The Provision of a Hearing Aid User Support Service (HAUSS) to empower adult Service Users in the use of Hearing Aids following issue in Northern Ireland

PROCUREMENT AND LOGISTICS SERVICE ON BEHALF OF THE DEPARTMENT OF HEALTH- STRATEGIC PLANNING AND PERFORMANCE GROUP

There are 4 contracts in this contracting process.

Summary of the contracting process

The procurement process for the Provision of a Hearing Aid User Support Service (HAUSS) has been led by the Procurement and Logistics Service on behalf of the Department of Health's Strategic Planning and Performance Group. This initiative aims to empower adult service users in Northern Ireland with hearing aids. Falling under the health and social work services category, this contract is valued at £1,894,028.50 GBP and encompasses a location-specific focus on the UK, particularly Northern Ireland. This tender process, now in the award stage post-completion, underwent an open procurement procedure with the contract being actively awarded to the Royal National Institute for Deaf People (RNID) as of 26th June 2025. It included an initial contract period of three years with options for extensions, offering a significant opportunity for service expansion within its scope.

This tender opens substantial opportunities for businesses specialised in healthcare services, particularly those capable of providing substantial support and user empowerment for hearing aid users. The open procedure and significant contract value indicate a competition-ready environment for qualified large organisations, as evident by the award to the RNID. Small and medium-sized enterprises (SMEs) with innovative approaches in health service delivery and experience in empowering end-users might have also been well-placed to engage in this process. The focus on empowering individuals posits an excellent growth opportunity for businesses looking to expand their operations in the health and social work services sector within the UK.

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TenderUpdate

The Provision of a Hearing Aid User Support Service (HAUSS) to empower adult Service Users in the use of Hearing Aids following issue in Northern Ireland

PROCUREMENT AND LOGISTICS SERVICE ON BEHALF OF THE DEPARTMENT OF HEALTH- STRATEGIC PLANNING AND PERFORMANCE GROUP

Contract Timeline

Publication Date

8th July 2025 08:48:51 AM
Contract Summary

The Provision of a Hearing Aid User Support Service (HAUSS) to empower adult Service Users in the use of Hearing Aids following issue in Northern Ireland
Contract Details

Open Contracting ID

ocds-h6vhtk-04afe7

Publication Source

Find a Tender Service

Procurement Stage

TenderUpdate

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

85000000

CPV Division(s)

85 - Health and social work services
Awarding Authority

PROCUREMENT AND LOGISTICS SERVICE ON BEHALF OF THE DEPARTMENT OF HEALTH- STRATEGIC PLANNING AND PERFORMANCE GROUP

Buyer Name

Buyer Email

PaLSSocialcare.Sourcing@hscni.net

Buyer Phone

Buyer Address

12-22 Linenhall Street

Belfast

BT2 8BS

United Kingdom

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Award, Contract

The Provision of a Hearing Aid User Support Service (HAUSS) to empower adult Service Users in the use of Hearing Aids following issue in Northern Ireland

PROCUREMENT AND LOGISTICS SERVICE ON BEHALF OF THE DEPARTMENT OF HEALTH- STRATEGIC PLANNING AND PERFORMANCE GROUP

Contract Timeline

Publication Date

7th July 2025 15:27:25 PM
Contract Summary

The Provision of a Hearing Aid User Support Service (HAUSS) to empower adult Service Users in the use of Hearing Aids following issue in Northern Ireland
Contract Details

Open Contracting ID

ocds-h6vhtk-04afe7

Publication Source

Find a Tender Service

Procurement Stage

Award, Contract

Procurement Method

Open

Procurement Method Details

Open Procedure

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

85000000

CPV Division(s)

85 - Health and social work services
Awarding Authority

PROCUREMENT AND LOGISTICS SERVICE ON BEHALF OF THE DEPARTMENT OF HEALTH- STRATEGIC PLANNING AND PERFORMANCE GROUP

Buyer Name

Buyer Email

PaLSSocialcare.Sourcing@hscni.net

Buyer Phone

Buyer Address

12-22 Linenhall Street

Belfast

BT2 8BS

United Kingdom
Awarded Supplier(s)

Supplier Name(s)

ROYAL NATIONAL INSTITUTE FOR DEAF PEOPLE RNID

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Tender

The Provision of a Hearing Aid User Support Service (HAUSS) to empower adult Service Users in the use of Hearing Aids following issue in Northern Ireland

PROCUREMENT AND LOGISTICS SERVICE

Contract Timeline

Publication Date

9th December 2024 12:18:20 PM

Tender Deadline

14th January 2025 15:00:00 PM Expired
Contract Summary

The Provision of a Hearing Aid User Support Service (HAUSS) to empower adult Service Users in the use of Hearing Aids following issue in Northern Ireland
Contract Details

Open Contracting ID

ocds-h6vhtk-04afe7

Publication Source

Find a Tender Service

Procurement Stage

Tender

Procurement Method

Open

Procurement Method Details

Open Procedure

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

85000000

CPV Division(s)

85 - Health and social work services
Awarding Authority

PROCUREMENT AND LOGISTICS SERVICE

Buyer Name

Buyer Email

palssocialcare.sourcing@hscni.net

Buyer Phone

Buyer Address

12-22 Linenhall Street

Belfast

BT2 8BS

United Kingdom

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Planning

Tender for the Provision of a Hearing Aid User Support Service (HAUSS) to Empower Adult Service Users in the use of Hearing Aids following issue in Northern Ireland

BUSINESS SERVICES ORGANISATION- PROCUREMENT AND LOGISTICS SERVICE ON BEHALF OF THE STRATEGIC PLANNING AND PERFORMANCE GROUP OF THE DEPARTMENT OF HEALTH NORTHERN IRELAND

Contract Timeline

Publication Date

22nd October 2024 08:25:57 AM
Contract Summary

Tender for the Provision of a Hearing Aid User Support Service (HAUSS) to Empower Adult Service Users in the use of Hearing Aids following issue in Northern Ireland
Contract Details

Open Contracting ID

ocds-h6vhtk-04afe7

Publication Source

Find a Tender Service

Procurement Stage

Planning

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

85000000

CPV Division(s)

85 - Health and social work services
Awarding Authority

BUSINESS SERVICES ORGANISATION- PROCUREMENT AND LOGISTICS SERVICE ON BEHALF OF THE STRATEGIC PLANNING AND PERFORMANCE GROUP OF THE DEPARTMENT OF HEALTH NORTHERN IRELAND

Buyer Name

Buyer Email

PaLSSocialcare.Sourcing@hscni.net

Buyer Phone

Buyer Address

73 Loughgall Road

Armagh

BT61 7PR

United Kingdom

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The Provision of a Hearing Aid User Support Service (HAUSS) to empower adult Service Users in the use of Hearing Aids following issue in Northern Ireland

PROCUREMENT AND LOGISTICS SERVICE ON BEHALF OF THE DEPARTMENT OF HEALTH- STRATEGIC PLANNING AND PERFORMANCE GROUP

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

The Provision of a Hearing Aid User Support Service (HAUSS) to empower adult Service Users in the use of Hearing Aids following issue in Northern Ireland

PROCUREMENT AND LOGISTICS SERVICE ON BEHALF OF THE DEPARTMENT OF HEALTH- STRATEGIC PLANNING AND PERFORMANCE GROUP

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Awarded Supplier(s)

The Provision of a Hearing Aid User Support Service (HAUSS) to empower adult Service Users in the use of Hearing Aids following issue in Northern Ireland

PROCUREMENT AND LOGISTICS SERVICE

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Tender for the Provision of a Hearing Aid User Support Service (HAUSS) to Empower Adult Service Users in the use of Hearing Aids following issue in Northern Ireland

BUSINESS SERVICES ORGANISATION- PROCUREMENT AND LOGISTICS SERVICE ON BEHALF OF THE STRATEGIC PLANNING AND PERFORMANCE GROUP OF THE DEPARTMENT OF HEALTH NORTHERN IRELAND

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority