Leaky Loos

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-04a3f3-2025-05-14T08:47:29+01:00",
    "date": "2025-05-14T08:47:29+01:00",
    "ocid": "ocds-h6vhtk-04a3f3",
    "description": "Applicants are asked to note that this procurement process will be conducted electronically with all documents and communication being managed through the Northumbrian Water eSourcing Spend Management portal called 'Ariba'. Expressions of interest for this tender must be sent to the e-mail address amy.clarke3@nwl.co.uk before the deadline date of 22 October 2024 at 12 noon. Once expression of interest has been received that contains the details below, applicants will be given access to the Ariba portal within 48 hours from request. This portal will contain all the tender documents associated with this procurement that are available at the time. An email link will also be provided to the email address you provide to access the portal. The deadline for return of the completed PQQ is 29th October 2024 at 12 noon. When sending expression of interest, applicants must provide the following information: 1) Full company name 2) Main contact details of the person who will be given access to the Ariba portal - Name, job title, E mail address and telephone, and the Lot numbers you will be bidding on.",
    "initiationType": "tender",
    "tender": {
        "id": "NW2704",
        "legalBasis": {
            "id": "32014L0025",
            "scheme": "CELEX"
        },
        "title": "Leaky Loos",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "50000000",
            "description": "Repair and maintenance services"
        },
        "mainProcurementCategory": "services",
        "description": "Northumbrian Water has a requirement for the repair of leaking toilets for our customers in all our operating region. This covers the North East of England - from Berwick to the borders of North Yorkshire and from the East Coast across the Pennines to the Cumbrian border, covering Weardale, Teesdale and Kielder. This also covers Essex and Suffolk. This scope will be spilt in to 3 lots dependent on operating areas. Lot One will be the North operating area, Lot Two will be Essex and Lot Three will be Suffolk.",
        "lots": [
            {
                "id": "1",
                "title": "Northern Operating Area",
                "description": "Northumbrian Water has a requirement for the repair of leaking toilets for our customers in all our operating areas. This covers the Northeast of England - from Berwick to the borders of North Yorkshire and from the East Coast across the Pennines to the Cumbrian border, covering Weardale, Teesdale and Kielder. A leaky loo is defined as when water is leaking from the cistern to the pan, and any inlet valves. The supplier will cover the geographical area of Northumbrian Water's Northern operating area. Leaky loos will be identified on an ongoing basis throughout the year, however NWL cannot guarantee the actual volumes or that there will be a consistent stream of work as the requirement is driven by customer demand. NWL are aiming to repair approx. 3200 toilets across our whole supply area, broken into 2,050 in the Northern Operating area per year but NWL cannot guarantee this. NWL will provide contact details of customers who have reported a leaky loo. The supplier will contact the customer to arrange timed appointments (8am1pm or 12-6pm) to repair the leaky loo. The supplier will be responsible for keeping to the times and if any unplanned or not pre-agreed changes occur (e.g., late or early arrival), a compensation payment will be given to the customer. This payment of PS30 would be the responsibility of the supplier. The supplier will carry out the repair to an expected standard and if necessary, explain what has been done to the customer. All communications with customers (e.g., phone calls, emails, letters), visits to properties and works undertaken will be recorded and reported to NWL within 24 hours. The supplier will be responsible for purchasing and using good quality plumbing materials. The supplier will take a meter reading from the property (if it is a metered property) at the time of visit. The supplier will be given direct access into NWL customer billing system. We will require you to input all customer contacts and appointments made and fulfilled, timings of these and what occurred. Please ensure the cost for this resource is included in your proposal",
                "contractPeriod": {
                    "durationInDays": 720
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "After the initial 24 months a further 36 months may become available"
                },
                "status": "cancelled"
            },
            {
                "id": "2",
                "title": "Essex Operating Area",
                "description": "Northumbrian Water has a requirement for the repair of leaking toilets for our customers in all our operating areas. This covers our Essex operating area. A leaky loo is defined as when water is leaking from the cistern to the pan, and any inlet valves. The supplier will cover the geographical area of the Essex operating area. Please see documents attached in section 1.5.1. Leaky loos will be identified on an ongoing basis throughout the year, however NWL cannot guarantee the actual volumes or that there will be a consistent stream of work as the requirement is driven by customer demand. NWL are aiming to repair approx. 3200 toilets across our whole supply area, broken into 958 in Essex per year but NWL cannot guarantee this. NWL will provide contact details of customers who have reported a leaky loo. The supplier will contact the customer to arrange timed appointments (8am1pm or 12-6pm) to repair the leaky loo. The supplier will be responsible for keeping to the times and if any unplanned or not pre-agreed changes occur (e.g., late or early arrival), a compensation payment will be given to the customer. This payment of PS30 would be the responsibility of the supplier. The supplier will carry out the repair to an expected standard and if necessary, explain what has been done to the customer. All communications with customers (e.g., phone calls, emails, letters), visits to properties and works undertaken will be recorded and reported to NWL within 24 hours. The supplier will be responsible for purchasing and using good quality plumbing materials. The supplier will take a meter reading from the property (if it is a metered property) at the time of visit. The supplier will be given direct access into NWL customer billing system. We will require you to input all customer contacts and appointments made and fulfilled, timings of these and what occurred. Please ensure the cost for this resource is included in your proposal.",
                "contractPeriod": {
                    "durationInDays": 720
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "After the initial 24 months a further 36 months may become available"
                },
                "status": "cancelled"
            },
            {
                "id": "3",
                "title": "Suffolk Operating Area",
                "description": "Northumbrian Water has a requirement for the repair of leaking toilets for our customers in all our operating areas. This covers the Suffolk operating area A leaky loo is defined as when water is leaking from the cistern to the pan, and any inlet valves. Leaky loos will be identified on an ongoing basis throughout the year, however NWL cannot guarantee the actual volumes or that there will be a consistent stream of work as the requirement is driven by customer demand. NWL are aiming to repair approx. 3200 toilets across our whole supply area, broken into 192 in Suffolk per year but NWL cannot guarantee this. NWL will provide contact details of customers who have reported a leaky loo. The supplier will contact the customer to arrange timed appointments (8am1pm or 12-6pm) to repair the leaky loo. The supplier will be responsible for keeping to the times and if any unplanned or not pre-agreed changes occur (e.g., late or early arrival), a compensation payment will be given to the customer. This payment of PS30 would be the responsibility of the supplier. The supplier will carry out the repair to an expected standard and if necessary, explain what has been done to the customer. All communications with customers (e.g., phone calls, emails, letters), visits to properties and works undertaken will be recorded and reported to NWL within 24 hours. The supplier will be responsible for purchasing and using good quality plumbing materials. The supplier will take a meter reading from the property (if it is a metered property) at the time of visit. The supplier will be given direct access into NWL customer billing system. We will require you to input all customer contacts and appointments made and fulfilled, timings of these and what occurred. Please ensure the cost for this resource is included in your proposal.",
                "contractPeriod": {
                    "durationInDays": 720
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "After the initial 24 months a further 36 months may become available"
                },
                "status": "cancelled"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "45330000",
                        "description": "Plumbing and sanitary works"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKC"
                    },
                    {
                        "region": "UKC"
                    }
                ],
                "relatedLot": "1"
            },
            {
                "id": "2",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "45330000",
                        "description": "Plumbing and sanitary works"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKH3"
                    },
                    {
                        "region": "UKH3"
                    }
                ],
                "relatedLot": "2"
            },
            {
                "id": "3",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "45330000",
                        "description": "Plumbing and sanitary works"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKH14"
                    },
                    {
                        "region": "UKH14"
                    }
                ],
                "relatedLot": "3"
            }
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://s1.ariba.com",
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "suitability",
                    "description": "As stated in the procurement documents",
                    "appliesTo": [
                        "supplier"
                    ]
                },
                {
                    "type": "economic",
                    "description": "Selection criteria as stated in the procurement documents",
                    "minimum": "Selection criteria as stated in the procurement documents",
                    "appliesTo": [
                        "supplier"
                    ]
                },
                {
                    "type": "technical",
                    "description": "Selection criteria as stated in the procurement documents",
                    "appliesTo": [
                        "supplier"
                    ]
                }
            ]
        },
        "submissionTerms": {
            "depositsGuarantees": "If the Dun and Bradstreet credit rating returns a rating of 'above average risk' or 'high risk', the contracting entity will request further financial information for review and a parent company guarantee may be required.",
            "languages": [
                "en"
            ]
        },
        "contractTerms": {
            "financialTerms": "Please see the terms and conditions in the procurement documents",
            "tendererLegalForm": "These will be set out in the tender documents"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Negotiated procedure with prior call for competition",
        "tenderPeriod": {
            "endDate": "2024-10-22"
        },
        "hasRecurrence": false,
        "coveredBy": [
            "GPA"
        ]
    },
    "parties": [
        {
            "id": "GB-COH-02366703",
            "name": "NORTHUMBRIAN WATER GROUP LIMITED",
            "identifier": {
                "legalName": "NORTHUMBRIAN WATER GROUP LIMITED",
                "id": "02366703",
                "scheme": "GB-COH"
            },
            "address": {
                "streetAddress": "Northumbria House",
                "locality": "DURHAM",
                "region": "UKC14",
                "postalCode": "DH15FJ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Amy Clarke",
                "telephone": "+44 7543301740",
                "email": "amy.clarke3@nwl.co.uk",
                "url": "https://s1.ariba.com"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.nwl.co.uk",
                "classifications": [
                    {
                        "scheme": "TED_CE_ACTIVITY",
                        "id": "WATER",
                        "description": "Water"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-46146",
            "name": "NWL Legal Department",
            "identifier": {
                "legalName": "NWL Legal Department"
            },
            "address": {
                "streetAddress": "Northumbrian Water LIMITED, Abbey Road, Pity Me",
                "locality": "Durham",
                "postalCode": "DH1 5FJ",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "GB-FTS-147712",
            "name": "NWL Legal Department Northumbrian Water LIMITED",
            "identifier": {
                "legalName": "NWL Legal Department Northumbrian Water LIMITED"
            },
            "address": {
                "locality": "Durham",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-COH-02366703",
        "name": "NORTHUMBRIAN WATER GROUP LIMITED"
    },
    "language": "en",
    "awards": [
        {
            "id": "021045-2025-NW2704-1",
            "relatedLots": [
                "1"
            ],
            "title": "Northern Operating Area",
            "status": "active"
        },
        {
            "id": "021045-2025-NW2704-2",
            "relatedLots": [
                "2"
            ],
            "title": "Essex Operating Area",
            "status": "active"
        },
        {
            "id": "021045-2025-NW2704-3",
            "relatedLots": [
                "3"
            ],
            "title": "Suffolk Operating Area",
            "status": "active"
        }
    ],
    "contracts": [
        {
            "id": "021045-2025-NW2704-1",
            "awardID": "021045-2025-NW2704-1",
            "title": "Northern Operating Area",
            "status": "active",
            "dateSigned": "2025-02-11T00:00:00Z"
        },
        {
            "id": "021045-2025-NW2704-2",
            "awardID": "021045-2025-NW2704-2",
            "title": "Essex Operating Area",
            "status": "active",
            "dateSigned": "2025-02-11T00:00:00Z"
        },
        {
            "id": "021045-2025-NW2704-3",
            "awardID": "021045-2025-NW2704-3",
            "title": "Suffolk Operating Area",
            "status": "active",
            "dateSigned": "2025-02-11T00:00:00Z"
        }
    ]
}