Notice Information
Notice Title
The Provision of Transactions at Counter Services
Notice Description
Market Engagement Survey for The Provision of Transactions at Counter Services
Lot Information
Lot 1
Could you supply in-person services on behalf of DVLA? DVLA is conducting early market engagement for a potential future opportunity under contract to supply in-person services to our customers. We maintain the records of more than 50 million drivers and 40 million vehicles. We also collect more than PS7 billion a year in vehicle tax and process over 77 million transactions. Most are digital, but we also offer an in-person option for our customers. We would like to hear from third-party providers who are interested in providing DVLA's in-person services. Who we're looking for We're looking for third-party suppliers who can offer: * the ability for DVLA customers to transact in-person (for example, vehicle keepers and driving licence holders) * widespread coverage across England, Wales, Scotland and Northern Ireland * wide ranging opening hours to cater for a diverse range of customers * a commercial contract lasting a number of years Suppliers must also be able to: * allow customers to carry out a variety of DVLA vehicle and driver transactions in-person (including vehicle tax and driving licence renewal) * enable access to DVLA application forms * accept a variety of payment methods * complete transactional and payment reconciliation, report routinely on transactional and financial data * verify customer identity, including checking physical documentation * exchange data securely with DVLA's systems to support customer transactions * return customer documents to DVLA Opportunities to modernise services To harness this opportunity to inspire market thinking and innovation, we are open to exploring: * a range of delivery models * modern integration methods to DVLA services * ways to reduce postage in delivering the services * ways to increase customer take-up of digital services through the use of digitally assisted services * a range of funding models for the services This procurement will be governed by new UK Procurement Regulations which are due to come into force in February 2025, which will bring some changes to how public sector procurements may be conducted. To learn more about these changes please visit: https://www.gov.uk/government/collections/transforming-public-procurement Interested parties are invited to participate in this early market engagement by completing an online survey. The survey will be open until 28/02/25 and can be accessed here: https://online1.snapsurveys.com/TCS Further market engagement is expected to follow this survey, including an event that is provisionally planned for Spring 2025 to enable more detailed engagement with DVLA about this opportunity. Additional information: The estimated contract value in this notice is a ceiling value which has been estimated based on an assumed contract duration of up to 5 years. Furthermore, the information provided about lots in this contract notice is yet to be finalised. The contract duration, estimated value and information about lots are subject to change as the design of this sourcing project evolves.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04d6e9
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/002909-2025
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
75 - Administration, defence and social security services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
75110000 - General public services
75130000 - Supporting services for the government
75200000 - Provision of services to the community
79342300 - Customer services
Notice Value(s)
- Tender Value
- £65,000,000 £10M-£100M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 29 Jan 20251 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 28 Jan 2026Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- DEPARTMENT FOR TRANSPORT
- Contact Name
- Not specified
- Contact Email
- transactionsatcounterservices@dvla.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- SWANSEA
- Postcode
- SA6 7JL
- Post Town
- Swansea
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL4 Mid and South West Wales
- Small Region (ITL 3)
- TLL43 Swansea
- Delivery Location
- Not specified
-
- Local Authority
- Swansea
- Electoral Ward
- Mynydd-bach
- Westminster Constituency
- Swansea West
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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