Notice Information
Notice Title
Supply, Implementation of a Customer Relationship Management Solution
Notice Description
Award of contract for the supply, implementation and maintenance of a Customer Relationship Management solution commencing 8th October 2025 for an initial three year period.
Lot Information
Lot 1
Award of contract for the supply, implementation and maintenance of a Customer Relationship Management solution commencing 8th October 2025 for an initial three year period.
Options: Provision to extend for a further two years (in twelve monthly increments) unless terminated in accordance with the Conditions of the Contract.
Renewal: Provision to extend for a further two years (in twelve monthly increments) unless terminated in accordance with the Conditions of the Contract.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04d4c4
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/065088-2025
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £367,755 £100K-£500K
Notice Dates
- Publication Date
- 14 Oct 20254 months ago
- Submission Deadline
- 4 Mar 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 7 Oct 20254 months ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- DOVER DISTRICT COUNCIL
- Contact Name
- Dean Coulls, Mr Dean Coulls
- Contact Email
- dean.coulls@dover.gov.uk
- Contact Phone
- +44 1304872424, +44 7701294353
Buyer Location
- Locality
- WHITFIELD, DOVER
- Postcode
- CT16 3PJ
- Post Town
- Canterbury
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ4 Kent
- Small Region (ITL 3)
- TLJ44 East Kent
- Delivery Location
- TLJ4 Kent, TLJ44 East Kent
-
- Local Authority
- Dover
- Electoral Ward
- Whitfield
- Westminster Constituency
- Dover and Deal
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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