Notice Information
Notice Title
Electronic Bill Payment Services
Notice Description
Stoke-on-Trent City Council is seeking to procure a provider for electronic bill payment services that will allow residents to make payments at PayPoint and Post Office locations for council-related charges, including: - Council Tax - Housing Rent - Other Miscellaneous Payments Owed to the Council The selected provider must facilitate seamless payment processing, ensure timely deposit of funds into the council's bank account, and provide secure transaction reporting.
Lot Information
Lot 1
The contract will involve the provision of an electronic bill payment service with the following key features: 1. Payment Processing at PayPoint and Post Office Locations: - Residents must be able to make payments at any PayPoint or Post Office location nationwide. - Transactions must be processed efficiently, ensuring minimal delays. 2. Transaction Rerouting: - The provider must ensure the rerouting of transactions is completed within 4 weeks of contract commencement without any disruption to customers. 3. Custom Reference Generation: - The council must have the ability to generate and manage unique customer references for each payment transaction. 4. Third-Party Card Printing Integration: - The provider must enable the council to use a third-party supplier to print bill payment cards as required. 5. Timely Income Management: - Funds collected at PayPoint and Post Office locations must be deposited into the council's designated bank account within 3 working days. - Income can be provided net of transaction fees. 6. Secure Reporting and Data Access: - The provider must supply a secure web-based portal for transaction monitoring. - Transaction data must be accessible in multiple formats, including: - Downloadable reports in .csv format. - Automated data transfers via SFTP. - Real-time or scheduled data access via API integration to enable seamless data exchange with council systems. 7. Scalability and Flexibility: - The solution must accommodate fluctuating transaction volumes. - Estimated annual volume: 215,000 transactions (125,000 PayPoint, 90,000 Post Office). The council wishes to continue fulfilling its current services to the same high standard, though recognizes the need to engage with the innovative providers within the market to better understand the wider offer which may be available in an ever developing digital service area. If you are interested in any further discussions regarding this notice please contact Gabriella.brown@stoke.gov.uk with the reference 'Electronic Bill Payments' where additional details can be discussed.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04dd47
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/004350-2025
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
30 - Office and computing machinery, equipment and supplies except furniture and software packages
66 - Financial and insurance services
-
- CPV Codes
30162000 - Smart cards
66110000 - Banking services
66172000 - Financial transaction processing and clearing-house services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 10 Feb 20251 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 31 Mar 2025Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- STOKE-ON-TRENT CITY COUNCIL
- Contact Name
- Agnes Ashun
- Contact Email
- agnes.ashun@stoke.gov.uk
- Contact Phone
- +44 1782237651
Buyer Location
- Locality
- STOKE-ON-TRENT
- Postcode
- ST4 1HH
- Post Town
- Stoke-on-Trent
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG2 Shropshire and Staffordshire
- Small Region (ITL 3)
- TLG23 Stoke-on-Trent
- Delivery Location
- TLG23 Stoke-on-Trent
-
- Local Authority
- Stoke-on-Trent
- Electoral Ward
- Hartshill Park & Stoke
- Westminster Constituency
- Stoke-on-Trent Central
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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