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DPH: Health and Care Experience Survey 2025-26

Scottish Government

This public procurement record has 3 releases in its history.

Award

15 Jul 2025 at 10:01

Award Notice
Tender

04 Mar 2025 at 08:59

Tender Notice
Planning

16 Jan 2025 at 09:21

Planning Notice
Summary of the contracting process

The Scottish Government, located in Glasgow, has embarked on a public procurement process for the "DPH: Health and Care Experience Survey 2025-26." This procurement falls under the services category, specifically focused on research services, and is to be carried out within the UKM region. The procurement method employed is an open procedure, and the contract involves conducting the biennial Health and Care Experience Survey, collecting and transferring a clean data set, with an award recently signed on 11th June 2025 at the value of £615,000. The contract is part of the Scottish Government's Care Experience Programme and managed in collaboration with Public Health Scotland, with the survey eventually intended to go live from 1st August 2025 and run until 31st May 2026. The procurement process is complete, with Quality Health Limited being awarded the contract.

This contract presents significant opportunities for businesses specialising in large-scale data collection, research services, and survey methodologies, especially those with expertise in healthcare sector analytics. With the emphasis on community benefits and support for SMEs within the supply chain, businesses that can propose meaningful social, economic, and environmental initiatives will be well-suited to this procurement. Furthermore, the project underscores the importance of comprehensive service provision, from logistical capabilities in survey distribution to data management and technological competencies to encourage online survey completions. Such businesses stand to benefit from the opportunity not only to secure a government contract but also to build a strong portfolio in supporting public sector research initiatives.

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Notice Information

Notice Title

DPH: Health and Care Experience Survey 2025-26

Notice Description

The Scottish Government has a requirement to place a contract with an external service provider for the provision of the Health and Care Experience Survey 2025. The scope of the contract will be to undertake the survey fieldwork and the transfer of a clean data set. The survey is being undertaken as part of the Scottish Government's Care Experience Programme and will be managed by Health and Social Care Analysis Division in the Scottish Government, in partnership with the Public Health Scotland (PHS).

Lot Information

Lot 1

The Scottish Government has a requirement to place a contract with an external service provider for the provision of the Health & Care Experience Survey 2025. Making healthcare more person centred lies at the heart of the NHS Scotland Quality Strategy ambitions. The Scottish Care Experience Survey Programme has been designed to support this ambition by giving people the opportunity to comment systematically on their experience of healthcare and its impact on their quality of life. The programme comprises a suite of surveys, including inpatient, health and care, maternity and cancer care. The Survey is a biennial postal survey which first ran in 2009. The Survey, which originally focused on primary care services, was expanded in 2013 to accommodate questions on social care and carers, reflecting the move towards health and social care integration in Scotland and further refined in 2017 to reflect new policy priorities. The 2025 survey content will be reviewed prior to the commencement of fieldwork to ensure that the survey questions are still relevant and meet user needs, however we are not anticipating any substantial changes from the 2023 survey. The scope of the contract will be to undertake the survey fieldwork and the transfer of a clean data set. The initial survey pack will include a letter with QR code providing a link to the online survey and an information leaflet in a range of languages. A reminder pack will be sent to people who had not responded to this initial letter after a couple of weeks. The reminder pack will include a reminder letter, an information leaflet and a paper copy of the questionnaire. This involves printing and posting the survey packs to around 500,000 to people registered with a GP practice in Scotland, which requires the services of an experienced survey contractor with specialist equipment. The survey contractor will be required to scan and capture the completed questionnaires, and carry out agreed validation checks on the data before securely transmitting a clean data set to the Scottish Government. There is no in-house facility to administer such a large volume of surveys. In order to encourage online completion of the Survey, the Supplier will be required to setup an accessible online version of the Survey and facilities to support other means of access to the Survey (including, but not limited to, telephone, textphone, Language Line service) and a telephone helpline.

Renewal: Initial duration will be 10 months with an option to extend the contract for an additional 12 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04d06f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/039816-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

73110000 - Research services

79300000 - Market and economic research; polling and statistics

79310000 - Market research services

79311000 - Survey services

Notice Value(s)

Tender Value
£635,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£615,000 £500K-£1M

Notice Dates

Publication Date
15 Jul 20251 years ago
Submission Deadline
8 Apr 2025Expired
Future Notice Date
3 Mar 2025Expired
Award Date
11 Jun 20251 years ago
Contract Period
1 Aug 2025 - 31 May 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Government
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 8LU
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
1
Supplier Name

Quality Health Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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