Notice Information
Notice Title
Provision of Out of Hours Telephone Service
Notice Description
This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work to the appropriate in-house trade operative and/or external contractors, within working hours which is Monday - Friday 08:00 - 17:00. Therefore, outside these working hours, including bank holidays, technical downtime, team meetings and collaborative calls, customers wishing to contact Aster regarding emergencies will be routed to the out of hours provider.
Lot Information
Lot 1
Please see tender documents
Renewal: Please see the tender documents.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04a474
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/002538-2025
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
64 - Postal and telecommunications services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
32552120 - Emergency telephones
64214200 - Telephone switchboard services
79342300 - Customer services
79511000 - Telephone operator services
79512000 - Call centre
Notice Value(s)
- Tender Value
- £792,000 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £745,450 £500K-£1M
Notice Dates
- Publication Date
- 24 Jan 20251 years ago
- Submission Deadline
- 31 Oct 2024Expired
- Future Notice Date
- Not specified
- Award Date
- 21 Jan 20251 years ago
- Contract Period
- 27 Apr 2025 - 27 Apr 2034 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ASTER GROUP LIMITED
- Contact Name
- Isabelle Anderson
- Contact Email
- aster.procurement@aster.co.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- DEVIZES
- Postcode
- SN10 2AZ
- Post Town
- Swindon
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK7 Gloucestershire and Wiltshire
- Small Region (ITL 3)
- TLK72 Wiltshire
- Delivery Location
- Not specified
-
- Local Authority
- Wiltshire
- Electoral Ward
- Urchfont & Bishops Cannings
- Westminster Constituency
- Melksham and Devizes
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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