Notice Information
Notice Title
JHG - Out of Hours Call Handling Tender
Notice Description
Out of Hours Call Handling Service
Lot Information
Lot 1
We are looking for a single out of hours call handling service, 60/40 price/quality split, please refer to tender documents for more details.
Renewal: Based on satisfactory performance the initial two years could be extended by a further two years to a maximum of four years.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04dcdf
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/004210-2025
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79510000 - Telephone-answering services
Notice Value(s)
- Tender Value
- £50,000 Under £100K
- Lots Value
- £50,000 Under £100K
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 5 Mar 202511 months ago
- Submission Deadline
- 7 Mar 2025Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- JIGSAW HOMES GROUP
- Contact Name
- Jason Pears
- Contact Email
- jason.pears@jigsawhomes.org.uk
- Contact Phone
- +44 1613312192
Buyer Location
- Locality
- ASHTON-UNDER-LYNE
- Postcode
- OL6 7AT
- Post Town
- Oldham
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD3 Greater Manchester
- Small Region (ITL 3)
- TLD35 Greater Manchester South East
- Delivery Location
- TLD North West (England), TLF East Midlands (England)
-
- Local Authority
- Tameside
- Electoral Ward
- St Peter's
- Westminster Constituency
- Ashton-under-Lyne
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-04dcdf-2025-03-05T17:05:27Z",
"date": "2025-03-05T17:05:27Z",
"ocid": "ocds-h6vhtk-04dcdf",
"description": "NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=233751. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.mytenders.co.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (MT Ref:233751)",
"initiationType": "tender",
"tender": {
"id": "JHG/OOHCALL/2025",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "JHG - Out of Hours Call Handling Tender",
"status": "active",
"classification": {
"scheme": "CPV",
"id": "79510000",
"description": "Telephone-answering services"
},
"mainProcurementCategory": "services",
"description": "Out of Hours Call Handling Service",
"value": {
"amount": 50000,
"currency": "GBP"
},
"lots": [
{
"id": "1",
"description": "We are looking for a single out of hours call handling service, 60/40 price/quality split, please refer to tender documents for more details.",
"awardCriteria": {
"criteria": [
{
"name": "Quality",
"type": "quality",
"description": "40"
},
{
"type": "price",
"description": "60"
}
]
},
"value": {
"amount": 50000,
"currency": "GBP"
},
"contractPeriod": {
"durationInDays": 720
},
"hasRenewal": true,
"renewal": {
"description": "Based on satisfactory performance the initial two years could be extended by a further two years to a maximum of four years."
},
"submissionTerms": {
"variantPolicy": "notAllowed"
},
"hasOptions": false,
"status": "active"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "79510000",
"description": "Telephone-answering services"
}
],
"deliveryAddresses": [
{
"region": "UKD"
},
{
"region": "UKF"
}
],
"deliveryLocation": {
"description": "Greater Manchester, Cheshire, Merseyside, Lancashire & East Midlands"
},
"relatedLot": "1"
}
],
"submissionMethod": [
"electronicSubmission"
],
"submissionMethodDetails": "https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA8761",
"communication": {
"atypicalToolUrl": "https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA8761"
},
"documents": [
{
"id": "economic1",
"documentType": "economicSelectionCriteria"
},
{
"id": "technical1",
"documentType": "technicalSelectionCriteria"
}
],
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"coveredBy": [
"GPA"
],
"tenderPeriod": {
"endDate": "2025-03-07T12:00:00Z"
},
"submissionTerms": {
"languages": [
"en"
],
"bidValidityPeriod": {
"endDate": "2025-03-07T23:59:59Z"
}
},
"awardPeriod": {
"startDate": "2025-03-07T12:00:00Z"
},
"bidOpening": {
"date": "2025-03-07T12:00:00Z"
},
"hasRecurrence": false,
"contractTerms": {
"hasElectronicOrdering": true,
"electronicInvoicingPolicy": "allowed",
"hasElectronicPayment": true
},
"amendments": [
{
"id": "2",
"unstructuredChanges": [
{
"oldValue": {
"date": "2025-03-07T12:00:00Z"
},
"newValue": {
"date": "2025-03-12T12:00:00Z"
},
"where": {
"section": "IV.2.2",
"label": "Time limit"
}
},
{
"oldValue": {
"date": "2025-03-07"
},
"newValue": {
"date": "2025-03-12"
},
"where": {
"section": "IV.2.6",
"label": "Minimum time frame during which the tenderer must maintain the tender"
}
},
{
"oldValue": {
"date": "2025-03-07T12:00:00Z"
},
"newValue": {
"date": "2025-03-12T12:00:00Z"
},
"where": {
"section": "IV.2.7",
"label": "Conditions for opening of tenders"
}
}
],
"description": "To help bidders with excessive annual leave due to coming up to year end."
}
]
},
"parties": [
{
"id": "GB-FTS-15890",
"name": "Jigsaw Homes Group",
"identifier": {
"legalName": "Jigsaw Homes Group"
},
"address": {
"streetAddress": "Cavendish 249, Cavendish Street",
"locality": "Ashton-under-Lyne",
"region": "UKD",
"postalCode": "OL6 7AT",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Jason Pears",
"telephone": "+44 1613312192",
"email": "Jason.Pears@jigsawhomes.org.uk",
"url": "https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA8761"
},
"roles": [
"buyer"
],
"details": {
"url": "https://www.jigsawhomes.org.uk",
"buyerProfile": "https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA8761",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "BODY_PUBLIC",
"description": "Body governed by public law"
},
{
"scheme": "COFOG",
"id": "06",
"description": "Housing and community amenities"
}
]
}
},
{
"id": "GB-FTS-103",
"name": "Public Procurement Review Service",
"identifier": {
"legalName": "Public Procurement Review Service"
},
"address": {
"streetAddress": "Cabinet Office",
"locality": "London",
"countryName": "United Kingdom"
},
"contactPoint": {
"telephone": "+44 3450103503",
"email": "publicprocurementreview@cabinetoffice.gov.uk"
},
"roles": [
"reviewBody"
],
"details": {
"url": "https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit"
}
}
],
"buyer": {
"id": "GB-FTS-15890",
"name": "Jigsaw Homes Group"
},
"language": "en"
}