Volunteering Management System for Healthcare Improvement Scotland

{
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    "id": "ocds-h6vhtk-04b2ef-2025-03-14T16:27:23Z",
    "date": "2025-03-14T16:27:23Z",
    "ocid": "ocds-h6vhtk-04b2ef",
    "description": "(SC Ref:793360)",
    "initiationType": "tender",
    "tender": {
        "id": "HIS/2024/826",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Volunteering Management System for Healthcare Improvement Scotland",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "mainProcurementCategory": "goods",
        "description": "As part of its transformation programme, Healthcare Improvement Scotland (HIS) is seeking to procure a new Volunteer Management System (VMS) and associated configuration and migration support, plus maintenance and ongoing technical support. The VMS will form the core automation support for the full volunteering lifecycle and will be implemented as the national solution for managing volunteering across NHS Scotland.",
        "value": {
            "amount": 382000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "2.3 Scope of Service Configuration, licensing and ongoing support of a VMS service for the duration of the contract. Consultancy services to help set up the new service and transition our operation to the new VMS. The service must be capable of supporting a user base as indicated below: 3 x National Reporter - access to national reports and customisable reporting but only of national data. There is no access to individual volunteer records. 22 x Board Superuser - one for each NHS board. Read-only access to board-wide information (includes local audit trails). Used to provide Board-wide reports and resetting passwords for Board users. Can also be used in situations where a Volunteer Manager is unavailable and access to information is necessary, e.g. emergency situation where an emergency contact must be contacted. 150 x Volunteer Manager - Voluntary Services Managers and other staff within NHS boards who manage volunteers. Only able to enter, access and modify data from their own NHS board. 25 x Volunteer Administrator - Data entry and amendment role. Only able to enter, access and modify data relating to their own NHS board. 25 x Reporter - Access to reporting functions only - only able to access information from their own NHS board. No volunteer data visible and only general reports are available. 6000 x Volunteers - able to update their own record, book training, update activity, provide feedback. No visibility of other volunteer records. The solution will be procured by one legal entity (Healthcare Improvement Scotland) but used by staff and volunteers across NHS Scotland which is a collection of NHS boards that are themselves legal entities.",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Added value",
                            "type": "quality",
                            "description": "9"
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                        {
                            "name": "Quality",
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                    "durationInDays": 720
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                "hasRenewal": true,
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                        "id": "48100000",
                        "description": "Industry specific software package"
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                        "scheme": "CPV",
                        "id": "72222300",
                        "description": "Information technology services"
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                "deliveryAddresses": [
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                        "region": "UKM"
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                    {
                        "region": "UKM"
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                "deliveryLocation": {
                    "description": "All NHS Health Boards and Special Boards across Scotland."
                },
                "relatedLot": "1"
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        "selectionCriteria": {
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                    "minimum": "Economic and financial standing -- yearly turnover. The bidder should provide its (\"general\") yearly turnover for the last 3 years. It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commence of any subsequently awarded contract, the types and levels of insurance indicated below. Employers (compulsory) liability insurance 2 000 000 GBP minimum. Public liability insurance 5 000 000 GBP minimum."
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        "procurementMethodDetails": "Open procedure",
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            "endDate": "2024-12-02T12:00:00Z"
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                "endDate": "2025-03-31T23:59:59+01:00"
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        "reviewDetails": "The Authority will notify economic operators who submitted a tender or (where no deselection notification has previously been made) applied to be selected to tender, of its decision to award the Framework Agreement which notification will contain among other information, a summary of the reasons why the economic operators was unsuccessful. The notification will incorporate a \"standstill period\" of a minimum of 10 clear calendar days (or a minimum of 15 if the communication method used is not electronic) between the date on which the Authority dispatches the notice(s) and the date on which the Authority proposes to conclude the relevant Framework Agreement. The bringing of court proceedings against the Authority during the standstill period will automatically continue the prohibition on entering into the Framework Agreement until the court proceedings are determined, discontinued or disposed of, or the court, by interim order, brings to an end the prohibition. The remedies that may be awarded by the courts before the Framework Agreement has been entered into include the setting aside of the decision to award the Framework Agreement to the winning tenderer(s). The bringing of court proceedings against the Authority after the Framework Agreement has been entered into will not affect the Framework Agreement unless grounds for the imposition of special penalties under the Public Contracts (Scotland) Regulations 2015 can be established. Otherwise the remedies that may be awarded by the courts where the framework agreement has been entered into are limited to the award of damages."
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