Notice Information
Notice Title
Provision of Service Quality inspection, reporting and system integration
Notice Description
- Sufficient information to be provided in the Live Dashboard to allow understanding of scores within specific weeks/periods relating to initial inspections and reinspection pass rates, and the driver of those scores in terms of fails by indicator/criteria. - Reporting dashboard should be flexible to change, easy-to-use, and with varying levels of access tailored to the job role of the viewer. - In addition, provide a function by which all 'raw data' can be downloaded in Excel format, including pass/fail data for each indicator and criteria for each individual inspection and re-inspection over any specified date range or specified railway periods. Data should be filterable prior to download if specific information is required (e.g. by indicator).
Lot Information
Lot 1
Supply of Raw Data and Maintenance of Records - By the end of the 5th day following the end of each reporting period, provide a statement (disaggregated to separately show the total number of Train Service Quality Inspections, Stations Service Quality Inspections and Customer Service Quality Inspections carried out in that Reporting Period) setting out: - the raw data produced by any Service Quality Inspection (and where applicable Service Quality Re-inspections) and/or the recording of Service Quality Trains Rectification Evidence in the SQR Management System within the Relevant Rectification Period - the number of: (A) Service Quality Inspections (and where applicable Service Quality Re-inspections) carried out in respect of each Service Quality Schedule in that Reporting Period; and (B) occasions on which SWR was required to record Service Quality Trains Rectification Evidence in the SQR Management System within the Relevant Rectification - the number of: (A) Service Quality Inspections (and where applicable Service Quality Re-inspections) where a "fail" was recorded in respect of a Service Quality Indicator in that Reporting Period; and (B) Service Quality Failures occurring because of a failure to record suitable Trains Rectification Evidence within the relevant Rectification Period - the number of: (A) Service Quality Inspections (and where applicable Service Quality Re-inspections) where a "pass" was recorded in respect of a Service Quality Indicator in that Reporting Period for each Service Quality Schedule; and (B) occasions on which SWR was required to record Service Quality Trains Rectification Evidence and suitable evidence was provided within the relevant Rectification Period - for each Service Quality Schedule and in respect of a Service Quality Area, the total number of "passes" and "fails" recorded in respect of each Service Quality Indicator within each Area. - Maintain complete records of the results of each Service Quality Inspection and calculations of the Pass Rates in relation to Service Quality Inspections and provide any records or data to SWR upon request. - On the morning of each working day, supply a spreadsheet providing comprehensive details of all failures (including historical failures) that have occurred up to the end of the previous day, and the status of those failures. An example of the information required is given in Appendix X. Independent Audit - Work constructively and transparently with the independent auditor appointed by SWR each contract year and provide any requested evidence or case-studies to demonstrate that the Service Quality Regime is being delivered as required by the Secretary of State.
Renewal: Optional 3 year extension
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04a495
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/031446-2024
- Current Stage
- Tender
- All Stages
- Planning, Tender
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72225000 - System quality assurance assessment and review services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 1 Oct 20241 years ago
- Submission Deadline
- 5 Nov 2024Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- FIRST MTR SOUTH WESTERN TRAINS LIMITED
- Contact Name
- Ibolya Kormos-spring
- Contact Email
- ibolya.kormos-spring@swrailway.com
- Contact Phone
- +44 7971564977
Buyer Location
- Locality
- LONDON
- Postcode
- W2 1AF
- Post Town
- West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- TLI London
-
- Local Authority
- Westminster
- Electoral Ward
- Hyde Park
- Westminster Constituency
- Cities of London and Westminster
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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