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Payment Provider for GOV.UK Pay

Government Digital Service

This public procurement record has 3 releases in its history.

Tender

19 Feb 2025 at 18:27

Tender Notice
TenderUpdate

25 Sep 2024 at 17:00

Tender Notice
Planning

18 Sep 2024 at 16:12

Planning Notice
Summary of the contracting process

The Government Digital Service (GDS), part of the Cabinet Office, is currently in the tender stage for the procurement of a payment service provider to support the GOV.UK Pay platform. This tender, identified as WP2236, falls under the IT services industry category (CPV code: 72000000) and aims to facilitate the processing of credit and debit card payments as well as pay by bank (open banking) payments for a range of public sector organisations, including local government, police, and the armed forces. The procurement is being conducted through a competitive procedure with negotiation, with key dates including a submission deadline of 19th March 2025, and the contract intended to start in July 2025 for an initial period of 36 months, extendable by two 12-month options. The service location is within the UK region UKI, with the total contract value estimated at GBP 49,212,000.

This tender presents significant opportunities for businesses involved in payment technologies and financial services. Companies with expertise in digital payment solutions, especially those capable of integrating with government systems to handle large volumes of transactions, are well-suited to compete. The negotiable procurement method allows for detailed discussions to tailor solutions that meet specific government needs. Small and medium-sized enterprises (SMEs) in fintech, as well as larger established payment service providers, can leverage this opportunity to expand their market presence, particularly within the public sector. The successful supplier will benefit from a long-term partnership with the Cabinet Office, providing a substantial growth potential through involvement in a high-profile government digital service.

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Notice Information

Notice Title

Payment Provider for GOV.UK Pay

Notice Description

Government Digital Service (GDS), currently part of Cabinet Office is seeking a payment service provider to underpin the GOV.UK Pay platform, specifically for processing credit and debit card payments and pay by bank (open banking) payments made by end users to services operated by local government, police, the armed forces and some other public sector organisations. GDS is therefore undertaking this procurement as a central purchasing body using the negotiated procedure in accordance with regulation 37 of the Public Contracts Regulations 2015 (as amended).

Lot Information

Lot 1

Background Information GOV.UK Pay ('Pay') is a digital payments platform, developed and run by GDS. Pay is a payments product, providing a quick and easy way for the public to make payments for services online and via telephone. Pay currently supports central government, local authority, police forces and NHS teams to take payments for their services digitally. It automates financial processes and reduces the administration burden on teams, saving time and money that can be reinvested in important public services. The platform has processed over 94 million transactions since September 2016, with a total value of PS6 billion GBP. Services using GOV.UK Pay include HM Passport Office's Apply for a passport. Pay is a common tool that is built once and used many times by more than 1,000 different public sector services, saving the public sector time, money and reducing duplication of effort. It also offers a consistent, trusted and accessible user experience making it quick and easy for citizens to pay for public sector services. Pay has achieved significant realised benefits, saving public sector money. Whilst the current contract handles only 17% of payments currently going through GOV.UK Pay it is used by more than 70% of all our services currently taking a payment and is the only option available which enables teams to start taking payments within one working day. Opportunity Details The Contracting Authority, Cabinet Office, intends to partner with a successful supplier chosen by means of a Competitive Negotiated Procedure. The services are described in Attachment 3, Statement of Requirements. The contract will be for an initial 36 month period from early July 2025 - July 2028, with 2 x 12 month extension options. The Contract values represent an estimated maximum value with no commitment to spend and no guarantee of any volumes of usage under the contract. The Contract will be between the successful Supplier and the Contracting Authority. The Contract is being offered under HMG's 'The Mid-Tier Contract' as adapted for this procurement and attached as part of the Bid Pack, which will govern any resultant Contract. The Contracting Authority is managing this Procurement in accordance with the Public Contracts Regulations 2015. The Contracting Authority is seeking proposals for a partner supplier. The full specification is in Attachment 3 (Statement of Requirements).

Options: 2 x 12 months extension options

Renewal: Contract required to start in July 2025 with a 12 month onboarding period and view to commence service provision in 2026.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-049bfc
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/006015-2025
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£49,212,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Feb 20251 years ago
Submission Deadline
19 Mar 2025Expired
Future Notice Date
30 Oct 2024Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Government Digital Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E1 8QS
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London
Local Authority
Tower Hamlets
Electoral Ward
Whitechapel
Westminster Constituency
Bethnal Green and Stepney

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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