Transport & Mobility Managed Service (TMMS) and Associated Services

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-04b1f4-2024-10-28T15:42:51Z",
    "date": "2024-10-28T15:42:51Z",
    "ocid": "ocds-h6vhtk-04b1f4",
    "initiationType": "tender",
    "tender": {
        "id": "DN2681",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Transport & Mobility Managed Service (TMMS) and Associated Services",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "30162000",
            "description": "Smart cards"
        },
        "mainProcurementCategory": "goods",
        "description": "London Councils requirement tender shall be divided in to 4 lots: Lot 1 Card Management System (CMS) or Customer Relationship Management system (CRM) IT Solution and Portal Lot 2 Managed Service Integrated Transport Smartcard Organisation (ITSO) Back Office & Host Operator or Processing System (HOPS) Managed Service Lot 3 Data Matching, Cleansing & Management Services Lot 4 Health Emergency Badge",
        "value": {
            "amount": 16000000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "title": "Card Management System (CMS) or Customer Relationship Management system (CRM) IT Solution & Portal",
                "description": "London Councils is responsible for the delivery of the Concessionary Transport Schemes, which includes a statutory duty to issue and manage ITSO smartcards/ smart media and the technical infrastructure to support operator ticketing systems. Smartcard / smart media technology. The Council's contract for online customer portal and card management bureau is due to end in October 2025 and must be replaced. The new solution should be cost effective and ensure the continuity and future development of smart card ticketing in London over the next five years. Specifically the London Councils is looking to purchase the following services: * Data Transfer / Transition to a new system; * Customer Relationship Management or Case Management software system; * Online portal for ordering Smart Card / Media for use by general public and or Transport Staff; * Data Analytics;",
                "value": {
                    "amount": 8000000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "endDate": "2035-04-06T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The initial term of the contract is five years from April 2025 to April 2030. Thereafter five extensions, of 12 monthly increments, are allowed taking the end date to April 2035."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "status": "active"
            },
            {
                "id": "2",
                "title": "Managed Service, Contact Centre, Card Production, ITSO & HOPS",
                "description": "The production of cards from validated data through personalisation to their dispatch by post. The service is to be compliant with the relevant ECNTS and ITSO specification and usually requires personalisation and encoding on Oyster pre encoded cards, some cards (less than 1%) may be issued as Oyster only. The contractor will be required to hold in stock pre-encoded Oyster cards. To personalise and/or produce smart, magnetic strip or other cards for London Councils and other authorities. This may include cards for the London Taxicard scheme which are currently magnetic strip and require personalisation. The contractor must offer a tariff for card purchase, bespoke card encoding, personalisation, application processing, data capture and validation, card management and customer interface. * Commercial Smart Card / Smart Media; * Production of Smart Cards / Media; * Distribution of Smart Cards/Media; * Smart Card / Media support through a back-office system (HOPS); * Contact centre; * Secure Smart Card / Media data exchange(ISAM); * Hosting Services; * Maintenance and Support as appropriate for the all the above services; * PCI DSS compliant payment mechanism; * System integration of all of the above services including utilising API's to connect to other local authority systems",
                "value": {
                    "amount": 7000000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "endDate": "2035-04-06T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The initial term of the contract is five years from April 2025 to April 2030. Thereafter five extensions, of 12 monthly increments, are allowed taking the end date to April 2035."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "status": "active"
            },
            {
                "id": "3",
                "title": "Data Matching, Cleansing & Management Services",
                "description": "Data Matching, Cleansing & Management Services Data cleansing and verification services for concessionary travel.",
                "value": {
                    "amount": 230000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "endDate": "2035-04-06T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The initial term of the contract is five years from April 2025 to April 2030. Thereafter five extensions, of 12 monthly increments, are allowed taking the end date to April 2035."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "status": "active"
            },
            {
                "id": "4",
                "title": "Health Emergency Badge (HEB) CMS & Card Production",
                "description": "The HEB is for health professionals involved in the delivery of primary urgent healthcare to patients in their place of residence' LC intends to rebrand this service to bring it in line with current day practices and to allow a more efficient process for applicants, boroughs and LC officers to manage the scheme with autonomy and accountability. The CMS must have the capability for LC officers to manage and process applications electronically and provide specific management reports to support the system functionality. The CMS will allow health professionals to apply for, pay, track and manage their applications on the system efficiently and effectively. The CMS will have a secure access portal for local authorities to access certain defined badge and HPO user details within their borough.",
                "value": {
                    "amount": 800000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "endDate": "2035-04-06T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The initial term of the contract is five years from April 2025 to April 2030. Thereafter five extensions, of 12 monthly increments, are allowed taking the end date to April 2035."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "status": "active"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "48445000",
                        "description": "Customer Relation Management software package"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI"
                    }
                ],
                "relatedLot": "1"
            },
            {
                "id": "2",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "30162000",
                        "description": "Smart cards"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI"
                    }
                ],
                "relatedLot": "2"
            },
            {
                "id": "3",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "72316000",
                        "description": "Data analysis services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI"
                    }
                ],
                "relatedLot": "3"
            },
            {
                "id": "4",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "30162000",
                        "description": "Smart cards"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI"
                    }
                ],
                "relatedLot": "4"
            }
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "http://www.proactisplaza.com",
        "procurementMethod": "selective",
        "procurementMethodDetails": "Competitive procedure with negotiation",
        "secondStage": {
            "noNegotiationNecessary": true
        },
        "coveredBy": [
            "GPA"
        ],
        "tenderPeriod": {
            "endDate": "2024-12-09T14:00:00Z"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "durationInDays": 180
            }
        },
        "hasRecurrence": false,
        "reviewDetails": "Precise information on deadline(s) for review procedures The contracting authority will operate a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to tenderers to provide time for unsuccessful tenderers to challenge the award decision before the contract is entered into. Unsuccessful tenderers shall be notified by the contracting authority as soon as possible after the decision is made as to the reasons why they were unsuccessful. The Public Contracts Regulations 2015 provide that aggrieved parties who have been harmed, or are at risk of harm, by breach of the rules are to take action in the High Court (England, Wales and Northern Ireland)."
    },
    "parties": [
        {
            "id": "GB-FTS-125494",
            "name": "London Councils",
            "identifier": {
                "legalName": "London Councils"
            },
            "address": {
                "streetAddress": "4th Floor, 12 Arthur Street",
                "locality": "London",
                "region": "UK",
                "postalCode": "EC4R 9AB",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Mrs Kalpini Dave",
                "email": "Kalpini.Dave@londoncouncils.gov.uk",
                "url": "http://www.proactisplaza.com"
            },
            "roles": [
                "buyer",
                "centralPurchasingBody"
            ],
            "details": {
                "url": "http://www.londoncouncils.gov.uk",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "01",
                        "description": "General public services"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-9694",
            "name": "Royal Court of Justice",
            "identifier": {
                "legalName": "Royal Court of Justice"
            },
            "address": {
                "streetAddress": "Strand",
                "locality": "London",
                "postalCode": "WC2A2LL",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody",
                "mediationBody",
                "reviewContactPoint"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-125494",
        "name": "London Councils"
    },
    "language": "en"
}