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Crisis Text Services to South West NHS Integrated Care Boards (ICBs)

NHS Bristol, North Somerset and South Gloucestershire (BNSSG) Integrated Care Board (ICB)

This public procurement record has 1 release in its history.

Planning

05 Dec 2024 at 11:22

Planning Notice
Summary of the contracting process

The NHS Bristol, North Somerset and South Gloucestershire (BNSSG) Integrated Care Board (ICB) is planning a procurement for a 24/7 text messaging support service under the 'Light Touch Regime' of the Public Contracts Regulations 2015. This procurement aims to support individuals in crisis within the health and social work services category across the South West of England. The process is currently at the planning stage, and interested providers must express their interest by 12:00 on 17th December 2024. The estimated combined annual budget for this project across seven collaborating ICBs is £658,000, with a potential contract term of up to 3 years, totalling an estimated value of £1,974,000. A detailed specification will be available upon registration on Atamis with the expected future notice date of 31st March 2025.

This tender offers significant business growth opportunities, particularly for providers with expertise in digital health support services. Companies that can deliver consistent, high-quality support for individuals facing mental health crises will be well-suited for this contract. The ability to handle high-stress situations and provide continuous service across multiple regions is essential. This opportunity is ideal for businesses that excel in creating digital health platforms, integrating local healthcare services, and providing robust, evidence-based support and escalation pathways. Engaging in this tender process will allow businesses to showcase their capabilities, potentially securing long-term government contracts and expanding their market presence in the healthcare sector.

How relevant is this notice?

Notice Information

Notice Title

Crisis Text Services to South West NHS Integrated Care Boards (ICBs)

Notice Description

This notice is placed as a Prior Information Notice (PIN) to inform the market of NHS ICB's in the South West of England, (the Commissioner's), intention to commission a 24/7 text messaging support service. The Commissioner would like to understand the level of provider interest in delivering these services. The service will support people at times of crisis and be evidenced as able to support people who are or may be: * Highly anxious or stressed * Depressed or in a heightened emotional state * Suicidal or at risk of harm to themselves The overall aim of the service will be to offer an alternative to people who may not use telephone services to access emergency support, and to provide a digital platform to offer support and escalation, signpost to existing local services that takes into account waiting lists and referral pathways and works in harmony with local services. The service will reduce the number of people reaching crisis and need for further more intensive support. Whilst NHS BNSSG ICB is putting this PIN forward, the full list of ICBs working collaboratively to consider these services and their individual estimate annual budgets are as follows: - NHS Cornwall and Isles of Scilly ICB (PS66k p/a) - NHS Devon ICB (PS141k p/a) - NHS Bath and North East Somerset, Swindon and Wiltshire (BSW) ICB (PS88k p/a) - NHS Bristol, North Somerset and South Gloucestershire (BNSSG) ICB (PS116k p/a) - NHS Dorset ICB (PS87k p/a) - NHS Gloucestershire ICB (PS66k p/a) - NHS Somerset ICB (PS94k p/a) This means a combined estimated annual value of PS658,000. At this time the ICBs are considering contract terms of up to 3 years, so a total estimated opportunity value of PS1,974,000 (over 3 years). These figures are early estimates and are liable to change. The Commissioners are looking for expressions of interest from providers who have the capability and capacity to deliver the requirement, as well as responses to some general market engagement questions. This information will used by the Commissioners to inform their next steps. The deadline to register your interest is 12:00 Tuesday 17th December 2024. This exercise is being managed by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.

Lot Information

Lot 1

This notice is placed as a Prior Information Notice (PIN) to inform the market of NHS ICB's in the South West of England, (the Commissioner's), intention to commission a 24/7 text messaging support service. The Commissioner would like to understand the level of provider interest in delivering these services. The service will support people at times of crisis and be evidenced as able to support people who are or may be: * Highly anxious or stressed * Depressed or in a heightened emotional state * Suicidal or at risk of harm to themselves The overall aim of the service will be to offer an alternative to people who may not use telephone services to access emergency support, and to provide a digital platform to offer support and escalation, signpost to existing local services that takes into account waiting lists and referral pathways and works in harmony with local services. The service will reduce the number of people reaching crisis and need for further more intensive support. Outcomes are expected to include: * Support provided directly * Referral to services that can support locally * Sharing of information and self-help tools where appropriate * Identification of serious risk of harm and escalation to emergency services when required * Support for people with known and ongoing mental health issues including serious mental health and personality disorders The service provider will need to offer a consistent 24/7 service across the 7 South West England ICBs, and work in each of the 7 Integrated Care Systems (ICSs) to establish the required local pathways and escalation measures as required. As this is a new service area providers will be expected to provide activity reports and thematic analysis of usage including reasons for service use, onward referrals and service outcomes as much as is possible. This information will then support decisions around longer term funding. Whilst NHS BNSSG ICB is putting this PIN forward, the full list of ICBs working collaboratively to consider these services and their individual estimate annual budgets are as follows: - NHS Cornwall and Isles of Scilly ICB (PS66k p/a) - NHS Devon ICB (PS141k p/a) - NHS Bath and North East Somerset, Swindon and Wiltshire (BSW) ICB (PS88k p/a) - NHS Bristol, North Somerset and South Gloucestershire (BNSSG) ICB (PS116k p/a) - NHS Dorset ICB (PS87k p/a) - NHS Gloucestershire ICB (PS66k p/a) - NHS Somerset ICB (PS94k p/a) This means a combined estimated annual value of PS658,000. At this time the ICBs are considering contract terms of up to 3 years, so a total estimated opportunity value of PS1,974,000 (over 3 years). These figures are early estimates and are liable to change. The Commissioners are looking for expressions of interest from providers who have the capability and capacity to deliver the requirement, as well as responses to some general market engagement questions. This information will used by the Commissioners to inform their next steps. Full detail of the envisaged service specification is available once you have registered on Atamis and located the opportunity. TUPE does not apply. The deadline to register your interest is 12:00 Tuesday 17th December 2024. This exercise is being managed by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners. Additional information: The services are healthcare services falling within Schedule 3 to the Public Contracts Regulations 2015 ("the Regulations") which are not subject to the full regime of the Regulations, but are instead governed by the "Light Touch Regime" contained within Chapter 3, Section 7 of the Regulations (Regulations 74 to 77).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04c27d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/039207-2024
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Dec 20241 years ago
Submission Deadline
Not specified
Future Notice Date
31 Mar 2025Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Bristol, North Somerset and South Gloucestershire (BNSSG) Integrated Care Board (ICB)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
Not specified
Postcode Area
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLK South West (England)
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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