20241 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- TRANSPORT FOR GREATER MANCHESTER
- Contact Name
- Mr Julian Benson
- Contact Email
- julian.benson@tfgm.com
- Contact Phone
- +44 1612441158
Buyer Location
- Locality
- MANCHESTER
- Postcode
- M1 3BG
- Post Town
- Manchester
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD3 Greater Manchester
- Small Region (ITL 3)
- TLD33 Manchester
- Delivery Location
- Not specified
-
- Local Authority
- Manchester
- Electoral Ward
- Piccadilly
- Westminster Constituency
- Manchester Central
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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