This public procurement record has 2 releases in its history.

Award

12 Mar 2025 at 10:04

Tender

18 Sep 2024 at 16:02

Summary of the contracting process

South Lanarkshire Council is seeking to procure a service titled "Provision of Independent Advice and Development Support to customers in South Lanarkshire." This procurement, classified under the customer services industry category, involves providing impartial advice and support to advance customer participation within the South Lanarkshire region. The process follows an open tender procedure and the procurement stage is currently active. Key dates include the tender submission deadline on 21st October 2024 and the bid opening on the same date. This contract spans 720 days, with an optional 12-month extension subject to satisfactory performance.

This tender presents a prime opportunity for businesses specialising in customer service, consultancy, and community engagement to expand their operations and establish a presence in South Lanarkshire. Companies with experience in delivering similar advisory services, particularly those who can develop and implement detailed workplans, are well-suited to compete. The procurement encourages community benefits, performance monitoring, reporting, and sustainability, creating potential growth avenues for businesses committed to these areas. This opportunity is ideal for SMEs with strong financial standing and relevant professional expertise.

How relevant is this notice?

Notice Title

Provision of Independent Advice and Development Support to customers in South Lanarkshire

Notice Description

South Lanarkshire Council wish to procure a service to provide independent impartial advice and guidance to support and help advance customer participation in South Lanarkshire, including in-person and online meetings with tenants and the Council, support via phone calls and email, sharing paperwork, and delivering presentations and training. The service provider will be expected to develop and implement a workplan agreed between the Council and tenant representatives with clear tasks, timescales, responsibilities, methods, and outcomes.

Lot Information

Lot 1

Procurement will be conducted via the Open Tendering procedure and the ITT will be published in Public Contracts Scotland Tender (PCST). Additional information: Quality Award Criteria listed below: Service Delivery Implementation / Mobilisation Plan Staff Resources Performance Monitoring and Reporting Community Benefits Fair Work First Sustainability

Renewal: The contract has an optional 12 month extension subject to satisfactory performance, financial standing and available funding.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-049bf7
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/008902-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
£243,000 £100K-£500K
Lots Value
£243,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£256,639 £100K-£500K

Notice Dates

Publication Date
12 Mar 20251 years ago
Submission Deadline
21 Oct 2024Expired
Future Notice Date
Not specified
Award Date
27 Nov 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
South Lanarkshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HAMILTON
Postcode
ML3 0AA
Postcode Area
Motherwell
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM95 South Lanarkshire
Delivery Location
TLM95 South Lanarkshire

Local Authority
South Lanarkshire
Electoral Ward
Hamilton North and East
Westminster Constituency
Hamilton and Clyde Valley

Supplier Information

Number of Suppliers
1
Supplier Name

Tenants Information Service

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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