Award

Hearing Support Service

WESTMORLAND AND FURNESS COUNCIL

This public procurement record has 2 releases in its history.

Award

03 Jul 2025 at 15:00

Tender

21 Feb 2025 at 10:00

Summary of the contracting process

The Westmorland and Furness Council recently completed the "Hearing Support Service" procurement process, which focused on providing social work and related services to d/Deaf individuals and those who are Hard of Hearing within the council's jurisdiction. This tender, classified under the CPV code 85300000, was initially active during the tender stage and proceeded through an open procurement method. The project was intended to commence on 1st September 2025, running until 31st August 2027, with the option of a 12-month extension. The contract was awarded on 13th June 2025, with BID SERVICES successfully securing the contract valued at £205,620. This contracting opportunity emphasised quality as a significant award criterion, with quality and cost weighted at 75% and 25%, respectively.

This procurement provided excellent growth opportunities for businesses specialising in social work services, particularly those that offer support to people with hearing impairments. The open procedure allowed businesses of all sizes, including SMEs, the chance to participate, provided they could offer innovative, person-centred services that align with the statutory duties under the Care Act 2014 and other relevant legislation. Companies with expertise in delivering flexible, user-focused services that meet regulatory standards would have been well-positioned to compete effectively in this tender.

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Notice Title

Hearing Support Service

Notice Description

The service supports individuals who are d/Deaf (and are British Sign Language (BSL) users) and/or who are Hard of Hearing, have Dual Sensory Loss and are residing in the Westmorland and Furness Council area.

Lot Information

Lot 1

The Service supports individuals who are d/Deaf (and are British Sign Language (BSL) users) and/or who are Hard of Hearing, have Dual Sensory Loss and are residing in the Westmorland and Furness Council area. Service Users shall ordinarily be aged 18 years and over (or 16 years and over where a young person is being supported through transition between Children's and Adult's services), resident in the Westmorland and Furness Council area and be eligible for support as defined in the Care Act 2014. The Service shall complement existing Council statutory duties delivered under the Care Act 2014, the Children and Families Act 2014 and the Equality Act 2010 (Specific Duties and Public Authorities) Regulations 2017. The Provider shall deliver a person-centred Service which builds support around the Service User and provides maximum choice, control and flexibility in the way support is received regardless of the setting whilst maintaining the Service Users' dignity and respect.

Options: 1 optional extension of up to 12 months.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04e5f3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/037212-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85300000 - Social work and related services

Notice Value(s)

Tender Value
£205,620 £100K-£500K
Lots Value
£205,620 £100K-£500K
Awards Value
Not specified
Contracts Value
£205,620 £100K-£500K

Notice Dates

Publication Date
3 Jul 20257 months ago
Submission Deadline
1 Apr 2025Expired
Future Notice Date
Not specified
Award Date
12 Jun 20258 months ago
Contract Period
31 Aug 2025 - 31 Aug 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
WESTMORLAND AND FURNESS COUNCIL
Contact Name
Mrs Alyson Delin
Contact Email
alyson.delin@westmorlandandfurness.gov.uk
Contact Phone
+44 7423749646

Buyer Location

Locality
KENDAL
Postcode
LA9 4DQ
Post Town
Lancaster
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD1 Cumbria
Small Region (ITL 3)
TLD14 Westmorland and Furness
Delivery Location
TLD1 Cumbria

Local Authority
Westmorland and Furness
Electoral Ward
Kendal Strickland and Fell
Westminster Constituency
Westmorland and Lonsdale

Supplier Information

Number of Suppliers
1
Supplier Name

BID SERVICES

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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