Notice Information
Notice Title
Provision for Gateline and ticket checker for SWR
Notice Description
Our current Gate Line and Ticket Checking is due to expire in April 2025 for the 45 stations that operate Automatic Ticket Gates (ATGS) across SWR network from London Waterloo to Bournemouth and Salisbury. The previous contract was tendered under 2 lots reflecting the Head of Stations & Revenue Protections regions in SWR. Currently there are two incumbent suppliers to SWR, one providing re-source for Waterloo and Metro Regions the other the Central, South and West Regions. These suppliers cover, SWR Customer Service Assistants (CSA) vacancies, long term and short-term sickness, absence and short notice cover. It is our intention to re-tender this contract for a period of 23 month from the 20th April 2025, mobilisation to start in February, with the option of a further three year extension under one or two lot covering the 45 Locations. As part of our re-tendering of this contract we expect from the successful supplier: * To adhere to all current and future, employee and health and safety legislation * Provide, staff that are professional and focused on meeting our customers' expectations. * That the contract will represent true value for money for South Western Railway * That any failings or damage by the supplier listed within the contract will be recognised and South Western Railway receive recompense. * That have achieved Achillies, ISO 9001
Lot Information
Gateline and ticket checkers Waterloo and metro region
Our current Gate Line and Ticket Checking is due to expire in April 2025 for the 45 stations that operate Automatic Ticket Gates (ATGS) across SWR network from London Waterloo to Bournemouth and Salisbury. The previous contract was tendered under 2 lots reflecting the Head of Stations & Revenue Protections regions in SWR. Currently there are two incumbent suppliers to SWR, one providing re-source for Waterloo and Metro Regions the other the Central, South and West Regions. These suppliers cover, SWR Customer Service Assistants (CSA) vacancies, long term and short-term sickness, absence and short notice cover. It is our intention to re-tender this contract for a period of 23 month from the 20th April 2025, mobilisation to start in February, with the option of a further three year extension under one or two lot covering the 45 Locations. As part of our re-tendering of this contract we expect from the successful supplier: * To adhere to all current and future, employee and health and safety legislation * Provide, staff that are professional and focused on meeting our customers' expectations. * That the contract will represent true value for money for South Western Railway * That any failings or damage by the supplier listed within the contract will be recognised and South Western Railway receive recompense. * That have achieved Achillies, ISO 9001
Options: 3 years optional extension
Gateline and ticket checkersOur current Gate Line and Ticket Checking is due to expire in April 2025 for the 45 stations that operate Automatic Ticket Gates (ATGS) across SWR network from London Waterloo to Bournemouth and Salisbury. The previous contract was tendered under 2 lots reflecting the Head of Stations & Revenue Protections regions in SWR. Currently there are two incumbent suppliers to SWR, one providing re-source for Waterloo and Metro Regions the other the Central, South and West Regions. These suppliers cover, SWR Customer Service Assistants (CSA) vacancies, long term and short-term sickness, absence and short notice cover. It is our intention to re-tender this contract for a period of 23 month from the 20th April 2025, mobilisation to start in February, with the option of a further three year extension under one or two lot covering the 45 Locations. As part of our re-tendering of this contract we expect from the successful supplier: * To adhere to all current and future, employee and health and safety legislation * Provide, staff that are professional and focused on meeting our customers' expectations. * That the contract will represent true value for money for South Western Railway * That any failings or damage by the supplier listed within the contract will be recognised and South Western Railway receive recompense. * That have achieved Achillies, ISO 9001
Options: 3 years optional extension
Gateline ticket checkers all regionOur current Gate Line and Ticket Checking is due to expire in April 2025 for the 45 stations that operate Automatic Ticket Gates (ATGS) across SWR network from London Waterloo to Bournemouth and Salisbury. The previous contract was tendered under 2 lots reflecting the Head of Stations & Revenue Protections regions in SWR. Currently there are two incumbent suppliers to SWR, one providing re-source for Waterloo and Metro Regions the other the Central, South and West Regions. These suppliers cover, SWR Customer Service Assistants (CSA) vacancies, long term and short-term sickness, absence and short notice cover. It is our intention to re-tender this contract for a period of 23 month from the 20th April 2025, mobilisation to start in February, with the option of a further three year extension under one or two lot covering the 45 Locations. As part of our re-tendering of this contract we expect from the successful supplier: * To adhere to all current and future, employee and health and safety legislation * Provide, staff that are professional and focused on meeting our customers' expectations. * That the contract will represent true value for money for South Western Railway * That any failings or damage by the supplier listed within the contract will be recognised and South Western Railway receive recompense. * That have achieved Achillies, ISO 9001
Options: 3 years optional extension
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04af91
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/026029-2026
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79620000 - Supply services of personnel including temporary staff
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 22 Mar 2026Today
- Submission Deadline
- 19 Dec 2024Expired
- Future Notice Date
- 9 Dec 2024Expired
- Award Date
- 12 Oct 20255 months ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SOUTH WESTERN RAILWAY LIMITED
- Additional Buyers
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- W2 1AF
- Post Town
- West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI44 Lewisham and Southwark
- Delivery Location
- TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLJ1 Berkshire, Buckinghamshire and Oxfordshire, TLJ2 Surrey, East and West Sussex, TLJ3 Hampshire and Isle of Wight, TLK South West (England), TLK2 Dorset and Somerset
-
- Local Authority
- Southwark
- Electoral Ward
- Borough & Bankside
- Westminster Constituency
- Bermondsey and Old Southwark
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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