Planning

IT Service Management Tooling Request for Information

SOCIAL SECURITY SCOTLAND

This public procurement record has 1 release in its history.

Planning

31 Jan 2025 at 10:19

Planning Notice
Summary of the contracting process

The procurement process initiated by Social Security Scotland involves a Request for Information (RFI) for the provision of IT Service Management Tooling. The organisation has issued a Prior Information Notice (PIN) to inform the market about its intention to procure IT Service Management Tooling Solutions. This process is categorised under 'Helpdesk and support services' and falls within the industry category of services. The closing date for responses is set for 12:00 noon on Thursday, 13 February 2025. Social Security Scotland, located in Dundee, UKM, is overseeing this process at the planning stage, with future notifications expected by 16 June 2025.

This tender offers a significant opportunity for businesses specialising in IT service management solutions, helpdesk services, and systems support services. Companies that can deliver robust and adaptable IT tooling solutions will find this an excellent opportunity to partner with a national agency. Responding to the RFI could pave the way for future procurement exercises, making it a strategic move for businesses looking to expand their footprint in the public sector. To compete, businesses should highlight their expertise in service management tools and their ability to meet the specific needs of Social Security Scotland.

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Notice Information

Notice Title

IT Service Management Tooling Request for Information

Notice Description

The Scottish Ministers, acting through Social Security Scotland, has released the Prior Information Notice (PIN) to potential suppliers of IT Service Management Tooling. The publication of this Prior Information Notice / Request for Information will be used to undertake preliminary market consultation and to inform the market of our intention to procure an IT Service Management Tooling Solution. Further information is provided in the RFI document attached to this notice.

Lot Information

Lot 1

Please see this Prior Information Notice (PIN) relating to the provision of IT Service Management Tooling for Social Security Scotland. This PIN relates to a Request For Information (RFI) which Social Security Scotland are undertaking in advance of any future procurement exercise. It is not a pre qualification or tendering exercise. Please submit your response to Laura Louw by email(Laura.Louw@socialsecurity.gov.scot) copying in Yvonne Graham (Yvonne.Graham@socialsecurity.gov.scot) before the deadline of 12:00:00 noon Thursday 13 February 2025.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04da69
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/003216-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

72253100 - Helpdesk services

72253200 - Systems support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jan 20251 years ago
Submission Deadline
Not specified
Future Notice Date
15 Jun 2025Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOCIAL SECURITY SCOTLAND
Contact Name
Laura Louw
Contact Email
laura.louw@socialsecurity.gov.scot
Contact Phone
Not specified

Buyer Location

Locality
DUNDEE
Postcode
DD1 4BF
Post Town
Dundee
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM03 Angus and Dundee City
Delivery Location
TLM Scotland
Local Authority
Dundee City
Electoral Ward
Maryfield
Westminster Constituency
Dundee Central

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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