Notice Information
Notice Title
First Group Service Desk Managed Service Procurement Tender
Notice Description
The proposed solution seeks to integrate Service Desk services more closely with one Service Desk team who will be the single point of contact for FirstGroup staff, internal support groups and other suppliers. Our solution will also deploy a common IT Service management toolset across the Group, across existing third-party services and in house teams; and at the same time provide cost efficiencies that generate year-on-year cost savings.
Lot Information
Lot 1
The proposed solution seeks to integrate Service Desk services more closely with one Service Desk team who will be the single point of contact for FirstGroup staff, internal support groups and other suppliers. Our solution will also deploy a common IT Service management toolset across the Group, across existing third-party services and in house teams; and at the same time provide cost efficiencies that generate year-on-year cost savings. The single Service Desk provider and team will own and manage all FirstGroup contacts, incidents, IT service requests and enquiries from initial identification, with the aim to restore user services as quickly as possible. This includes regular communication with FirstGroup staff and suppliers as necessary to ensure the speedy resolution of issues. The single Service Desk provider will own all incidents throughout their lifecycle. This includes, but is not limited to, the following service aspects: - Incident, Change, Problem and Knowledge Management - IT Service Request Fulfilment and Management - IT Access Management - Major Incident Management - All tasks and actions based on and enacted according to FirstGroup's Policies and Processes. Duration of contract: 36 months
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04c256
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/039135-2024
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
60 - Transport services (excl. Waste transport)
-
- CPV Codes
60000000 - Transport services (excl. Waste transport)
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 4 Dec 20241 years ago
- Submission Deadline
- 13 Jan 2025Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- FIRSTGROUP HOLDINGS LIMITED
- Contact Name
- Ana Gair
- Contact Email
- ana.gair@firstrail.com
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- W2 1AF
- Post Town
- West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- Hyde Park
- Westminster Constituency
- Cities of London and Westminster
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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