Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Supply, Implementation of a Customer Relationship Management Solution

Dover District Council

This public procurement record has 2 releases in its history.

Award

14 Oct 2025 at 11:15

Award Notice
Tender

20 Jan 2025 at 15:55

Tender Notice
Summary of the contracting process

The procurement process initiated by Dover District Council involves the supply, implementation, and maintenance of a Customer Relationship Management (CRM) solution. The contract, valued at £367,755, was awarded to Netcall Technology Limited and is set to commence on 8th October 2025. It is categorised under the industry of 'Software package and information systems' and is classified as a 'goods' procurement. The council utilised an open procedure for this process, ensuring broad competition and transparency. This project will span an initial three-year period with the potential for a two-year extension, highlighting the council's commitment to enhancing their customer management capabilities through technological solutions. The award phase has been completed, bringing the procurement to a successful close.

This tender presents significant business growth opportunities, particularly for companies specialising in software solutions and CRM systems. Given the size and scope of the project, both SMEs and larger enterprises can benefit from engaging in such public contracts, especially those with expertise in long-term software deployment and maintenance. By engaging in this procurement process, businesses can establish a strong partnership with a local government authority and expand their portfolio in the public sector, potentially leading to further opportunities within the UK regional authority landscape.

How relevant is this notice?

Notice Information

Notice Title

Supply, Implementation of a Customer Relationship Management Solution

Notice Description

Award of contract for the supply, implementation and maintenance of a Customer Relationship Management solution commencing 8th October 2025 for an initial three year period.

Lot Information

Lot 1

Award of contract for the supply, implementation and maintenance of a Customer Relationship Management solution commencing 8th October 2025 for an initial three year period.

Options: Provision to extend for a further two years (in twelve monthly increments) unless terminated in accordance with the Conditions of the Contract.

Renewal: Provision to extend for a further two years (in twelve monthly increments) unless terminated in accordance with the Conditions of the Contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04d4c4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/065088-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£367,755 £100K-£500K

Notice Dates

Publication Date
14 Oct 202510 months ago
Submission Deadline
4 Mar 2025Expired
Future Notice Date
Not specified
Award Date
8 Oct 202510 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Dover District Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WHITFIELD, DOVER
Postcode
CT16 3PJ
Postcode Area
Canterbury
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ44 East Kent
Delivery Location
TLJ44 East Kent
Local Authority
Dover
Electoral Ward
Whitfield
Westminster Constituency
Dover and Deal

Supplier Information

Number of Suppliers
1
Supplier Name

Netcall Technology Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...