IPED - The Supply and Support of a Correspondence Management System

SCOTTISH GOVERNMENT

There are 2 contracts in this contracting process.

Summary of the contracting process

The Scottish Government, acting as the buyer, is currently in the tender stage of procuring a service provider for the supply and support of a Correspondence Management System, as outlined in their Invitation to Tender (ITT). This project, identified by the code 29099, falls under document management services in the services industry category. The main goal is to implement a Software as a Service (SaaS) to manage the substantial volume of correspondence across various channels, including ministerial and general communications, Freedom of Information requests, and Parliamentary Questions. The procurement method employed is an open procedure, with critical deadlines for electronic submission set for the 6th of June 2025, which is also the commencement date for the award period. This initiative represents the Scottish Government's efforts to enhance operational efficiency and implement improved business processing models, based in the UKM region, including Edinburgh and Glasgow.

This tender presents a significant opportunity for businesses operating in the document management software sector, particularly those offering SaaS solutions and capable of delivering comprehensive support and implementation services. Companies with robust experience in managing large-scale correspondence systems and a strong track record in business process improvements would find this tender particularly compelling. With a project value of approximately £2.5 million and the possibility of contract renewal, businesses can leverage this opportunity to establish themselves as key partners to the Scottish Government, driving growth through high-quality, sustainable, and scalable solutions. Suitable candidates will need to meet specific financial and technical criteria, including adequate insurance levels and environmental management measures, ensuring resilience and reliability in service delivery.

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Tender

IPED - The Supply and Support of a Correspondence Management System

SCOTTISH GOVERNMENT

Contract Timeline

Publication Date

29th April 2025 08:59:44 AM

Tender Deadline

6th June 2025 11:00:00 AM Expired
Contract Summary

The Scottish Government is seeking a suitably qualified and experienced service provider who will be responsible for the supply and support of a new Correspondence Management System. Both the Solution, and Services, which are to be provided by the Service Provider will form the core of a wider Correspondence Management capability, including updated operating models and business process improvements, to be implemented by the SG.
Contract Details

Open Contracting ID

ocds-h6vhtk-04bde6

Publication Source

Find a Tender Service

Procurement Stage

Tender

Procurement Method

Open

Procurement Method Details

Open Procedure

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

72512000

CPV Division(s)

72 - IT services: consulting, software development, Internet and support
Awarding Authority

SCOTTISH GOVERNMENT

Buyer Name

Buyer Email

michael.brydon@gov.scot

Buyer Phone

+44 1312443619

Buyer Address

Victoria Quay

Edinburgh

EH6 6QQ

United Kingdom

View contract on Find a Tender Service

Planning

Scottish Government - Correspondence Management System

SCOTTISH GOVERNMENT

Contract Timeline

Publication Date

22nd November 2024 10:48:26 AM
Contract Summary

The Scottish Government (SG) receives and processes correspondence submitted through various channels. Correspondence we receive can be categorised as one of five key types: -Complaints -Ministerial Correspondence -General Correspondence -Freedom of Information (FOI)/Environmental Information Regulation (EIR) Requests, Reviews and Appeals -Parliamentary Questions (PQ’s) The SG intends to replace the systems that currently support the above correspondence types with a Software as a Service (SaaS) solution
Contract Details

Open Contracting ID

ocds-h6vhtk-04bde6

Publication Source

Find a Tender Service

Procurement Stage

Planning

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

72212311

CPV Division(s)

72 - IT services: consulting, software development, Internet and support
Awarding Authority

SCOTTISH GOVERNMENT

Buyer Name

Michael Brydon

Buyer Email

michael.brydon@gov.scot

Buyer Phone

+44 1312443619

Buyer Address

Victoria Quay

Edinburgh

EH6 6QQ

United Kingdom

View contract on Find a Tender Service

IPED - The Supply and Support of a Correspondence Management System

SCOTTISH GOVERNMENT

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Scottish Government - Correspondence Management System

SCOTTISH GOVERNMENT

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority