Planning

Open Banking (Request for Information)

LONDON NORTH EASTERN RAILWAY

  • Contract Timeline

    Publication Date

    18th November 2024 13:48:11 PM

    Planning Deadline

    18th December 2024 00:00:00 AM   15 days remaining

  • Contract Summary

    The train companies operated by DOHL - The DFT holding company for government controlled Train Operating Companies (TOCS), are committed to delivering the best experience for their customers, including providing a wide range of payment options when purchasing tickets. The DOHL TOCs intend to add open banking - pay by bank as a payment type for web and app channels, enabling customers to pay for tickets and other services using an instant authorised bank transfer through their banking app. Different TOCs use a range of web and products, some bespoke, and other, white labelled SaaS platforms offered by third party vendors. TOCs currently offer a range of online payment options, including Credit and Debit Card, PayPal, incorporating Pay in Three, Apple and Google Pay. Open Banking will sit alongside these options, using a dedicated Call to Action button. Please note that purchasing rail tickets is not as straightforward as some other purchase models, and it will be necessary to store a reservation ID alongside the more usual fields. A high level process map for a typical Ticket Issuing System is included in this PIN for reference. Integration is envisaged to be through existing payment service APIs and integration offered by the Ticket Issuing System. Refunds are a common occurrence, due to customers changing their plans, delays and cancellations. An automated process is used to make refunds, and where a customer has paid through open banking, this must be available as an automated refund channel. In some cases, a refund team may make manual refunds, and this should also be an option through the open banking provision.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-04b753

    Publication Source

    Find a Tender Service

    Procurement Stage

    Planning

    Procurement Method

    N/A

    Procurement Method Details

    N/A

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    66110000

    CPV Division(s)

    66 - Financial and insurance services

  • Awarding Authority

    LONDON NORTH EASTERN RAILWAY

    Buyer Name

    Anke Tymens

    Buyer Email

    procurement@lner.co.uk

    Buyer Phone

    Buyer Address

    West Office

    YORK

    YO16GA

    United Kingdom

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