Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Whistleblowing Hotline Service

The City of Edinburgh Council

This public procurement record has 3 releases in its history.

Award

10 Sep 2025 at 15:18

Award Notice
Tender

13 Jun 2025 at 13:25

Tender Notice
Planning

08 Jan 2025 at 09:49

Planning Notice
Summary of the contracting process

The City of Edinburgh Council has awarded a contract for a Whistleblowing Hotline Service, with Safecall as the supplier. This procurement falls under the services category, specifically within investigation services. The contract, valued at £535,000, was signed on 25th August 2025 and is set to commence in September 2025, running for three years with an option to extend by two additional one-year periods if required. The procurement followed an open procedure, which is a widely recognised method in public sector procurement to ensure fairness and transparency. The scope of the contract includes providing an independent whistleblowing hotline, investigation oversight, and additional consultancy services specifically designed for the City of Edinburgh Council's needs. Located in Edinburgh, this project highlights the Council’s proactive approach to governance and internal accountability.

This contract presents significant business growth opportunities for enterprises specialising in call centre services, investigation services, and general management consultancy. The Council’s emphasis on quality and price in the awarding criteria advises that businesses with a strong portfolio in these sectors and competitive pricing strategies are well-suited to participate in such tenders. Small and medium-sized enterprises (SMEs), as demonstrated by the selection of Safecall, have considerable prospects in winning contracts due to the open nature of the procurement process and the Council’s commitment to engaging a diverse range of suppliers. This tender encourages innovation and offers a platform for businesses to showcase their capabilities in delivering critical support services for public sector entities.

How relevant is this notice?

Notice Information

Notice Title

Whistleblowing Hotline Service

Notice Description

The City of Edinburgh Council (the "Council") awarded a Contract for a Whistleblowing Hotline Service. The Council's appointed a single whistleblowing solutions Contractor to provide an independent whistleblowing hotline service, oversight of investigations, carry out investigations into major disclosures and provide critical friend services on investigations carried out internally. It is expected that the new Contract shall operate from September 2025 for a period of three years with the option (at the Council's discretion) to extend for a further two 12-months periods.

Lot Information

Lot 1

Contract for a single whistleblowing solutions Contractor to provide an independent whistleblowing hotline service, oversight of investigations, carry out investigations into major disclosures and provide critical friend services on investigations carried out internally. Please refer to Specification for details in full. Additional information: This is a Contract Award Notice.

Renewal: This is a three year contract with the option to extend for up to a further two 12-months periods at the sole discretion of the Council.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04ce14
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/055467-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79411000 - General management consultancy services

79512000 - Call centre

79720000 - Investigation services

Notice Value(s)

Tender Value
£170,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£535,000 £500K-£1M

Notice Dates

Publication Date
10 Sep 202511 months ago
Submission Deadline
14 Jul 2025Expired
Future Notice Date
1 Feb 2025Expired
Award Date
25 Aug 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Early 2030

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The City of Edinburgh Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH8 8BG
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM75 City of Edinburgh
Local Authority
City of Edinburgh
Electoral Ward
City Centre
Westminster Constituency
Edinburgh East and Musselburgh

Supplier Information

Number of Suppliers
1
Supplier Name

Safecall

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...