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Scotland wide integration support service for forced migrants.

Scottish Government

This public procurement record has 3 releases in its history.

Award

29 Jul 2025 at 15:52

Award Notice
Tender

20 Mar 2025 at 15:53

Tender Notice
Planning

28 Nov 2024 at 15:23

Planning Notice
Summary of the contracting process

The Scottish Government is overseeing a procurement process titled "Scotland wide integration support service for forced migrants," aimed at delivering comprehensive support services across Scotland. This project falls under the "Helpdesk and support services" category, with CPV code 72253000, and covers areas within the UKM region. The procurement has undergone stages from planning to tendering, and now to award, with the Scottish Refugee Council being chosen as the service provider as of 17th July 2025. The open procedure was utilized, with the entire contract capped at a budget of £14,400,000 for its duration, ending by 31st March 2030 if extended. The procurement reflects the government’s commitment to supporting refugee integration, offering a range of services from advice and advocacy to community cohesion efforts, with emphases on fair work practices and environmental consciousness.

This procurement opportunity significantly benefits businesses focused on social services, community development, and integration support. It presents ample opportunity for Small to Medium Enterprises (SMEs) and social enterprises to showcase their expertise in providing culturally sensitive and effective services that align with government priorities, such as community benefits and environmental sustainability. The open procedure allows for competitive bidding, encouraging innovative proposals from organisations looking to enhance their business growth within the public sector and community service realm. Companies with skills in organizing community initiatives and those with established networks for supporting migrating populations are well-positioned for success in such contracts. Overall, this contract presents a pathway for businesses to contribute meaningfully to societal integration while expanding their service portfolios within the public domain.

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Notice Information

Notice Title

Scotland wide integration support service for forced migrants.

Notice Description

The Scottish Government Asylum and Refugee Integration Team is seeking a service provider to deliver a contracted Scotland-wide integration support service for forced migrants. The current grant funded Refugee Support Service provides a programme of support interventions; Helping forced migrants living in Scotland to improve their understanding of their rights, offering information, advice and advocacy on accessing these rights, so they can restore the social and economic independence needed to build a new life as part of Scottish society. A free and confidential helpline for all forced migrants across Scotland, providing a triage function to undertake a preliminary assessment of the nature and urgency of their need to determine required action. This leads to provision of information and advice or signposting and making referrals when more relevant support or expertise are provided by other organisations; Comprehensive and up-to-date data and insights from across different refugee programmes in Scotland, informing and contributing to the overall implementation of Scotland's policy framework of refugee integration. A team of Regional Integration Coordinators, advisers and regional volunteers who oversee each region, working closely with forced migrants, communities and service delivery partners to coordinate support, centralise and improve access to information on regional support and resources, preventing duplication of services and ensures the approach complements and enhances existing local provision.

Lot Information

Lot 1

A contract to be placed under the Open Procedure.

Options: The Purchaser may, by giving notice to the Service Provider, extend the period of the Contract to a date falling no later than 31st March 2030. Subject to that constraint, the Purchaser may extend the period of the Contract on more than one occasion.

Renewal: Following the end of the initial contract period of 30 months the contract maybe extended by a further 2 X 12 months

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04c0dc
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/043967-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

98 - Other community, social and personal services

CPV Codes

72253000 - Helpdesk and support services

72253100 - Helpdesk services

79530000 - Translation services

98133100 - Civic betterment and community facility support services

Notice Value(s)

Tender Value
£14,400,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£14,400,000 £10M-£100M

Notice Dates

Publication Date
29 Jul 20251 years ago
Submission Deadline
6 May 2025Expired
Future Notice Date
20 Jan 2025Expired
Award Date
17 Jul 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Government
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 8LU
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
1
Supplier Name

Scottish Refugee Council

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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