Summary of the contracting process

Aster Group Limited is currently seeking bids for the provision of an out of hours telephone service. This tender, titled "Provision of Out of Hours Telephone Service," is active and falls under the call centre services industry category (CPV code 79512000). The service aims to handle emergency customer calls outside Aster Group's regular operating hours. Key dates include the tender period ending on 31 October 2024, with services expected to commence on 28 April 2025 and conclude by 27 April 2034. Located in Devizes, Wiltshire, Aster Group Limited operates across the UK, and the procurement process follows an open procedure. Bids must be submitted electronically or in written form by the specified deadline.

This tender presents a significant opportunity for businesses specialising in call centre operations, customer service, and emergency telephone systems. Firms with robust capabilities in handling out-of-hours communication, especially those experienced with electronic invoicing, ordering, and payment systems, will find this tender particularly advantageous. The contract's long-term nature, spanning nearly nine years, also ensures sustained revenue and stability, making it highly suitable for established companies with a track record in similar services.

Tender

Provision of Out of Hours Telephone Service

ASTER GROUP

Contract Timeline

Publication Date

1st October 2024 09:52:47 AM

Tender Deadline

31st October 2024 12:00:00 PM 27 days remaining
Contract Summary

This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work to the appropriate in-house trade operative and/or external contractors, within working hours which is Monday - Friday 08:00 - 17:00. Therefore, outside these working hours, including bank holidays, technical downtime, team meetings and collaborative calls, customers wishing to contact Aster regarding emergencies will be routed to the out of hours provider.
Contract Details

Open Contracting ID

ocds-h6vhtk-04a474

Publication Source

Find a Tender Service

Procurement Stage

Tender

Procurement Method

Open

Procurement Method Details

Open Procedure

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

79512000

CPV Division(s)

79 - Business services: law, marketing, consulting, recruitment, printing and security
Awarding Authority

ASTER GROUP

Buyer Name

Isabelle Anderson

Buyer Email

aster.procurement@aster.co.uk

Buyer Phone

Buyer Address

Sarson Court, Horton Avenue, Devizes, Wiltshire SN10 2AZ

Devizes

SN10 2AZ

United Kingdom

View contract on Find a Tender Service

Provision of Out of Hours Telephone Service

ASTER GROUP

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority