Award

Ad Hoc Care Technology

ISLE OF WIGHT COUNCIL

This public procurement record has 1 release in its history.

Award

20 Feb 2025 at 16:23

Summary of the contracting process

The Isle of Wight Council recently completed a public procurement process for "Ad Hoc Care Technology", categorised under Medical equipments, pharmaceuticals, and personal care products. The procurement was essential for supporting vulnerable adults in the community through compatible care technology units. This process, now in the award stage, culminated on 20 February 2025, with a standstill period closing on 03 March 2025. The involved suppliers include Telealarm (UK) Ltd, Tunstall Healthcare (UK) Limited, and Anywhere Care Limited. The procurement method used was a limited negotiation without publication of a contract notice, due to technical reasons and the need for compatibility with existing systems. The anticipated contract value is approximately £557,000, reflecting the whole life cost of the units required to comply with the ongoing digital switch-over in the UK.

This tender presents significant opportunities for businesses specialising in care technology and related support services. It is well-suited for companies that can provide compatible, reliable, and innovative solutions for community care systems. The awarded suppliers, being a mix of SMEs and larger firms, highlight the diverse competitive landscape. Businesses focusing on telecare, medical equipment, and digital health technologies can expand their portfolio and demonstrate their ability to meet stringent compatibility and support criteria. Engaging in such procurement processes allows organisations to build stronger client networks, secure long-term contracts, and contribute to critical community services.

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Notice Title

Ad Hoc Care Technology

Notice Description

Ad hoc care technology units have been ordered in small batches of approx. 25 units at a time, for use by vulnerable adults in the community. The units must meet compatibility of the current system platform in order to work.

Lot Information

Lot 1

Ad hoc care technology units have been ordered in small batches of approx. 25 units at a time, for use by vulnerable adults in the community. The units must meet compatibility of the current system platform in order to work. Without the technology equipment, we can't continue to bring in more clients. We are also at risk if there is an issue with an existing clients current lifeline. Without them we are unable to replace If there is a fault. We also have existing Renewals that are due with these providers and failing to renew these will risk the clients lifeline no longer working due to the connection being cut off.

Procurement Information

Ad hoc technology has been procured informally for some time, as and when the service area has required it. There are still some analogue lifelines s which we are not able to provide to all our existing or new customers due to the digital switch over which has started to be rolled out across the UK. We have already had a significant number of clients switch from analogue to digital in the last few months meaning we have had to replace the current analogue system with a digital one. We now have 85% of customers with digital lifelines and this is increasing daily. We also have outstanding SIM renewals with these providers which we need to renew as we risk the connections being cut off we do not pay for the renewal leaving our service users at risk without a working lifeline. The units must meet compatibility of the current system platform in order to work. The units are: (1) Telealarm TA74 GSM. We issue these to clients who are on our basic packages and don't have any additional equipment to go with their lifeline. (2) Tunstall smart hubs/ Lifeline digitals. These lifelines work independently from an analogue telephone line to support the digital switchover using mobile Sims. This is starting to be rolled out across the UK. These lifelines are compatible with our Tunstall platform for receiving the calls. We issue these to clients who require additional sensors such as bed sensors, door sensors, fall detectors etc. No other Sim can be used with these lifelines as the are issued with the lifeline. (3) Anywhere care footprints- These are independent personal lifeline alarms that work on mobile Sims and GPS signal. These are issued to clients who want to be supported out of the home setting. In order to regularise this as soon as possible, the Council intends to tender for this provision at the same time as we tender for the platform provision by November 2025. Until then in order to safeguard our clients, we will continue to purchase the required ad hoc equipment whilst we go through the tendering exercise for both equipment and platform and bring all Wightcare contracts into one place with one timescale to work to - currently there is no systematic approach to contracts in the service which is not efficient. This need to go out to tender is imperative. The main reason for selecting the current suppliers (Telealarm, Tunstall and Anywhere Care) is down to compatibility and outstanding renewals. If we were to go to a different provider that may be compatible with our system, we will need to change out over 1700 lifelines which will come a significant cost and will be very time consuming to our service. The intention is to start a standstill period on 20 February 2025 which will close midnight on 03 March 2025. Value as stated is approximate whole life cost.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04e578
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/006392-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Negotiated without publication of a contract notice
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

33 - Medical equipments, pharmaceuticals and personal care products

85 - Health and social work services

98 - Other community, social and personal services


CPV Codes

33000000 - Medical equipments, pharmaceuticals and personal care products

85000000 - Health and social work services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£557,000 £500K-£1M

Notice Dates

Publication Date
20 Feb 20251 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
20 Feb 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
ISLE OF WIGHT COUNCIL
Contact Name
Mrs Lucy Chandler
Contact Email
lucy.chandler@iow.gov.uk
Contact Phone
+44 1983821000

Buyer Location

Locality
NEWPORT
Postcode
PO30 1UD
Post Town
Portsmouth
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ34 Isle of Wight
Delivery Location
TLJ34 Isle of Wight

Local Authority
Isle of Wight
Electoral Ward
Newport Central
Westminster Constituency
Isle of Wight West

Supplier Information

Number of Suppliers
3
Supplier Names

ANYWHERE CARE

TELEALARM (UK

TUNSTALL HEALTHCARE (UK

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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